Trint

1. Account Setup
   • Sign up for a free trial or purchase a subscription.

   • Choose between individual, team, or enterprise plans.

2. Platform Onboarding
   • Access Trint’s web-based dashboard.
   • Upload audio or video files for transcription.

   • Use Trint Live for real-time transcription of interviews, calls, or meetings.

3. Transcription & Editing
   • AI automatically transcribes content in over 40 languages.

   • Users can edit transcripts, search for key moments, and highlight quotes.

4. Collaboration & Export
   • Share transcripts with team members.
   • Translate content into 70+ languages.

   • Export files in various formats for publishing or archiving.

5. Enterprise Integration (Optional)

   • For larger organizations, Trint offers custom onboarding, workflow integration, and security consultations.

Implementation Timeline

• Individual Users: Immediate access; transcription begins within minutes of uploading.

• Teams: Setup and collaboration features can be implemented within a day.

• Enterprise Clients: May take a few days to a couple of weeks depending on integration needs and training sessions.

Trint’s customization features vary by plan, with the most flexibility offered in the Enterprise tier:

• Custom Dictionary
  • Available in Advanced and Enterprise plans

  • Lets users define up to 100 specialized terms to improve transcription accuracy

• API Integration

  • Enterprise clients can integrate Trint with internal workflows using Trint’s API

• Shared Workspaces & User Management

  • Advanced and Enterprise plans support team collaboration, user roles, and SCIM provisioning

• Security & Compliance

  • Enterprise plan includes ISO 27001 certification, EU server hosting, and audit support

• Real-Time Transcription (Trint Live)

  • Available only in Enterprise plans for live transcription and sharing during meetings or interviews

• Dedicated Customer Success Manager

  • Assigned to Enterprise clients to tailor onboarding, training, and usage to business needs

• Advanced Analytics & Reporting
  • Enterprise users get access to usage metrics and transcription performance data

• No Setup Fees: Trint does not charge separate setup fees for individual or team accounts.

• Maintenance & Updates: These are included as part of the subscription—users automatically receive platform updates and improvements.

• Support Access: Standard support is included. Enterprise plans may offer enhanced support and onboarding services, but pricing is customized.

Trint offers a range of resources to help users get started and make the most of its features:

• Help Center: A comprehensive knowledge base with articles on using Trint, managing accounts, integrations, and troubleshooting.

• Onboarding for Teams: Enterprise clients receive personalized onboarding, including training sessions and workflow integration support.

• Customer Portal: Users can access account details, billing, and support tickets through a dedicated portal.

• Live Chat & Email Support: Available for technical issues and general inquiries, with priority support for enterprise plans.

Trint takes data protection seriously and implements several safeguards:

• Data Encryption: All data is encrypted both in transit and at rest.

• SSO & SCIM Integration: Supports secure login and identity management for enterprise users.

• Access Controls: Users can manage permissions and sharing settings to control who sees what.

• Compliance: Trint adheres to GDPR and other international data protection standards.

Trint regularly releases updates to improve functionality and security:

• What's New Section: The Help Center includes a “What’s New” section that logs updates by year (2022–2024), indicating consistent development activity.

• Cloud-Based Deployment: Updates are managed centrally, requiring no user-side installation or maintenance.

• Resilience and Continuity: Trint uses serverless infrastructure and automated backups to ensure smooth rollouts and quick recovery from issues.

• User Control: Trint emphasizes that no one sees your data but you. They do not use customer recordings to train their algorithms, which sets them apart from many other AI transcription services.

• Storage Location Options: Users can choose to store their data in either the EU or the US, helping organizations stay compliant with regional data regulations.

• Encryption & Security: All data is encrypted in transit (TLS 1.2) and at rest (AES 256). Trint uses AWS data centers for physical storage.

• Retention & Deletion: Data is retained for the lifetime of the subscription by default. Secure deletion can be arranged monthly or at contract termination upon request.

• Compliance: Trint is fully GDPR-compliant, ensuring strong data protection and user rights.

• Flexible Licensing: Organizations can adjust user permissions and licenses based on team size and workflow needs.

• Granular Permissions: Admins can control access to sensitive data, which supports scaling by department or project.

• Infrastructure Resilience: Trint uses serverless architecture and infrastructure-as-code, which supports rapid scaling and recovery in case of outages.

Trint’s terms vary slightly depending on whether you're using individual, team, or enterprise services. Key points include:

• Subscription Duration: Contracts typically run for a fixed term (monthly or annually). Renewal may be automatic unless canceled prior to the renewal date.

• Cancellation Policy:
  • Users can cancel subscriptions through their account settings before the next billing cycle.

  • For enterprise contracts, cancellation must be requested in writing and may require notice (e.g., 30 days) before the end of the term.

• Refunds:
  • Trint generally does not offer refunds for unused time after cancellation.

  • Exceptions may apply for enterprise clients depending on negotiated terms.

• Data Retention After Cancellation:
  • Uploaded media is retained for the duration of the subscription.

  • Secure deletion can be arranged monthly or upon contract termination, with verification provided by a Customer Success Manager.

• Renewal Terms:
  • Enterprise agreements may include clauses for negotiated renewal terms, pricing adjustments, or service modifications.
  • Renewal is not contingent on delivery of future features or functionality.

Trint meets several key compliance and security benchmarks:

• ISO 27001 Certification: International standard for information security management systems.

• Cyber Essentials Certification: UK government-backed certification for cybersecurity best practices.

• GDPR Compliance: Fully compliant with EU General Data Protection Regulation, including data storage options in the EU or US.

• PCI-DSS Compliance: Payment transactions are handled by Stripe, a PCI-DSS-certified processor. Trint employees cannot access billing details.

• Data Encryption:
  • In transit: HTTPS with TLS 1.2

  • At rest: AES 256 encryption

• Infrastructure & Resilience:
  • Serverless architecture and infrastructure-as-code for scalability and recovery.

  • Regular database backups and penetration testing.

• Access Controls:
  • Multi-factor authentication (MFA) enforced for all employees.
  • Granular user permissions for enterprise clients.