System Configuration & Customization: Tailor the software to match workflows and business rules.
Integration with Existing Systems: Connect with other platforms via APIs or middleware.
Testing & Quality Assurance: Validate functionality, performance, and data accuracy.
Deployment: Launch the system in a live environment.
Training & Change Management: Educate users and support adoption.
Post-Go-Live Support: Monitor performance and resolve issues.
Customisation
Configuration: Modify built-in settings and features without coding.
Integration: Link with third-party tools (e.g., CRM, ERP, payment gateways) for seamless workflows.
Custom Development: Build proprietary modules or features using APIs and custom code.
Role-Based Access: Customize user permissions and dashboards.
Workflow Automation: Design custom approval chains, notifications, and task triggers.
Reporting & Analytics: Create tailored reports and KPIs aligned with business metrics.
Scalability: Adjust modules and features as business needs evolve.
Additional Costs
Setup Fees:
Tanaza is designed as a plug-and-play cloud platform, minimizing onboarding costs.
Maintenance Charges:
No separate maintenance fees are listed. Maintenance is included as part of the SaaS subscription.
Support Charges:
Basic Plan: Free, includes standard support (response time typically 2–3 business days).
Pro Plan: Priority support included with subscription (faster response times).
Support is provided via email, with escalation based on plan level.
Device Licensing Fees:
Pro Plan: $1.99 per device/month or $19.99 per device/year.
Basic Plan: Free for up to 3 devices.
Add-On Features:
Additional features (e.g., voucher login, network monitoring, historical statistics) are available via the Tanaza Marketplace and may incur extra charges.
Hardware Costs:
Tanaza is hardware-independent, but devices must run TanazaOS. Some models require manual installation, while others can be purchased pre-installed.
Training
Tutorials with Screenshots: Step-by-step guides available in the Support Center.
YouTube Channel: Visual walkthroughs and feature demos.
Partner Portal: Exclusive training resources for Tanaza Authorized Partners.
Case Studies & Whitepapers: Downloadable materials to understand real-world applications.
Responsive UI: No app installation needed; accessible via any browser on desktop or mobile
Security Measures
Hosted on AWS: Uses Amazon Web Services with certifications like ISO/IEC 27001, 27017, 27018, and CSA STAR CCM.
99.99% Platform Availability: Ensures minimal downtime with scheduled maintenance capped at one hour annually.
Restricted Remote Access: Access limited by IP and verified via RSA public key authentication.
Firewall Protection: Core systems shielded by robust firewalls and monitored 24/7.
Encrypted Communication: All data exchanges via HTTPS for secure transmission.
Data Segmentation: Configuration data and user analytics stored separately to prevent cross-contamination.
No End-User Data Retention: Internet traffic from customers is excluded from Tanaza’s systems.
Updates
Regular Firmware Updates: Includes performance enhancements, bug fixes, and security patches.
Remote Bulk Updates: Users can update multiple devices across networks with one click—no need for onsite visits.
Secure Downloads: Firmware updates retrieved via encrypted connections from Tanaza servers.
Update Dashboard: Users can browse available firmware versions and apply updates from their account menu.
Blog Announcements: New features and firmware releases are communicated via Tanaza’s blog.
Data Ownership and Portability
Customer Data Ownership: Tanaza users retain full ownership of the data they collect via the platform.
Splash Page Data: Data collected from Wi-Fi users through splash pages is controlled by Tanaza customers, not Tanaza itself.
Data Portability: Users can request data deletion or export in compliance with GDPR regulations.
Third-Party Integrations: If data is shared with external platforms (e.g., MailChimp), users are responsible for managing and deleting that data independently.
No Disclosure to Third Parties: Tanaza does not share user or splash page data with third parties unless explicitly authorized.
Scaling Up / Down
SaaS Flexibility: Tanaza operates under a SaaS model, allowing organizations to scale services up or down based on demand.
Pay-As-You-Go Model: Customers typically pay for what they use, enabling cost-effective scaling.
No Hardware Dependency: As a cloud-based solution, scaling doesn’t require physical infrastructure changes.
The terms & conditions for contract renewal and cancellation
Subscription-Based Agreements: Contracts are typically subscription-based, with renewal terms defined in the service agreement.
Cancellation Terms:
Users may cancel services, but must adhere to notice periods and any applicable termination clauses.
Data retention and access post-cancellation are governed by the agreement and GDPR obligations.
Renewal Conditions:
Renewal may be automatic unless explicitly canceled.
Pricing and service terms may be updated upon renewal.
Transition Rights: Customers may be entitled to transition support when switching providers or terminating services
Compliance
GDPR (General Data Protection Regulation): Tanaza is fully compliant with GDPR, ensuring lawful data processing, user consent management, and data subject rights.
Customizable Privacy Controls: Users can configure multiple consent options on splash pages to meet GDPR standards.
Templates & Guidance: Tanaza offers courtesy templates for T&C and Privacy Policies to help users stay compliant.
