Syft Analytics

Syft Analytics does not charge setup fees or hidden onboarding costs in standard scenarios—core setup is included in all paid plans, and there are no required maintenance or infrastructure fees beyond the subscription.

• No setup fees: Plans, including Standard, Plus, and Advanced, explicitly state “No setup fee”.

• All-in-one subscription: Monthly subscription covers dashboard, reporting, forecasting, consolidations, AI insights, and integrations. Prices range from $19 to $79 per month for single entities, with additional tiers (“Scale”, “Unlimited Entities”) at higher rates.

• Free Basic plan & 14-day trial: There is a free Basic plan and a 14-day free trial across all paid tiers.

• Support included: Standard and above plans include customer support, access to a support center, and chat/email channels—no extra “support package” required for core service. Advanced and Scale options may provide dedicated onboarding or migration guidance.

• No recurring maintenance cost: Monthly subscription covers software updates, security, and cloud hosting—users do not pay ongoing maintenance/upgrade fees.

• Training costs: Free self-service onboarding, documentation, and webinars are included; professional certification or in-depth CIPE/CPD programs (e.g., Syft Certified Advisor) may require additional fees in some cases.

• White-labeling and advanced customizations: White-label domains or bespoke onboarding are included only on higher-tier (“Advanced”) plans; custom work may carry additional charges for unique integrations or enterprise use cases

Syft Analytics offers a training and support suite for new users that includes self-paced courses, live onboarding, certification, on-demand resources, and multiple support channels.

• Syft Campus: Offers free, on-demand courses tailored for accountants, bookkeepers, and business users, covering everything from basics to advanced analysis. Courses are self-paced, 100% online, and grant CPD/CPE points and certification badges on completion. Team-wide participation is encouraged, and all users can access the platform for free.

• Certification Programs: Users can become Syft Certified Pro Advisors and Syft Chartered Advisors through sequential training and exams, unlocking advanced feature mastery and recognition for professional credentials.

• Live Onboarding & Training: Weekly live onboarding sessions targeted to business owners and accountants run in four-week cycles, guiding users through setup, reporting, and monetization strategies. Large “Syft Sessions” are held periodically and grant certifications—quarterly webinars keep users updated on new features.

• Knowledge Center & Guides: The in-app knowledge center provides searchable articles, tutorials, and feature guides for quick answers and workflow walkthroughs. Supplemental help videos are also available.

• Support Channels: Users get access to live chat, email, and phone support 19 hours per weekday and during key weekend times, with an AI chatbot available when live support is offline. Plus and Advanced plans provide customer success managers and priority support options.

• Account Manager Guidance: Paid plan users may connect with dedicated account managers for onboarding, support escalation, and strategy consultation.

• AI-Powered Help: Syft Assist AI offers instant in-app explanations of reports and features for immediate contextual assistance.

• Webinars & Quarterly Updates: Regular webinars, regional live events, and in-person training (where available) help users deepen their system knowledge and stay current with platform enhancements.

Syft Analytics employs a comprehensive, layered security framework to protect user data, combining technical, organizational, and compliance-driven controls.

• Encryption: All data in transit and at rest is encrypted using industry-standard protocols (e.g., TLS, AES-256) to prevent interception or unauthorized access.

• Strict access controls: Role-based access, granular user permissions, and multi-factor authentication (MFA) ensure only authorized personnel and users can view or manage sensitive information.

• Continuous monitoring and incident response: The platform is continuously monitored for cyber threats, with prompt incident response protocols in place to minimize risks.

• SOC 2 Type I and II accreditation: Syft Analytics is independently audited and holds SOC 2 Type I and II certifications, confirming its adherence to strict controls and best practices for cloud data security and privacy.

• Regulatory compliance: Full compliance with global privacy and security regulations, including GDPR. Comprehensive privacy policies and data breach notification procedures are in place.

• Audit trails and activity logs: Every user action is logged, enabling audit trails and forensic investigations as required for compliance and risk management.

• Third-party audits and regular testing: Security systems are subject to internal and external penetration testing, as well as ongoing compliance reviews.

• Secure payments: Payment processing is handled by PCI-compliant providers (e.g., Stripe); Syft does not store or process cardholder data directly.

• Documentation and transparency: Compliance documents—e.g., SOC 2 reports, incident response plans, cryptography policy—are available to users via a trust center, enhancing transparency and trust.

Syft Analytics releases platform updates and new features very frequently, often every 2–4 weeks, with minor changes and fixes delivered multiple times a month through managed cloud deployments.

• Release cadence: The company regularly unveils major feature upgrades—such as advanced forecasting tools, reporting dashboards, and user permission improvements—about once a month, with minor enhancements, bug fixes, and performance improvements often deployed weekly or biweekly.

• Managed updates: All updates are cloud-managed, meaning users receive new features, patches, and bug fixes automatically with no manual intervention required. There is no need to download or install software, keeping all customers on the latest secure version.

• Announcement and documentation: Updates and new features are announced in the Syft blog, in-app banners, and the knowledge center, giving users clear visibility into recent changes and their impact on the product and workflows.

• Rapid deployment: Platform upgrades and releases are deployed using cloud orchestration (Google Kubernetes Engine), enabling Syft to roll out, test, and rollback site changes and feature launches much more quickly than traditional on-premise solutions.

• Data integration refreshes: Financial and operational data from integrated systems (e.g., Xero, QuickBooks, Sage) refresh automatically at least every 24 hours, or can be manually updated on demand—the underlying platform itself receives feature updates on Syft’s release schedule.

Syft Analytics’ data ownership and portability policy is designed to give customers clear rights over their data and straightforward access for export and integration purposes.

• Data ownership: Customers retain ownership of all content and data they upload, transmit, or import into Syft Analytics, including financial records, business information, and user-generated content. Syft acts as a data processor and does not claim ownership of customer data.

• Export and portability: Users can export reports, financial data, dashboards, and custom analyses at any time in multiple formats—such as Excel, PDF, and CSV. This ensures business continuity and makes it easy to migrate data to other platforms or use it offline.

• Data access rights: Customer administrators control which team members and stakeholders have access to specific data sets through role-based permissions. As a processor, Syft can only access customer data for purposes of system operation, support, or legal obligations.

• Account closure and data deletion: Upon account termination, customers may request that all data be deleted from Syft’s systems in accordance with regulatory requirements (e.g., GDPR). Data is retained only as needed to fulfill legal or contractual commitments, and users can request data deletion or export before closure.

• Compliance with regulations: Syft’s data handling and ownership policies are fully compliant with GDPR and similar data rights regulations. Privacy notices and terms of use explain user rights and obligations, including procedures for data access, export, rectification, and erasure.

• No lock-in: Syft is explicit that customers’ data remains their property and users are not “locked in”—full exports and removal of data are supported at any time during or after the subscription term.

Syft Analytics offers flexible, user-friendly terms for scaling up or down with organizational needs—companies can upgrade, downgrade, or mix and match plans for different entities at any time, with billing automatically adjusted to reflect changes.

• Immediate plan changes: Organizations can change a plan (upgrade or downgrade) for each entity at any time via the admin portal. Adjustments take effect at the next billing cycle, ensuring smooth scaling as entity or feature needs change.

• Per-entity flexibility: Each connected entity can be assigned a different plan (Standard, Plus, Advanced, etc.) based on its unique requirements; there’s no need for all entities to be on the same plan.

• No long-term lock-in: Most Syft plans are monthly subscriptions, so users can freely scale up or down based on headcount, number of entities, consolidation needs, or added features—with no penalties for changing tiers.

• Feature access: Upgrading unlocks higher-level features (e.g., more frequent data refreshes, advanced consolidations, expanded AI tools), while downgrading adjusts access and costs accordingly.

• All-inclusive and simpler add-ons: Previously separate add-ons are now bundled into higher-tier subscriptions, streamlining feature access as requirements grow.

• Retiring of “Scale” plan: Users on the legacy Scale plan are migrated to Advanced at a lower price point with no loss of features, reflecting a commitment to fair, transparent scaling terms over time.

Syft Analytics offers straightforward, user-friendly contract renewal and cancellation terms, prioritizing customer flexibility and minimal lock-in.

• Automatic renewal: Paid subscriptions (monthly or annual) auto-renew at the end of each billing cycle unless canceled before renewal. Users are notified of key changes or rate adjustments in advance.

• Cancellation at any time: Users can cancel their subscription at any time via the dashboard or by email; cancellation takes effect at the end of the current billing period, so access continues until the period expires.

• Refunds: Full refunds are issued only if a paid upgrade is canceled and a refund is requested within 14 days of the initial upgrade date. After 14 days, cancellations do not result in prorated or partial refunds—service remains active until the end of the billing cycle.

• No penalty or lock-in: There are no early termination fees, and contracts are not fixed-term; users are not penalized for downgrading or canceling at any point.

• Account/data access after cancellation: Upon cancellation, paid features are disabled at the end of the period; data remains accessible for export. Account deletion can be requested, with data deleted in accordance with privacy policies and compliance requirements.

• Upgrades and downgrades: Users can upgrade or downgrade plans at any time; changes take effect at the next billing period, with pricing adjusted accordingly. No new contract or re-commitment is required for adjusting plans.

• Contract changes: Syft reserves the right to update terms, services, and pricing, notifying users of significant changes via email or in-app banners. Continued use constitutes acceptance of new terms, but cancellation is always an option.

• Documentation and transparency: Full terms, cancellation, and refund policies are spelled out in the Terms of Use and pricing pages; support is available to guide users through the process as needed.

Syft Analytics meets several recognized compliance standards, focusing on protecting user data and ensuring regulatory alignment for its customers.

• SOC 2 Type I & II: Syft Analytics holds SOC 2 Type I and Type II certifications, which are independently audited standards for service organizations. This ensures strong internal controls around security, availability, confidentiality, processing integrity, and privacy.

• GDPR: Syft Analytics is fully compliant with the General Data Protection Regulation (GDPR). This includes robust privacy policies, data processing agreements for EU/UK customers, the right to data access/erasure, and protocols to enable users to select data residency.

• Regular third-party audits: Syft’s controls, processes, and infrastructure are regularly assessed by independent auditors to ensure ongoing compliance—users can download SOC 2 reports and related documentation from a trust center.

• Data protection and privacy: Syft’s compliance documentation covers asset management, cryptography, business continuity, disaster recovery, risk management, and secure development—all key pillars of broader security frameworks.

• Transparent policy access: Users have access to incident response plans, penetration test results, physical security policies, and all standard compliance documents to support their own regulator or client due diligence.

• Compliance with additional regulations: Beyond SOC 2 and GDPR, Syft commits to following relevant local and international data protection regulations, maintaining high data governance, audit trails, and transparent processing for its users’ compliance needs.