Scorebuddy

Scorebuddy offers tiered pricing plans tailored to the size and needs of each contact center, with three main packages: Foundation, Accelerate, and Elite. The Foundation plan includes core QA features like customizable scorecards, workflows, calibration tools, and reporting dashboards. The Accelerate plan builds on this by adding AI Auto Scoring (with 2,500 monthly AI scores), business intelligence dashboards, multilingual UI, and in-app coaching. The Elite plan is optimized for enterprise use, offering advanced features like AI voice transcription, AI translation, Salesforce integration, and up to 10,000 monthly AI scores. Add-ons such as the Learning Management System (LMS), extra AI scoring credits, and transcription services are available across plans. Pricing is customized based on the number of users and selected features, and interested organizations must request a quote directly from Scorebuddy.