MOFFI structures implementation into six clear phases, typically taking 4–8 weeks depending on organizational complexity:
Discovery & Roadmap After a demo or sign-up, MOFFI’s team collaborates with your project leads to define goals, stakeholders, timelines, and system scope. This foundational planning spans 1–2 weeks, tailored to your hybrid-working strategy.
Customized Configuration During week 2–3, MOFFI configures the platform to reflect your workspace setup, branding, access permissions, remote work policies, and integrates tools like HRIS, SAML/SSO, Google Workspace, Microsoft 365, lockers, or access control systems.
Test Phase & Pilot In weeks 3–5, a pilot group interacts with MOFFI to test booking flows, sensor integrations, automated notifications, and access control workflows. This phase uncovers usability issues and ensures technical stability.
Training & Best Practices Over weeks 5–6, MOFFI delivers customized training for admins, managers, and end users. They share domain-specific tips to boost adoption and streamline user onboarding.
Project Launch After validation and staff preparation, MOFFI goes live in week 6–8. This includes full system activation, calendar synchronization, sensor integrations, and commencement of live support.
Ongoing Support & Optimization Post-launch, MOFFI continues with usage analysis, operational reviews, feature enhancements, and change management advice. Enterprises on Premium plans receive continuous adjustments aligned with evolving needs.
Estimated Timeline: 4–8 weeks, with variability depending on site count, feature complexity, and integration scope.
Customisation
MOFFI offers robust customization options across functional, technical, and UX dimensions:
Configurable Resources & Rules Admins can define and organize desks, rooms, parking spots, cafeteria slots, and attach custom attributes like amenities or accessibility features. Booking rules—such as quotas for remote work, department-specific restrictions, booking duration limits, and auto-approval—are fully configurable.
Adaptive Role-Based Access MOFFI’s role hierarchy (Admin, Building Manager, Space Manager, Group Manager) enables granular permissions—e.g., who can add users, book spaces, view analytics, or override reservations—tailored to organizational structures.
Branding & Localization The user interface supports company-specific branding, including logos, themes, and custom messaging. While presently English and French, there is room for additional localization through request or roadmap deployments.
Integrated Toolbox Ecosystem MOFFI connects with various enterprise systems: HRIS (e.g., Lucca), access control/smart locks (e.g., Igloohome), calendars (Google, Outlook), collaboration platforms (Teams, Slack), identity systems (SAML, Azure AD, Okta), and IoT sensors. Customers can integrate any third-party tools via available APIs and marketplace connectors.
Configurable UI & Maps Interactive floor plans and booking UIs are tailored per building, floor, department, or use—allowing users to filter by space type, amenities, accessibility, or even health/safety zones.
Custom Workflows & Automation Through platform rules and third-party connectors (like Zapier or viaSocket), MOFFI supports custom workflows—such as automating space cleanups after use, integrating building sensors for occupancy detection, triggering badge access logic, or synchronizing absence data with HR systems.
Scalable Multi-site Governance Ideal for enterprises with multiple locations, MOFFI allows centralized or decentralized control. Global admins can set unified policies, while local managers maintain control per site with contextual configurations.
Additional Costs
One-on-one quotes required: MOFFI does not list standard setup fees, ongoing maintenance, or support charges on public platforms; all costs are customized per client based on organizational needs, user volume, modules selected, and required integrations.
Platform tiers: Offers a free version and free trial, with pricing scalable from ~$10 per user per month upward; enterprise agreements may involve additional costs—potentially covering implementation, custom integrations, SLA-driven support, or regular updates.
Implication: Setup, maintenance, or support fees are not fixed and are typically bundled into enterprise subscriptions. For full transparency, obtain a tailored quote specifying addon costs for integration or service-level requirements.
Training
In-app chat support: Users can access help directly via a blue chat bubble in the MOFFI interface; this is tied into a searchable knowledge base for instant solutions.
Help center & ticketing: A robust help center (“Need help with MOFFI?”) allows ticket submission, request tracking, and fast resolutions through HR, IT, or direct support channels.
Admin-led support: Internal admins (e.g., HR or office managers) are empowered to address issues, reducing dependency on vendor-led escalation.
Training during onboarding: MOFFI delivers guided configuration, pilot testing, and staff training during implementation (discovery, user role configuration, booking workflows).
Continuous assistance: Supported by ongoing optimization, usage reviews, and best-practices coaching to ensure maximum adoption and efficiency post-launch.
Security Measures
Security Certifications: Adheres to ISO‑27001 standards and applies OWASP best practices in secure development and vulnerability protection.
Enterprise-compliant architecture: Leverages secure infrastructure certified under Microsoft 365 AppSource standards, integrating with Microsoft’s Cloud App Security catalog.
Access control & identity security: Supports industry-standard authentication (SAML, OpenID Connect) with integrations into Azure AD, Okta, and HRIS systems, enabling secure SSO and user provisioning.
Data protection practices: Retains data within GDPR-compliant European regions, capturing user metadata and calendar sync preferences while safeguarding user privacy via contractual compliance.
Continuous updates: Platform regularly receives security patches and vulnerability remediations, supported by built-in monitoring systems and infrastructure governed by global SaaS standards.
Updates
MOFFI follows a regular release cadence, typically issuing minor updates monthly and major updates quarterly. Each update is documented through detailed release notes, which chronicle enhancements, security patches, UI improvements, and bug fixes. For instance, Version 7.2.1 rolled out on 22 April 2025 and included role-based filter enhancements, updated space usage rules, and UI corrections. Similarly, Version 8.0.0 was released on 20 May 2025, providing stability, responsive planning UI changes, and calendar synchronization fixes. These updates are managed centrally: MOFFI handles deployment on its cloud infrastructure with minimal user disruption. New features and patches are communicated via help center articles, and platform admins receive direct notifications when signed in. Onboarding environments also receive updates in tandem with production. There are no manual installations, and rollbacks or hotfixes are managed behind the scenes by MOFFI’s support and engineering teams.
Data Ownership and Portability
MOFFI maintains a transparent Personal Data Protection Policy, affirming that customer data—including personal details, booking logs, transaction metadata, and calendar sync information—belongs to the customer. The platform collects only the necessary data (such as user name, email, time zone, and language) for core functionality and does not retain or distribute data longer than necessary.
Data is stored in GDPR-compliant EU regions and processed under frameworks like the French Data Protection Act and the EU GDPR. Data controllers remain the customers, and MOFFI serves as the data processor, offering export tools for personal data, booking records, and usage reports. Should a customer choose to export or quit, MOFFI provides options to retrieve all stored data. Their terms further specify that data is only shared with personnel or service providers under strict confidentiality, and transparent to customers.
Scaling Up / Down
MOFFI’s terms allow flexible scaling aligned with organizational demands. The platform operates on a quote-based, modular subscription model, enabling customers to add or remove users, sites, modules (e.g., parking, cafeteria booking, or smart office sensors), and support levels as needed.
Since pricing and fees are determined per contract, businesses can expand—adding new locations or features—or contract their scope without rigid limitations. Scaling usually adjusts billing cycles based on active user count or enabled modules at the time of billing. Major configuration changes, like rolling out a new site or IoT integration, may be coordinated during scheduled implementation windows.
Support tiers can also adjust in parallel: customers on Premium plans may scale support, SLAs, and optimization coaching in relation to their subscription level and organizational complexity.
The terms & conditions for contract renewal and cancellation
Applicability of Updated Terms MOFFI’s General Terms of Use and Conditions (CG) are considered accepted at each transaction. They can be unilaterally modified by MOFFI, with the version in force at the time of order confirmation remaining applicable.
Automatic Renewal / Termination Windows The publicly available Terms do not specify automatic renewal clauses, notice periods, or termination deadlines. No clear auto-renewal mechanism or minimum contract term is documented.
Cancellation & Access Suspension Users must stop using the service if they disagree with the updated terms. Non-compliance subjects users to access denial without prior notice. However, no explicit guidance on service cancellation requests or contractual exit options is provided.
Governing Law & Dispute Resolution Contracts fall under French law, with any legal disputes subject to the exclusive jurisdiction of French courts in Lille.
Compliance
Data Protection & Privacy Laws
Compliant with EU GDPR and France’s Data Protection Act (Law No. 78-17), including user rights such as data access, rectification, portability, and deletion.
Certifications & Security Protocols
Adheres to ISO‑27001 standards for information security governance.
Applies OWASP best practices in secure software development.
Infrastructure & Hosting Compliance
Hosts all data within EU-based OVH servers, avoiding cross-border policy violations, and ensures data remains within GDPR-regulated jurisdictions.
Authentication & Identity Standards
Supports SAML and OpenID Connect, integrating with identity providers like Azure AD, Okta, and HRIS systems—aligned with enterprise identity control and security mandates.
Privacy & Cookie Management
Offers cookie consent control (via Axeptio) and maintains a transparent privacy policy outlining processing, retention periods (e.g., 3 years for marketing data), rights handling, and DPO contacts.
Legal Framework
Terms of use ensure compliance with French intellectual property laws and data protection legal frameworks.
