InvoiceNow biz

InvoiceNow Biz uses a multi-layered pricing model, so total costs depend on your business size and requirements.

A. Setup & Implementation Costs (One-Time)

• Initial setup and onboarding fees
• ERP integration and API configuration
• Data mapping and system configuration
• Consulting and professional services
• Staff training

These are typically one-time costs and vary based on complexity.

B. Subscription Costs (Recurring)

• Monthly or annual subscription plans
• Pricing tiers based on:
  • Invoice volume
  • Features (Starter, Professional, Enterprise)
• Usually includes:
  • Compliance features
  • Hosting and infrastructure

  • Standard support

C. Usage / Transaction Costs

• Fees based on the number of invoices processed
• May depend on:
  • Volume thresholds

  • Network transmission (Peppol)

D. Support & Maintenance Costs

• Standard support is typically included
• Additional charges may apply for:
  • Priority or SLA-backed support
  • 24/7 enterprise support

  • Dedicated account management

E. Third-Party & Infrastructure Costs

• ERP licensing or upgrades (if needed)
• External tools or middleware
• Internal IT resources

• Cloud or hosting costs (if not bundled)

F. Optional Add-On Costs

• Compliance consulting and audit support
• Custom workflow development
• Advanced analytics and reporting
• Cross-border invoicing features

InvoiceNow Biz provides a combination of onboarding, training, and ongoing support to help users adopt the platform smoothly.

Training & Onboarding

• Compliance consulting and training programs to educate teams on UAE e‑invoicing requirements
• Staff training sessions during implementation to ensure proper usage
• User guides and documentation to support self-learning
• Sandbox/testing environment to practice before going live
• Onboarding sessions (guided walkthroughs of system setup and usage)

Goal: Help users understand both the technical platform and regulatory requirements

Ongoing Support

• Email and ticket-based support for issue resolution
• Priority support with SLA in higher-tier plans
• Dedicated account manager (for enterprise customers)
• 24/7 support availability in premium plans

• Continuous monitoring and troubleshooting assistance

The platform also provides:

• Post-go-live support
• Ongoing advisory services for compliance and optimization

InvoiceNow Biz implements enterprise-grade security and compliance controls, as it handles sensitive financial and tax data.

Core Security Features

• End-to-end encryption for data transmission
• Secure data storage with strict access controls
• Multi-factor authentication (MFA) for user access
• Secure API integrations for system connectivity

• Regular security assessments and audits

Compliance & Data Protection

• Compliance with UAE Personal Data Protection Law (PDPL)
• Handles tax and financial data securely for regulatory reporting

• Data sharing only with authorized entities (e.g., tax authorities when required)

Data Storage & Retention

• Long-term data retention policies (e.g., up to 7 years for compliance)

• Secure archival of invoices and transaction data

Network-Level Security

• Uses standardized secure frameworks (Peppol) for invoice exchange
• Reduces risks like:
  • Data tampering
  • Invoice fraud
  • Manual errors

Update Frequency

• No fixed public schedule (e.g., weekly/monthly releases), but:
  • Updates are continuous and driven by compliance requirements, security needs, and feature improvements

  • Frequent updates are expected due to evolving UAE e‑invoicing regulations

How Updates Are Managed

• Managed centrally by the provider (cloud-based system)
• Includes:
  • Feature enhancements
  • Regulatory updates (FTA / MoF compliance changes)

  • Security patches

• Updates are typically:
  • Applied automatically in the background

  • Designed to minimize disruption to users

Reliability & Maintenance

• High availability infrastructure with ~99.9% uptime SLA
• Monitoring systems to detect and resolve issues quickly
• Scheduled maintenance windows for upgrades
• Emergency updates may be deployed for security fixes

Data Ownership

• InvoiceNow Biz acts as a data processor, not the owner of customer data.
• Businesses retain ownership of their:
  • Invoice data
  • Financial and transaction records
  • Business and compliance information
• The platform uses this data strictly for:
  • Service delivery
  • Regulatory compliance (e.g., tax reporting)
  • System functionality

In short: Customers own the data; InvoiceNow Biz securely processes it.

Data Portability (Access & Transfer)

• Customers have full rights to:
  • Access their stored data
  • Request corrections or updates
  • Request deletion where applicable
• When ending the service:
  • Data can be exported and transferred to another system
  • The provider offers transition assistance to ensure continuity

This ensures businesses are not locked into the platform.

Data Retention

• Data is stored in line with regulatory requirements:
  • Service-related data: kept during the contract period + additional years
  • Tax and invoice data: retained for several years to meet compliance rules

InvoiceNow Biz uses a flexible, tier-based model that allows businesses to adjust as their needs evolve.

Scaling Up (Growth)

Businesses can easily scale by:

• Moving to higher-tier plans
• Increasing invoice processing volume
• Unlocking advanced features such as:
  • API integrations
  • Multi-entity management
  • Cross-border invoicing
  • Advanced reporting and analytics

Higher plans also provide:

• Dedicated support
• Customized infrastructure

• Enhanced performance and reliability

Scaling Down (Cost Control)

• Businesses can switch to lower-tier plans if needs decrease
• This may involve:
  • Reduced invoice volume limits
  • Fewer advanced features
• Downgrades are typically governed by:
  • Contract terms

  • Billing cycles (monthly or annual)

Flexible Usage Model

• Pricing combines:
  • Subscription tiers (based on features and volume)
  • Usage-based elements (transaction volume)
• Allows businesses to:
  • Start small
  • Scale gradually as operations grow

Contract Renewal Terms

• Subscription is typically recurring (monthly or annual) depending on the plan
• Contracts usually auto-renew at the end of the billing cycle unless cancelled
• Renewal is generally:
  • On the same terms and pricing, unless updated
  • Subject to price changes or revised terms, with prior notice

• Continued use after renewal implies acceptance of updated fees or terms

Key Renewal Characteristics:

• Automatic renewal unless actively cancelled
• Billing occurs in advance for the next cycle

• Pricing changes apply from the next renewal period

Cancellation & Termination Terms

Standard Cancellation (By Customer)

• Customers can cancel:
  • Before the next billing cycle (to avoid renewal)
  • According to instructions in the service agreement or platform
• Cancellation typically:
  • Takes effect at the end of the current billing period

  • Does not usually provide refunds for unused time (depends on contract)

Contractual Termination Clauses

InvoiceNow Biz allows termination under several conditions:

• Material breach of contract (with ~30 days’ notice to resolve)
• Insolvency or legal inability to continue operations

• Other conditions defined in custom service agreements

Effects of Termination

• Access to the platform may be restricted or stopped after termination
• The provider offers:
  • Data export and transition assistance upon exit
• Any outstanding fees must still be settled within payment terms

InvoiceNow Biz operates in a highly regulated environment, meeting both local UAE regulations and international standards.

UAE Regulatory Compliance

Ministry of Finance (MoF)

• Recognized as a pre-approved e-invoicing service provider under UAE regulations
• Operates under:
  • Ministerial Decision No. 64 of 2025
• Must follow:
  • Accreditation procedures

  • Technical validation and reporting standards

Federal Tax Authority (FTA)

• Enables:
  • Real-time tax reporting
  • VAT compliance validation
• Required to support:
  • Structured invoice submission to the tax authority
• Must maintain audit trails for compliance

International & Technical Standards

Peppol Framework

• Uses the Peppol (Pan-European Public Procurement On-Line) framework
• Supports:
  • 5-corner model for invoice exchange
  • Interoperability across countries
• Ensures standardized formats such as:

  • XML / UBL structured invoices

Data & Reporting Standards

• Supports structured invoice formats (e.g., machine-readable XML)
• Enables:
  • Real-time validation
  • Automated compliance checks

  • End-to-end invoice traceability

Security & Certification Standards

ISO Certifications

• Must align with (or be backed by):
  • ISO/IEC 27001 (Information Security Management)
  • ISO 22301 (Business Continuity Management)

These are:

• Mandatory requirements for UAE e-invoicing service providers

• Required for Peppol accreditation and operation in the UAE

Additional Security Compliance

• Adheres to UAE Personal Data Protection Law (PDPL)
• Includes:
  • Secure storage and encryption
  • Access control mechanisms
  • Audit and monitoring systems