Feedbackly
بواسطة Feedbackly
Feedbackly is a versatile customer feedback tool designed to gather insights across multiple channels. It offers real-time analytics, enabling businesses to understand customer sentiments and trends effectively. Key features include customizable surveys, multi-channel feedback collection (such as in-store, online, and via mobile), and an intuitive dashboard for data visualization. The tool also integrates with various platforms, enhancing its utility in diverse business environments. Feedbackly's automated feedback loops facilitate prompt responses to customer inputs, fostering improved customer experiences. Additionally, its sentiment analysis feature helps in gauging customer emotions, aiding in better decision-making. The software's user-friendly interface ensures easy navigation and operation, making it accessible for users with varying levels of tech expertise. In essence, Feedbackly is an all-in-one solution for managing and analyzing customer feedback efficiently.
Feedbackly was founded in the summer of 2012 by Jaakko Männistö and Joonas Hamunen. Initially named Tapin Feedback, the company rebranded to Feedbackly in 2016 to better reflect its mission of helping companies create happier customers.
Feedbackly has raised a total of $657,000 in funding through various rounds, including Seed and Series A funding. The company remains privately held.
Feedbackly offers a range of products and services designed to enhance customer experience, including:
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Feedbackly continues to innovate with features like EVI® (a key performance indicator that measures customer emotions and their impact on sales and customer loyalty) and automated customer experience monitoring through the entire customer journey.
Feedbackly emphasizes creating happier customers and aims to help companies achieve sustained, long-term growth by making customer experience a core part of their strategy.
Feedbackly serves midsize and enterprise companies globally, helping them measure and manage customer feelings along their entire customer journey.
