The typical implementation process for Cronofy scheduling automation software:
Sign Up and Account Creation: Create an organizational account and designate key users or admin roles.
Calendar Integration: Connect all relevant corporate or personal calendar systems (Google Workspace, Office 365, Exchange, etc.) by following Cronofy’s integration guides.
Authorization and Configuration: Set up organizational permissions, accept necessary API scopes, and configure scheduling preferences according to business rules.
Scheduler Customization (Optional): Style and configure embeddable UI elements if needed for custom workflows or branding.
User Onboarding: Invite additional users or teams, walk through onboarding tutorials, and conduct initial training sessions as needed.
Testing and Validation: Perform workflow tests to confirm proper calendar synchronization and scheduling behavior before launch.
Cronofy can be extensively customized to fit specific business needs through both user-facing configurations and deeper developer integrations.
UI and Branding: Cronofy supports the application of custom CSS for the Scheduler’s interface elements, allowing near-limitless branding and style options, such as colors, layout adjustments, and logo placement.
Language and Localization: All visible text can be translated or overridden using “translations” options, supporting new locales and custom language adjustments for user-facing components.
Scheduling Rules: Businesses can define custom scheduling rules—including working hours, buffer times, required attendees, durations, and interview panel configurations—tailored to workflows like recruitment, sales, or client management.
Workflows and Automations: Cronofy supports complex workflow automations, such as callback notifications and redirects at defined scheduling steps (e.g., after slot selection, rescheduling, event start/end), integrating with custom URLs or external applications.
Calendar Integrations: Cronofy can aggregate and consider availability from multiple calendars, supporting personal and business calendars in a unified scheduling flow.
API and Embedded Options: Developers can leverage Cronofy’s API for full control over calendar sync, event creation, and availability management; the white-labeled API and embedded scheduler are built for deep integrations and custom scheduling logic.
Advanced Triggers: Integration triggers can be configured to automate actions based on workflow milestones, calendar events, candidate status, or business logic.
Cronofy does not charge setup fees and its ongoing costs are mainly structured as recurring subscription fees based on plan and usage tier.
Setup Fees: There is no entry-level setup fee for Cronofy’s core plans, including Team, Business, and Enterprise.
Subscription (Base):
Team: $15 per active user/month, billed monthly.
Business: $799 per month (covers up to 50 active users), billed annually.
Enterprise: $2,999 per month (covers up to 200 active users), billed annually.
API Plans: Tiered based on active users or API usage. Starter, Emerging, and Growth plans range from $139 up to $2,399 per month—enterprise pricing available on request.
Maintenance: Ongoing platform enhancements, calendar connections, and updates are included in the subscription; there are no explicit extra maintenance charges listed in public documentation.
Support Charges: Standard support (email, help desk, phone) is included in paid plans, but Cronofy does not offer premium or tiered support packages. Support operates on UK business hours with email/phone options only; no options for upgraded or 24/7 support tiers.
Overages and Package Limits: Overage fees may apply for exceeding user or account limits on a plan. Extra assigned seats are billed at the same per-user/month rate as the plan (e.g., $15 for Team/Business plans). Certain APIs (like Smart Invites, advanced features) may also have usage limits or volume-based charges, so reviewing the specific API pricing for detailed overage terms is advised.
Cronofy offers a mix of self-service training resources and responsive support for new users, designed to streamline onboarding and maximize adoption.
Detailed documentation: The Cronofy Guides Center provides comprehensive documentation on every aspect of the platform, including initial setup, calendar integration, user and group management, scheduling link creation, interview limits, and integration management.
Video tutorials: Step-by-step video guides demonstrate how to sign up, configure account preferences, and set up scheduling workflows.
Enterprise onboarding: For larger deployments, specialized enterprise onboarding guides are available to assist team leads and administrators in configuring organizational units, bulk adding users, and managing integrations (Zoom, Okta, ATS platforms).
Use-case templates: Templates and demo scenarios for scheduling interviews, multi-event coordination, and bulk scheduling are available for practice and rapid adoption.
Ticket-based support: Dedicated support via email and widget-based ticket submission is available, with typical response time within one UK business day.
Business hours coverage: Support is available Monday to Friday, 08:30 to 17:30 UK time, with additional efforts for multi-language assistance as needed.
Cronofy applies enterprise-grade security measures to protect data, focusing on both technical and compliance controls.
ISO certifications: Cronofy is certified for ISO 27001 (information security management), ISO 27018 (cloud privacy), and ISO 27701 (privacy information management).
SOC 2 Type 2 audits: Cronofy undergoes annual SOC 2 audits to confirm its security and operational controls are robust and effective.
GDPR, CCPA, and HIPAA compliance: Cronofy complies with major global data privacy regulations, including GDPR (EU), CCPA (California), and HIPAA (US health data).
Secure data hosting: Data is hosted in geographically separated AWS data centers (including US, Germany, Singapore, Australia, UK), leveraging AWS’s physical security and compliance standards.
Data residency controls: Customer/account data is never transferred between hosting regions to ensure compliance with local privacy laws and regulations.
Minimal data retention: Cronofy retains only the minimum data needed to provide its scheduling services, with event data held for a maximum of 90 days; subject deletion requests are promptly processed.
Calendar data permissions: Cronofy uses granular permission schemes—the application and sync engine only request the minimum necessary access (such as “free/busy” only). No non-calendar data (like emails or contacts) is accessed without strict user consent.
OAuth 2.0 authentication: Secure, token-based authentication for integrating with calendars and third-party systems.
24/7 monitoring and alerting: Dedicated engineering team monitors for breaches, threats, and service disruptions, backed by documented incident response and disaster recovery plans.
DDoS protection: Automated technologies are deployed at both network and application levels to block and mitigate denial-of-service attacks.
Clear data handling policies: Cronofy transparently documents its data collection, handling, sharing, and breach notification processes; users are informed about their rights and can exercise data access, rectification, and erasure via formal channels.
Cronofy releases platform updates, new features, and bug fixes on a frequent, ongoing basis—typically rolling out enhancements every few weeks to months, depending on the complexity and urgency of the changes.
Product updates are communicated regularly, with notable feature releases and interface improvements documented monthly or quarterly through product blogs and video briefings.
Minor updates, bug fixes, and security patches can be deployed more frequently as needed, often without scheduled downtime.
Updates are managed through automated deployment pipelines, with engineering and DevOps teams validating each release for quality and security prior to live rollout.
Cronofy provides changelogs and detailed release notes to affected users through support documentation, blog posts, or direct in-app notifications.
Users typically do not need to take any manual action to benefit from updates, as enhancements and fixes are applied server-side across the Cronofy cloud infrastructure.
Cronofy’s policy is that customers retain ownership of their data at all times and have broad rights regarding access, correction, erasure, and portability.
Data is always the property of the customer or end user; Cronofy acts strictly as a data processor, not a data owner.
Cronofy is committed to complying with major regulations (GDPR, CCPA, HIPAA), explicitly stating that all rights under these laws are respected, including rights of access, rectification, and erasure.
Users can request a copy of their personal data (subject access requests/SAR), which will be supplied in JSON format and delivered securely (typically as a password-protected zip file).
The Cronofy dashboard allows export of certain data—such as scheduling requests and reporting tables—to CSV for further offline use or migration.
For organizational controllers, Cronofy provides APIs and export features to process deletions, exports, or migrations at scale in line with GDPR portability requirements.
Data is never transferred between regions without explicit contractual/legal justification, allowing customers to control residency and compliance obligations.
Cronofy only keeps data for as long as necessary to provide its services and complies with deletion requests without undue delay.
Cronofy allows organizations to scale user counts and feature sets flexibly, with plans built for easy upgrading or downgrading as business needs change.
Organizations can add more users, integrations, or feature modules at any time; upgrades to higher tiers take effect immediately and are billed at a pro-rata rate, reflecting the increased user or feature count for the remainder of the billing cycle.
Enterprise and Growth plans offer support for bulk onboarding, role changes, custom buffers, and other mass updates. Organizations needing substantial configuration changes can contact support for bulk modifications (e.g., updating scheduling buffers or event limits for all users).
API and SaaS plan usage is automatically reviewed at the end of each month, with Cronofy adjusting the cost based on actual usage and optimal fit for plan benefits.
Reducing user counts or feature access (downgrading) takes effect at the next billing period; organizations need to notify Cronofy before renewal to avoid future charges on downgraded users or modules.
Administrators can deactivate users or remove integrations within the dashboard, with final billing reflecting only active seats and enabled functions moving forward.
For more extensive downgrades (e.g., mass removal or changes not supported in the dashboard), support may assist with bulk adjustments.
All plans (monthly or annual) can be switched up or down, with overages and new features billed proportionally from the date of upgrade.
Cronofy’s terms for contract renewal and cancellation are clearly defined to provide flexibility for subscribers while ensuring automatic renewals unless timely notice is given.
Automatic Renewal: For annual subscriptions, unless cancelled with at least 30 days’ written notice before the anniversary of the Start Date, subscriptions automatically renew for an additional year.
Monthly Plan Renewal: For monthly subscriptions, cancellation requires at least 30 days’ notice before the end of the applicable month; otherwise, service continues into the next billing period.
Notification: Renewals and cancellations must be sent to Cronofy via support channels (typically by emailing [email protected]).
User-Initiated Cancellation: Subscriptions (monthly or annual) can be cancelled any time after the initial term by providing at least 30 days’ notice prior to the next renewal date.
Process: Cancellations are processed either through the account dashboard (for specific integrations or self-serve plans) or by submitting a written request to support.
Service Termination: Upon contract termination or non-payment, access is reduced to free-tier service or terminated, and all subscription benefits are revoked immediately.
Cronofy meets rigorous global compliance standards for information security, data privacy, and healthcare data protection.
ISO 27001: Certified for information security management systems, representing the highest level of global best practice for data security.
ISO 27018: Certified for protection of Personally Identifiable Information (PII) in cloud environments, ensuring strict privacy controls.
ISO 27701: Privacy Information Management System certification, extending the privacy principles of ISO 27001/27018 for handling customer and employee data.
SOC 2 Type 2: Independently audited annually for secure handling, processing, and management of customer data by U.S. and international standards.
GDPR: Full compliance with the European Union's General Data Protection Regulation for data subjects’ rights and lawful processing.
CCPA: Compliance with the California Consumer Privacy Act for U.S. personal data protection and privacy rights.
