Marketing Tools : Automated email campaigns and loyalty features are praised for helping drive repeat business
Ease of Use : The platform is generally considered user-friendly for both restaurant staff and customers
Customer Data Ownership : Many restaurant owners value having full access to customer data for marketing and loyalty programs
Branded Experience : Users like the ability to create custom-branded apps and websites, which helps reinforce their restaurant’s identity
Commission-Free Model : Restaurants appreciate that ChowNow doesn’t take a cut from each order, unlike third-party delivery apps
Limited Customization for Diners : Some users feel the customer-facing interface lacks the polish and flexibility of larger platforms
Technical Glitches : Occasional bugs or issues with order processing and app performance have been noted
Driver Behavior : Some customers have reported inappropriate or confusing behavior from delivery drivers, such as demanding ID for non-alcoholic orders
Delivery Problems : Complaints include food being delivered to the wrong address, late deliveries, or no delivery at all
Customer Service Issues : Numerous users report poor experiences with ChowNow’s customer support, describing it as unhelpful or dismissive
