The typical implementation process for Canopy software is designed to be collaborative and hands-on, ensuring that your firm gets up to speed quickly and efficiently. Here’s a step-by-step overview of the process:
Kickoff Call: The implementation process begins with a kickoff call where the Canopy team reviews your use case, challenges, and goals. They also set an implementation schedule with recurring meetings to review progress.
Client List Import & File Migration: The next step involves importing your client list and migrating files. Canopy helps ensure that your data is transferred efficiently and accurately.
Document Management: Organizing and managing documents.
Configuration: During this phase, Canopy helps you set up your workspace, team members, workflows, and client portal. This includes configuring your account settings and integrating existing tools.
Team Training: Comprehensive training sessions are provided to ensure that your team is well-versed in using Canopy. This includes access to a robust library of guided content, including over 500 articles and 60+ training videos.
Hand Off to Customer Success: Once the implementation is complete, the Canopy team hands off to the Customer Success team, who will provide ongoing support and account management.
The entire implementation process typically takes between 6-8 weeks, though larger or more customized projects might require additional time to ensure quality results.
Canopy can indeed be tailored to fit specific business needs. Here are some customization options:
Custom Branding: Personalize the branding that shows up on your client portal, including adding a company website and appointment scheduler.
Custom Workflows: Create bespoke workflows that align with the way your firm operates.
Custom Fields: Add custom fields to client records to capture specific information relevant to your practice.
Integration with Existing Tools: Seamlessly integrate Canopy with other tools your firm uses, such as QuickBooks Online.
Customizable Proposals: Create polished, customizable proposals that convert into engagements.
These customization options ensure that Canopy can be adapted to meet the unique requirements of your accounting firm, helping you streamline operations and enhance efficiency.
Canopy's pricing structure includes modular options, allowing firms to customize their plans based on their specific needs. While the base pricing covers the core features, there are additional costs to consider:
Setup Fees: Canopy charges an implementation fee to help with the initial setup and data migration.
Maintenance: Regular maintenance is included in the subscription cost, ensuring the platform remains up-to-date and functional.
Canopy provides extensive training and support to ensure new users can effectively utilize the platform:
Initial Training & Support: Includes hands-on assistance during the implementation phase.
On-Demand Training: Access to a comprehensive knowledge base with over 500 articles and 60+ training videos.
Live Webinars: Weekly interactive training sessions to help users stay updated with the latest features and best practices.
Ad-Hoc Training: Additional training sessions are available upon request.
Canopy takes data security very seriously and has implemented several measures to protect user data:
ISO 27001 Certification: Canopy is certified under the ISO 27001:2013 standard, ensuring robust information security management.
Encryption: Utilizes 256-bit encryption for data both in transit and at rest, providing bank-level security.
Regular Penetration Testing: Conducts regular third-party penetration testing to identify and address potential vulnerabilities.
Secure Data Storage: Stores all sensitive data using Amazon Web Services (AWS), a leading provider in cloud storage.
Compliance: Adheres to various data residency laws and transport regulations to ensure data privacy and security.
These measures ensure that Canopy provides a secure and reliable platform for accounting professionals to manage their practice efficiently.
Canopy releases updates regularly to ensure the platform remains up-to-date with the latest features and improvements. Typically, Canopy provides monthly updates, which include new features, enhancements, and bug fixes. These updates are managed through a structured release process, with detailed release notes provided to inform users about the changes. The updates are automatically applied to the cloud-based platform, minimizing disruption to users' workflows.
Canopy's policy on data ownership is clear: users retain full ownership of their data. Canopy does not claim any rights over the data stored on its platform. Additionally, Canopy ensures data portability, allowing users to export their data at any time. This means that if you decide to switch to another platform, you can easily take your data with you. Canopy is committed to protecting user data and privacy, adhering to strict security measures to keep data safe.
Canopy offers flexible terms for scaling up or down as organizational needs change. The platform's modular pricing structure allows firms to add or remove features and modules based on their current requirements. This flexibility ensures that firms can adjust their subscription to match their growth or downsizing needs without being locked into a rigid plan. Canopy's customer success team is available to assist with scaling adjustments, ensuring a smooth transition as your firm's needs evolve.
Canopy's subscription plans are designed to automatically renew at the end of each billing cycle unless canceled by the user. Here are the key points regarding renewal and cancellation:
Automatic Renewal: Your subscription will automatically renew until you cancel it. This ensures uninterrupted access to Canopy's services.
Cancellation Process: You can cancel your subscription by navigating to the "Your Plans" section in your Account Settings and clicking on the "Cancel Plan" option. Alternatively, you can contact Canopy support for assistance.
Access After Cancellation: Once you cancel, your subscription will not renew after the current payment period ends. You will still have access to Canopy's services until the end of the current billing cycle.
Canopy meets several key compliance standards to ensure the security and privacy of user data:
ISO 27001 Certification: Canopy is certified under the ISO 27001:2013 standard, which specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
Data Encryption: Canopy uses 256-bit encryption for data both in transit and at rest, providing bank-level security.
Regular Penetration Testing: Canopy conducts regular third-party penetration testing to identify and address potential vulnerabilities.
These compliance standards and security measures ensure that Canopy provides a secure and reliable platform for accounting professionals to manage their practice efficiently.
