The implementation of YouScan is designed to be smooth and user-friendly, typically taking a few hours to a couple of days, depending on the complexity of your monitoring goals and integrations. Here’s a step-by-step breakdown:
Account Setup
After subscribing, users receive access to their YouScan dashboard. You can add team members, configure user roles, and manage billing settings from the account panel.
Topic Creation
You define the topics you want to monitor—such as your brand, competitors, or specific campaigns. This involves writing queries, selecting keywords, and setting filters. YouScan allows historical data collection, so you can analyze past mentions as well.
Data Collection & Filtering
Once topics are set, YouScan begins collecting mentions from over 500,000 sources. You can refine the data using filters like sentiment, geography, language, and platform type to focus on relevant insights.
Alerts & Notifications
You can configure real-time alerts based on specific conditions (e.g., negative sentiment spikes or influencer mentions). These alerts can be sent to Slack, Telegram, or CRM/HelpDesk systems.
Dashboard & Reporting Setup
Users can create custom dashboards to visualize key metrics, campaign performance, or competitor comparisons. These dashboards can be shared externally and updated automatically.
Integration with Existing Tools
YouScan supports integrations with platforms like Zendesk, Freshdesk, HubSpot, and Creatio. You can also use webhooks or the API to connect YouScan with BI tools like Tableau or Google Data Studio.
YouScan is highly customizable, offering a wide range of features and configurations to suit different business requirements. Here are the key customization options:
YouScan does not charge separate setup or maintenance fees for its platform. The pricing is subscription-based, with plans starting at $299/month (billed annually) for the Starter 3 plan, which includes core features like AI-powered Insights Copilot, sentiment analysis, and integrations with Slack or Microsoft Teams. Higher-tier Unlimited plans offer expanded capabilities such as unlimited topics, mentions, dashboards, API access, and full access to Visual and Audience Insights.
There are no hidden support charges—customer support, onboarding, and access to the YouScan Academy are included in the subscription. Payments can be made via credit card or bank transfer, and automatic billing is supported through Stripe. Users can manage billing and invoices directly from the account dashboard.
YouScan provides a comprehensive onboarding and support ecosystem for new users. Upon account activation, users receive access to the YouScan Knowledge Base, which includes step-by-step guides, video tutorials, and best practices for setting up topics, dashboards, alerts, and integrations. Admins can easily add team members and assign roles (Admin or Member), with no limit on the number of users per account.
For hands-on learning, YouScan offers the YouScan Academy, an online training portal with structured courses to help users master social listening techniques and platform features. Additionally, enterprise clients benefit from dedicated Customer Success Managers who assist with onboarding, Single Sign-On (SSO) setup, and tailored configurations.
Support is available via live chat and email, and users can request personalized demos or consultations. The platform also supports two-factor authentication (2FA) and SSO for secure and streamlined access management.
YouScan takes data security seriously and implements multiple layers of protection to safeguard user information. The platform is hosted on Microsoft Azure cloud infrastructure, with servers located in Western Europe, ensuring high availability, redundancy, and enterprise-grade security. This setup also protects the platform from geopolitical risks, such as the conflict in Ukraine, where the company was originally founded.
YouScan is fully GDPR-compliant, meaning it adheres to strict data privacy and protection standards. The company has appointed an external Data Protection Officer (DPO) and provides transparent policies on how personal data is collected, processed, and stored. Users can contact the DPO directly for sensitive matters.
Additional security features include two-factor authentication (2FA) for all user accounts, which adds an extra layer of login protection. Admins can enforce 2FA across the organization and manage access rights through role-based permissions. For enterprise clients, Single Sign-On (SSO) is available, allowing centralized authentication and easier user management.
YouScan releases product updates regularly—typically on a quarterly basis, though minor enhancements and fixes may occur more frequently. These updates are driven by customer feedback and evolving market needs. Each update is documented in a Product Update Digest, which highlights new features, UI improvements, and performance enhancements. Recent updates have included upgrades to Visual Insights, expanded language support, and enhancements to Insights Copilot, YouScan’s ChatGPT-powered assistant.
Updates are managed seamlessly within the cloud-based platform, requiring no manual installation or downtime. Users are notified via email, in-app messages, and webinars. Enterprise clients also receive personalized onboarding for major feature rollouts. The platform’s modular architecture allows new features to be integrated without disrupting existing workflows.
YouScan adheres to strict data privacy and ownership policies in compliance with GDPR. According to its Privacy Policy, users retain ownership of their personal and business data. YouScan acts as a data processor, collecting and analyzing publicly available online content based on user-defined queries.
Users can submit Data Subject Access Requests to retrieve, delete, or transfer their personal data. These requests can be initiated via a dedicated form or by emailing. YouScan may require identity verification before fulfilling such requests to ensure data security.
For business clients, data collected through the platform—such as mentions, dashboards, and reports—can be exported in various formats (CSV, Excel, PDF) for portability. API access is also available for real-time data extraction and integration with other systems.
YouScan offers flexible scaling options across its Starter, Listen, Analyze, and Enterprise plans. Users can upgrade or downgrade based on their volume of mentions, number of topics, and feature requirements. For example, Listen and Analyze plans allow users to purchase additional topic slots in increments of 5 (e.g., +5, +10, +15), while the Enterprise plan offers unlimited topics and sampled mentions.
If a topic exceeds its monthly mention limit due to a spike, YouScan continues collecting data but restricts editing of the query until the next billing cycle. Users can also merge topics to increase mention capacity or delete old topics to free up space.
Scaling down is possible by reducing the number of active topics or switching to a lower-tier plan. However, changes to plan levels typically take effect at the start of the next billing cycle. All adjustments can be managed directly from the account dashboard, and support is available to guide users through the process.
YouScan’s contract terms are governed by its Master Subscription Agreement, which outlines the legal framework for using the platform. Contracts are typically subscription-based, and renewal is automatic unless explicitly canceled by the client. The agreement states that YouScan may update its terms at any time, and continued use of the service constitutes acceptance of those changes.
For cancellation, clients must discontinue use of the service if they do not agree to the updated terms. There is no mention of a mandatory notice period for cancellation, but clients are advised to review the agreement regularly. If a company has a custom enterprise agreement, those terms will override the general subscription terms. Additionally, agencies using YouScan on behalf of third-party clients must ensure those clients comply with YouScan’s terms and policies.
YouScan also allows for contractual flexibility, meaning clients can scale their usage (topics, mentions, features) and adjust their plan accordingly. However, changes typically take effect at the start of the next billing cycle.
YouScan is fully GDPR-compliant, ensuring that all personal and business data is processed in accordance with European data protection laws. The company has appointed an external Data Protection Officer (DPO) from ePrivacy GmbH, based in Hamburg, Germany, to oversee compliance and handle sensitive data inquiries.
The platform is hosted on Microsoft Azure cloud servers located in Western Europe, which provides enterprise-grade security, redundancy, and data protection. Azure’s infrastructure ensures that YouScan’s services remain stable and secure, even during geopolitical disruptions.
YouScan’s privacy policy outlines its handling of personal data, including contact details, payment information, online identifiers (like IP addresses and cookies), and customer data. Users can submit data access or deletion requests, and communication with the DPO is encouraged for sensitive matters.
