Axcient is a leading provider of Business Continuity and Disaster Recovery (BCDR) and File Sync and Share (FSS) solutions, exclusively serving the Managed Service Provider (MSP) market. The company is defined by its 'x360' platform, which integrates three core products: x360Recover, x360Cloud, and x360Sync. Axcient's mission is to 'Protect Everything,' ensuring that businesses can remain operational even in the face of cyberattacks, hardware failures, or natural disasters. In September 2024, Axcient achieved a major milestone by being acquired by ConnectWise, the world's leading software company for TSPs. This strategic move combined Axcient's robust data protection technology with the ConnectWise Asio platform, creating a powerhouse in the IT management space. Today, Axcient supports over 4,800 MSP partners globally and protects hundreds of thousands of small-to-medium businesses, maintaining a reputation for innovation and partner-first business practices.
Axcient was founded in 2006 by Justin Moore in Mountain View, California, with a vision to pioneer Disaster Recovery as a Service (DRaaS) for the mid-market. Simultaneously, eFolder was founded in 2002 by Kevin Hoffman and George Goforth, focusing on backup services for MSPs. In 2013, eFolder acquired a company called Anchor, which had developed the advanced file sync technology that would eventually become x360Sync. The two trajectories merged in July 2017 when Axcient and eFolder announced a transformative merger funded by K1 Investment Management. This merger combined Axcient's advanced cloud orchestration (Fusion) with eFolder's deep MSP roots and sync technology. Following the merger, the company unified under the 'Axcient' brand name in 2018 and relocated its headquarters to Denver, Colorado, under the leadership of executives like Matt Nachtrab and David Bennett, eventually evolving into the multi-faceted data protection leader it is today.
Axcient's growth has been fueled by several major funding cycles and strategic acquisitions. Before its merger with eFolder, Axcient raised approximately $54 million from investors like Allegis Capital, Scale Venture Partners, and Thomvest Ventures. The most pivotal financial event occurred in 2017 when K1 Investment Management, a private equity firm, acquired a controlling interest in both eFolder and Axcient to facilitate their merger. This private equity backing allowed the company to significantly scale its research and development, leading to the creation of the x360 platform. On September 10, 2024, Axcient entered a new chapter when it was acquired by ConnectWise. While the financial terms of this acquisition were not disclosed, it represents one of the largest deals in the BCDR space, moving Axcient from private equity ownership into the ecosystem of the largest IT platform provider in the channel.
The current Axcient offering is centered on the 'x360' unified platform, which provides a single-pane-of-glass management experience for MSPs. The platform's components are designed to work together to protect every layer of a client's environment. x360Recover is the flagship BCDR solution, providing chain-free, image-based backups for servers and workstations with 'AirGap' protection to prevent ransomware from deleting backups. x360Cloud focuses on backing up SaaS applications like Microsoft 365 and Google Workspace, protecting against data loss in the cloud. x360Sync (the product in question) provides the secure file sync and share layer, allowing for mobile productivity and endpoint backup. Together, these offerings provide a comprehensive safety net, allowing MSPs to standardize their data protection stack and reduce the operational complexity of managing multiple vendors.
Axcient has steadily expanded its global footprint, primarily across North America and Europe. The company operates four major SOC 2 Type II-certified data centers located in Atlanta (USA), Salt Lake City (USA), Kelowna (Canada), and Amsterdam (Netherlands). This geographic distribution allows Axcient to meet regional data residency requirements, such as those mandated by GDPR in Europe and PHIPA/PIPEDA in Canada. The recent acquisition by ConnectWise is expected to accelerate this expansion, as ConnectWise has an extensive global presence with offices in the UK, Australia, and India, and a massive distribution network in the Middle East and Asia-Pacific. While Axcient has historically been a North American powerhouse, its integration into the ConnectWise portfolio positions it as a truly global provider for MSPs in over 50 countries.
In the last 18 months, Axcient has introduced several critical enhancements to x360Sync to keep pace with changing IT environments. A major update was the introduction of native macOS support, addressing a top request from partners managing hybrid environments. Additionally, the company launched 'Geo+', which provides geo-redundant backup copies to further enhance regional resilience. Recent 2024 and early 2025 releases for x360Sync have focused on backend performance improvements, specifically increasing the speed of the restore and deletion processes by up to 2x. Other updates include support for Windows Server 2025, enhanced WebDAV authentication for better Office integration, and deeper integration with the ConnectWise Asio platform, allowing for more streamlined ticketing and billing automation for partners.
Axcient's company culture is deeply rooted in its 'Partner-First' philosophy, which was a core value of both the legacy Axcient and eFolder teams. The company emphasizes transparency, responsiveness, and a security-first mindset. Employees, often called 'Axcienters,' are encouraged to think of themselves as extensions of their MSP partners' teams. This culture of accountability is reinforced by 'AirGap' technology—not just a product feature, but a symbol of the company's commitment to protecting clients against all odds. Following the ConnectWise acquisition, the company has emphasized a culture of 'Innovation Everywhere,' leveraging the combined talent of both organizations to tackle the most complex cybersecurity challenges. Axcient also maintains a strong commitment to remote-work flexibility and DEI initiatives, fostering an environment where technical innovation and human partnership go hand-in-hand.
Axcient fosters a vibrant community of IT professionals through its 'MSP Xperience' initiative. This community program provides partners with collaborative learning opportunities, peer-to-peer forums, and best practice webinars focused on business continuity and disaster recovery planning. The 'Axcient Partner Program' (APP) further builds community by rewarding partners with exclusive access to the Axcient Marketing Portal (AMP), which provides white-labeled collateral and co-branded campaign materials. Axcient also has a significant presence at major industry events like IT Nation Connect and Channel Partners. Beyond physical events, the 'x360Portal' serves as a digital hub where partners can access the Axcient University for certifications, participate in product beta testing, and directly influence the product roadmap through a dedicated feedback mechanism.
x360Sync
بواسطة Axcient (a ConnectWise Company)
