Web Help Desk
بواسطة SolarWinds Worldwide, LLC
SolarWinds Web Help Desk is a web-based IT help desk and asset management solution that simplifies ticketing, change management, and asset tracking for IT teams. It automates ticket creation from emails and monitoring alerts, streamlining support workflows. The platform includes features for managing service requests, tracking hardware and software assets, and enforcing service level agreements (SLAs). Web Help Desk integrates seamlessly with other SolarWinds products, providing a comprehensive view of IT operations. It's designed to enhance efficiency and reduce downtime in IT support processes.
SolarWinds Web Help Desk is a product of SolarWinds Corporation, an American company founded in 1999 in Tulsa, Oklahoma, and now headquartered in Austin, Texas. SolarWinds develops software for businesses to help manage their networks, systems, and IT infrastructure.
SolarWinds was publicly traded from May 2009 until the end of 2015, and again from October 2018. As of December 2020, it had about 300,000 customers, including nearly all Fortune 500 companies and numerous agencies of the US federal government.
SolarWinds Web Help Desk offers comprehensive IT service management features:
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SolarWinds focuses on delivering powerful and affordable IT management software. The company values transparency, efficiency, and continuous improvement, aiming to provide tools that help IT professionals manage their infrastructure effectively.
SolarWinds Web Help Desk caters to IT professionals and organizations seeking to streamline their help desk and asset management operations. With a vast customer base, including nearly all Fortune 500 companies, it has a significant presence in the IT management industry.
