Venn

Venn follows a custom pricing model, with no publicly disclosed setup fees, subscription tiers, or support costs. Pricing is quote-based, determined by factors such as user count, feature requirements, and regulatory demands. While exact figures are proprietary, Venn includes full support as part of the subscription. According to Venn’s Help Center, support services are available 24/7/365, with guaranteed response times—urgent issues are acknowledged within 15 minutes, and updates are provided within 1 hour. There is no mention of separate maintenance or support fees, implying they are bundled. Any additional costs—such as implementation consulting or custom integrations—would require direct negotiation with the vendor.

Venn provides comprehensive support and training designed to streamline deployment and user adoption:

• Managed Onboarding Process: Venn’s Help Center features step-by-step guides for end-to-end onboarding—from user creation to desktop client installation and enclave activation.

• Rollout Resources: Email templates, policy checklists, and training decks help IT teams communicate BYOD strategies effectively and ensure compliance.

• 24/7 Customer Support: Customers receive round-the-clock assistance via email or a support hotline (1‑866‑583‑8911). Support targets: high-priority incidents are acknowledged within 15 minutes and updated within an hour, while normal-tier issues receive responses within 24 hours.

• Self-Service Knowledge Base: The Venn Help Center provides how-to articles, troubleshooting guides, and release notes for admins and end users.

• Optional Live Onboarding: For complex deployments, Venn appears to offer guided setup assistance from Support or customer success teams through demos and onboarding sessions.

Venn employs a multilayered security architecture to safeguard sensitive information:

• Blue Border™ Secure Enclave: A protected environment on unmanaged Windows and macOS devices isolating work apps and data from personal use.

• Native Local Execution, Zero VDI/LATENCY: Applications run natively within the enclave to avoid performance and security risks associated with VDI or enterprise browsers.

• End-to-End Encryption: All enclave data is encrypted at rest and in transit to prevent unauthorized access.

• Strong DLP Controls: Administrators can enforce policies to prevent file exfiltration, restrict clipboard access, and control downloads/uploads within the enclave.

• Visual & Logical Separation: The enclave’s distinct border and containerization clearly demarcate secure from personal activity, reinforcing compliance and privacy.

• Audit & Visibility: The centralized admin portal offers real-time visibility into access activities, device compliance, user actions, and data flows—supporting governance and auditability.

• Secure Offboarding: IT teams can remotely wipe corporate data from the enclave if a device is lost, stolen, or when an employee exits.

• Regulatory Alignment: Built for compliance with industry standards such as HIPAA, PCI, SOC 2, SEC, FINRA, and NAIC.

Venn follows a consistent, transparent update and patching schedule to maintain security and feature currency:

• Feature & OS Support Updates: Venn publishes regular Release Notes listing new features, OS compatibility updates, and major improvements. These are published quarterly or more frequently—as evidenced by summaries for Q3 2025, Q2 2025, Q1 2025, Q4 2024, Q3 2024, including feature enhancements and Blue Border™ support for new Windows and macOS versions.

• Security Patches: Venn aligns with Microsoft’s Patch Tuesday, deploying initial patches to its internal test lab within 1–2 days post-release. These are tested and validated before broader release, usually completed within approximately one week.

• Patch Coordination with OS Releases: For major OS upgrades (e.g., macOS 16 Tahoe or Windows 11 25H2), Venn thoroughly tests new versions and explicitly announces support through its release channels. They advise users to defer upgrading until official support is confirmed.

While Venn does not divulge full legal terms publicly, its privacy framework and documentation clearly outline:

• Customer Data Control: Venn strictly separates and isolates company data (within Blue Border™) from personal data. Companies retain full visibility and authority over audit logs, files, and user behavior inside the enclave.

• Minimal Data Collection: Only necessary metadata (e.g., device info, app launches, file activity) is collected for operational, security, and compliance purposes. Personal activities outside of Blue Border™ are explicitly not monitored.

• Privacy and Transparency: Venn adheres to strict privacy principles—prioritizing user consent, shared responsibility, data minimization, clarity in collection, and audit accountability.

• Data Portability: While not explicitly stated, Venn’s centralized admin console and audit logs imply that organizations can export logs, activity reports, and file records at any time. Additionally, remote data wipe functionality indicates flexibility in retrieving or erasing corporate data across devices.

• Per-User Subscription Model: Venn charges based on individual user access—adding or removing licenses directly scales costs. The ROI calculator confirms cost modeling on a per-user basis.

• Flexible Deployment: Venn supports quick provisioning and offboarding—admins can enable or revoke access instantly via the admin portal. This reflects agile scalability up or down as team sizes fluctuate.

• Customized Pricing Tiering: Since Venn uses quote-based pricing, scaling up for large cohorts (e.g., contractors, remote teams) likely follows volume-based discounts, while scaling down simply reduces license costs accordingly.

• No Long-Term Lock-In: Rapid onboarding/offboarding capabilities and lack of mention of minimum commitments indicate a flexible subscription without rigid term requirements.

Venn’s publicly available Terms and Conditions, here are key points regarding renewal and cancellation:

• Subscription Terms & Auto-Renewal: Subscriptions are structured as fixed terms (e.g., one year). Unless otherwise specified, they automatically renew for additional one-year periods unless either party provides written notice (an email suffices) at least 90 days before the current term expires.

• Renewal Pricing Adjustments: Renewal pricing may increase, but any per-unit price increase is capped at 10% annually, unless the subscription volume or term length is reduced— this may trigger repricing beyond that cap.

• Additional Subscriptions: Organizations can add users mid-term. New subscriptions start immediately and align with the same expiry date as the existing term, with costs prorated accordingly.

• Non-Refundable Fees: All subscription fees are non-refundable and must be paid within 30 days of invoicing.

• Cancellation Process: To cancel, a party must send written notice at least 90 days before contract expiration. No penalties are specified, but any cancellation after that window likely results in automatic renewal.

• Late Payment Handling: Non-payment within 30 days may incur late charges up to 1.5% per month or the maximum allowed by law.

• Implementation & Professional Services: These are separately priced and scoped via Order Form. They are not included in the base subscription and are non-refundable once performed.

Venn is built to support the highest regulatory standards, ensuring enterprise-grade compliance:

• SOC 2 – Designed to align with SOC 2 audit requirements, Venn supports secure handling of data and infrastructure.

• HIPAA – Enables secure management of Protected Health Information—compliant with HIPAA privacy and security rules.

• PCI DSS – Facilitates secure handling of cardholder data via strong encryption, isolation, and controlled access.

• SEC / FINRA – Meets the rigorous data governance standards required by the U.S. Securities and Exchange Commission and Financial Industry Regulatory Authority.

• NAIC – Aligns with standards set by the National Association of Insurance Commissioners, aiding insurance sector compliance.

• CMMC Level 1 – Supports basic security controls required for Department of Defense contractors.

• NYS DFS 23 NYCRR 500 Mapping – Mapped to New York State Department of Financial Services cybersecurity regulations.

• Penetration Testing & Third-Party Audits – Undergoes regular independent security assessments and provides documents such as SOC 2 Type II reports and HIPAA attestation via its Trust Center.