User-Friendly Setup and Interface: Multiple users highlight how quick and easy it is to set up Vello. Both veterinary teams and clients found the interface intuitive, requiring little to no learning curve
Efficiency and Workflow Improvements: Practices noted a noticeable reduction in appointment no-shows and increased client compliance, particularly with appointment confirmations. Real-time tracking of confirmations and automated reminders made daily operations more efficient
Enhanced Communication: Clients and staff appreciate features like two-way texting and the ability to send pre-appointment instructions, making communication seamless and accurate.
Customer Support: Vello’s customer support is widely praised as responsive, caring, and proactive—users felt supported during onboarding and ongoing use.
Integration with IDEXX Ecosystem: The software seamlessly connects with IDEXX platforms (like ezyVet, Neo, and Cornerstone), which practices find beneficial for maintaining complete and accurate records and streamlining various aspects of practice management.
High Satisfaction Ratings: Reviews frequently mention high satisfaction (some giving a 99.99% rating), with users recommending the software without reservations.
Automation for Completed Tasks: Some users suggested that reminders (e.g., fecal sample requests) should be automatically updated or removed when the client has completed the requested task, to avoid unnecessary follow-ups and keep notifications accurate
Limited Reported Cons: Aside from the above, there are very few negative reviews or major criticisms. The few mentioned concerns were reportedly addressed quickly and effectively by Vello’s support team.
