ThoughtFarmer’s implementation follows a structured, multi-phase approach designed to maximize user engagement and reduce project risk:
1. Project Kick-off & Team Formation
You begin by assembling a cross-functional team—project sponsor, IT lead, content owners, and end-user representatives. This establishes roles and accountability—commonly managed with a RACI matrix approach.
2. Content Inventory & Migration Planning
The team conducts a thorough audit of existing intranet content to decide what to migrate, archive, or improve. A content migration spreadsheet helps manage the process effectively.
3. Information Architecture & Branding
A key phase focused on designing intuitive navigation, page structure, and applying corporate branding through customizable themes. Decision-making is guided by ThoughtFarmer’s Professional Services or internal teams.
4. Configuration & Customization
The platform is configured—layouts, roles, permissions, integrations, and custom cards—via the admin interface. Content types and workflows are tailored to organizational needs.
5. Pilot Testing & Internal Review
Initial users are invited to test functionality, provide feedback, and confirm migration accuracy. Any updates are made in preparation for full deployment.
6. Training & Change Management
User training sessions and change management programs are run to foster adoption. Resources like guides, webinars, and communications ensure clarity around the platform and its capabilities.
7. Official Launch & Promotion
Launch is often aligned with key company events like town halls or strategic initiatives. Every employee gains access, with continued messaging to boost awareness.
8. Post-Launch Support & Optimization
Ongoing support includes collecting usage data, refining content, and re-engaging stakeholders. Analytics and feedback loops guide continuous improvement.
Typical Timeline
ThoughtFarmer provides extensive customization across interface, content, and functionality to fit unique business needs:
Layouts—columns, card placement, and homepage design—are fully tunable through the admin panel.
Cards are written with HTML, JavaScript, and optional React components, with import/export support for portability.
Widgets include engagement metrics, content popularity, and workflow analytics.
ThoughtFarmer operates primarily on a subscription pricing model, with no mandatory setup or installation fees for its cloud deployment. However, organizations that require custom implementation support, data migration from legacy systems, or specialized integration assistance may incur one-time onboarding or professional service fees, which vary by project complexity. The subscription includes access to updates, feature enhancements, and platform maintenance, as ThoughtFarmer manages all hosting, upgrades, and server-side administration directly through its cloud infrastructure. Annual billing is standard, and overdue balances are subject to stated interest charges in the company’s service agreement. Technical support, product updates, and security monitoring are bundled within the subscription, meaning no recurring maintenance or patching costs fall directly on clients.
ThoughtFarmer provides a comprehensive training and support ecosystem designed to accelerate adoption. New users gain access to an onboarding program that includes virtual walkthroughs, documentation, and self-paced learning modules through its Helpdesk Knowledge Hub. The company offers live training sessions, video tutorials, and role-based education for administrators, editors, and general users, helping organizations manage content, permissions, and workflows effectively. Support channels include email, phone, 24/7 live representative chat, and an extensive knowledge base, with enterprise customers receiving dedicated success managers. The Learning Team also conducts practical workshops covering intranet governance, launch planning, and user engagement tactics, ensuring every client’s deployment meets communication goals.
ThoughtFarmer enforces enterprise-grade security standards to protect data integrity, privacy, and compliance across its environments. Hosted on Amazon Web Services (AWS) environments in the US, Canada, and Ireland, the platform is SOC 2 Type II certified and undergoes regular third-party penetration testing, intrusion detection monitoring, and vulnerability assessments. Continuous data backup, redundant replication, and disaster-recovery planning ensure operational continuity. It also complies with GDPR, CCPA, and PCI DSS v3.2 D‑SP security requirements for applicable clients. ThoughtFarmer implements role-based access control (RBAC), SAML-based SSO, and multi-factor authentication (MFA) with integrations for Azure AD, G Suite, Okta, and Ping Identity. Privacy management involves strict internal policies, audit logging, and encryption in transit and at rest. Collectively, these measures provide a secure, globally compliant intranet solution suitable for handling sensitive corporate and personal data.
ThoughtFarmer releases software updates quarterly, delivering continuous improvements to security, performance, and user experience. Each release typically includes new intranet tools, user interface refinements, bug fixes, and AI or analytics enhancements. Updates are automatically deployed to cloud-hosted customers at no additional cost, managed directly by ThoughtFarmer’s DevOps and Customer Success teams to ensure zero downtime. For on-premise clients, updates can be scheduled manually through ThoughtFarmer’s support channel using administrator guidance documentation. All updates undergo QA testing and release validation before deployment, and customers receive detailed release notes and video briefings via the ThoughtFarmer Knowledge Hub.
ThoughtFarmer’s official Terms of Service, customers retain full ownership of all data they enter, store, or generate on the platform. ThoughtFarmer only accesses or processes this data to deliver, maintain, or improve its services, and it explicitly does not claim ownership over client data. Clients can export their content and user data at any time through the platform’s export tools, ensuring data portability in machine-readable formats such as CSV, XML, or JSON. For compliance, ThoughtFarmer follows GDPR and CCPA standards, allowing clients to request data deletion or retrieval upon contract termination. Additionally, ThoughtFarmer aggregates anonymized usage data only for performance improvement and statistical analysis, not for resale or advertising.
ThoughtFarmer’s subscription model is designed for flexibility, allowing organizations to scale their user base up or down as business needs evolve. Clients can add new users anytime through the admin console, and subscription adjustments are reflected in the following billing cycle. Scaling down is permitted at the end of any contractual period, ensuring predictable cost management. For enterprises experiencing rapid expansion, custom pricing tiers are available for 1,000+ users under annual or multi-year agreements. The infrastructure itself is elastic and cloud-based, allowing instantaneous provisioning of new accounts and storage without performance degradation. This flexible scalability makes ThoughtFarmer suitable for both growing startups and large distributed organizations seeking adaptable intranet capacity.
ThoughtFarmer’s standard service agreement begins with an initial one-year term, automatically renewing for successive one-year renewal terms unless either party provides written notice of non-renewal at least 30 days before the end of the current term. Renewal continues at the same pricing model unless otherwise renegotiated. Clients can request cancellation or non-renewal through written notice, and ThoughtFarmer confirms termination in writing. In the event of termination for default, either party can cancel immediately if the other fails to remedy a material breach within 30 days of notice or becomes insolvent. Upon contract termination, ThoughtFarmer suspends system access, and any outstanding invoices become immediately payable. Within 60 days post-termination, customers receive an electronic copy of their data in a usable export format, after which the company deletes all customer data from its systems. Sections related to liability, confidentiality, and intellectual property continue to survive termination. Renewal terms are consistent with standard SaaS practices, ensuring clients can continue service seamlessly or disengage without data loss when proper notice is given.
ThoughtFarmer complies with multiple international data security and privacy standards, aligning its cloud-hosted infrastructure with globally recognized certifications. The platform is SOC 2 Type II certified, ensuring verified controls for security and availability. It also maintains compliance with PCI DSS v3.2 D‑SP, ISO 27001 (Information Security Management), ISO 27017 (Cloud Security Controls), ISO 27018 (Personal Data Protection), and ISO 9001 (Quality Management). Data privacy protection is reinforced through full compliance with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), providing users with transparency, consent management, and right-to-erasure capabilities. AWS, ThoughtFarmer’s hosting partner, adds redundant security through its own SOC 2 and ISO 27001-certified infrastructure. The company applies secure software development lifecycle (SDLC) practices, regular vulnerability scans, third-party penetration testing, and continuous network intrusion detection. These measures collectively position ThoughtFarmer as a robust, enterprise-grade intranet solution adhering to leading international compliance frameworks.
