Team on the Run

The typical implementation process for Team on the Run (TOTR) is designed to be flexible, scalable, and customizable to suit the specific needs of each organization. Here's an overview of how the implementation generally works:

Implementation Process

1. Needs Assessment & Planning
   • StreamWIDE works with your organization to understand your communication, collaboration, and workflow needs.

   • You choose between subscription-based (SaaS) or on-premise deployment depending on your infrastructure and data governance requirements.

2. Customization & Configuration
   • TOTR is highly customizable via its API and SDK, allowing integration with existing systems (e.g., ERP, HR, billing).

   • You can tailor the app’s interface, workflows, and user experience to match your business logic and industry-specific needs.

3. Deployment
   • The platform is deployed across mobile (iOS/Android) and desktop (Web) environments.

   • Data synchronization ensures seamless switching between devices.

4. User Provisioning & Training
   • Users and groups are provisioned either manually or via integration with existing systems.

   • Training is provided to ensure teams can effectively use features like Push-to-Talk (PTT), video calls, geolocation, and business process management.

5. Testing & Go-Live
   • A pilot phase may be conducted to test functionality and gather feedback.

   • Once validated, the full rollout is executed.

6. Ongoing Support & Optimization
   • StreamWIDE offers continuous support and updates.

   • Organizations can further refine workflows and add new features as needed.

Typical Timeline

The duration of implementation can vary based on the complexity and scale of the deployment:

• Small Teams / Basic Setup: A few days to 2 weeks.

• Medium to Large Organizations: 3 to 6 weeks.

• Highly Customized / On-Premise Deployments: 1 to 3 months or more, depending on integration requirements and infrastructure.

1. API & SDK Integration

• TOTR offers a robust REST API and SDK for both SaaS and on-premise deployments.
• You can:
  • Add communication features (messaging, VoIP, video).
  • Customize user experience (UI elements like buttons, icons, colors).
  • Integrate with third-party systems (ERP, HR, billing, IoT).

  • Develop industry-specific business logic (e.g., for healthcare, facility management, banking).

2. Business Process Management

• Automate workflows using intelligent widgets.
• Create custom forms and approval processes.

• Trigger workflows via IoT sensors (e.g., water leak alerts in facility management).

3. User Provisioning & Authentication

• Secure user authentication across platforms.

• Bulk user provisioning from external systems (e.g., ERP).

4. Industry-Specific Use Cases

• Healthcare: HIPAA-compliant messaging, EVV clock-in/out widgets.
• Facility Management: Patrol route configuration, digital forms.

• Utilities & Transport: Emergency alerts, geolocation, task management.

5. Interface Customization

• Modify structure, user journey, and visual elements to match branding or operational needs.

1. Subscription Model

• SaaS: Monthly or annual subscription per user.

• On-Premise: Licensing fees based on deployment scale and infrastructure.

2. Setup Fees

• Generally minimal setup required, especially for SaaS.

• On-premise may involve installation and configuration costs, depending on complexity.

3. Maintenance & Updates

• SaaS includes regular updates and maintenance.

• On-premise may require annual maintenance contracts or support agreements.

4. Support Charges

• Basic support may be included.

• Premium support tiers (e.g., 24/7, dedicated account manager) may incur additional fees.

5. Custom Development

• Custom integrations or advanced API usage may involve professional services fees.

Team on the Run provides a structured onboarding experience to help users get started quickly:

• Interactive Tutorials: Users are guided through the app’s interface, including messaging, contacts, channels, and settings.

• Admin Tools: System administrators have access to dashboards for managing users, groups, and permissions.

• Cross-Platform Sync: Data and conversations are synchronized across mobile and desktop platforms.

• Support Services: StreamWIDE offers technical support, with options for enhanced support tiers such as 24/7 assistance or dedicated account managers.

TOTR is designed with strong security protocols to safeguard user data:

• End-to-End Encryption: All communications are encrypted to prevent unauthorized access.

• Role-Based Access Control: Admins can assign specific permissions to users and control access to sensitive information.

• Guest Access Management: External collaborators can be invited with restricted access, ensuring data remains protected.

• Data Sovereignty Compliance: Organizations can choose where their data is stored to comply with local regulations like GDPR.

• Cloud Risk Mitigation: TOTR avoids reliance on foreign cloud providers, reducing exposure to extraterritorial laws such as the U.S. CLOUD Act.

Team on the Run is actively maintained with regular updates:

• Frequent Releases: New versions are released every few months, introducing features, performance improvements, and security enhancements.

• Update Highlights: Recent updates have included new communication tools, improved user experience, and compatibility with the latest mobile operating systems.

• Deployment Options:
  • SaaS Users: Updates are automatically applied.
  • On-Premise Users: Updates are managed in coordination with StreamWIDE or internal IT teams.

• Data Ownership: Organizations retain full ownership of their data. Team on the Run ensures that customer data is stored on servers located within the customer’s jurisdiction, which helps maintain compliance with local privacy laws such as GDPR.

• Data Portability: The platform supports secure data exchange and synchronization across devices. This means data can be accessed and transferred between mobile and desktop environments without loss of activity.

• Privacy & Control: External collaborators (guests) can be invited with restricted access, and administrators have granular control over what data is shared and with whom.

• Security Assurance: All data is encrypted during transmission and storage, and the platform avoids reliance on foreign cloud providers to reduce exposure to extraterritorial laws like the U.S. CLOUD Act.

Team on the Run is designed to be scalable and flexible, allowing organizations to adjust usage as their needs evolve:

• Subscription-Based Model: Organizations can easily increase or decrease the number of users under their subscription. This is ideal for seasonal teams or growing businesses.

• On-Premise Option: For organizations with strict data governance or infrastructure requirements, TOTR offers on-premise deployment, which can also be scaled with internal resources.

• Bulk User Management: Admins can add, update, or remove users in bulk, making it easy to manage large teams.

• Feature Activation: Advanced features (e.g., geolocation, scheduling, video conferencing) can be activated or deactivated based on organizational needs, often by contacting a reseller or support team.

• Minimal Disruption: Scaling does not require heavy reconfiguration or downtime, especially in SaaS deployments.

Team on the Run (TOTR) operates under a set of General Terms and Conditions of Use (GTCU), which outline the following:

Renewal Terms

• Contracts are typically tied to subscription periods (monthly or annual).
• Renewal may be automatic unless explicitly canceled by the client before the end of the term.

• Any changes to terms or pricing are communicated in advance, especially during updates or renewals.

Cancellation Terms

• Clients can cancel their subscription by notifying StreamWIDE through the designated administrative portal or support channels.
• Cancellation must occur before the renewal date to avoid charges for the next billing cycle.
• Upon cancellation:
  • Access to the application and services is revoked.
  • Data may be retained for a limited time to allow for export or migration, depending on the agreement.

• StreamWIDE reserves the right to modify or terminate services if terms are violated or if the platform is misused.

Modification of Terms

• StreamWIDE may update the terms and conditions at any time.
• Clients are notified of significant changes, especially those affecting usage, privacy, or billing.

Team on the Run meets several key compliance and security standards, making it suitable for use in regulated industries:

1. GDPR Compliance

• Data is stored on servers located within the customer’s jurisdiction.
• Ensures full compliance with European data protection regulations.

2. HIPAA Compliance

• Especially relevant for healthcare organizations.
• Supports secure messaging and workflows for patient-related data.

3. EVV (Electronic Visit Verification)

• Used in healthcare and home care services to verify visits and clock-in/out times.

4. Secure Guest Access

• External collaborators can be invited with limited permissions, maintaining data integrity and privacy.

5. Encryption & Data Sovereignty

• End-to-end encryption across all communications.
• Avoids reliance on foreign cloud providers, reducing exposure to laws like the U.S. CLOUD Act.