Privacy and confidentiality options: Features supporting anonymous surveys and respondent confidentiality are appreciated by users.
Suspend/resume functionality: Enables respondents to pause and continue surveys later, which enhances completion flexibility.
Templates and question diversity: The availability of ready-made templates and over 20 question types—including file uploads, matrices, and rating scales—is frequently noted as a benefit.
Strong analytics and reporting: Reviewers appreciate the robust reporting capabilities, including graphical outputs and seamless exports to Word, Excel, PDF, and PowerPoint.
Occasional export quirks: Minor inconveniences in export formatting, although less frequently noted.
Formatting issues in Word exports: A few users mention that Word-format exports can be awkward or “wonky” when adjusting layouts.
Learning curve for features: Some users note that the breadth of features requires time to learn and explain internally
