SnapCall

SnapCall is a SaaS platform that enables real-time and asynchronous customer support through voice, video, and screen sharing directly from websites, apps, and CRM systems. It replaces traditional phone numbers with a smart, embedded call button, allowing businesses to offer personalized, visual support without switching platforms.

• Founded: 2015

• Headquarters: Paris, France

• Industry: Communication Software / Customer Engagement

• Employees: ~23 across Europe, North America, and Asia

• Founders: Arnaud Pigueller and Thomas Becdelievre

• Origin Story: Built by telecom veterans to modernize customer interaction by embedding voice and video directly into digital channels.

• Milestones:

   

  • First voice-in-chat integration with LiveChat Marketplace

   

  • Strategic partnerships with Devialet, Glovo, and LiveChat

     

  • Expanded integrations with Zendesk, Salesforce, Intercom, and Kustomer

• Total Funding Raised: $1.21M

• Funding Rounds:
  • Seed Round (Sep 2018): $1.17M led by ISAI

  • Accelerator support from Station F, Plug and Play, and Zendesk

     

• Valuation: Not publicly disclosed, but estimated to be in the early-stage SaaS range

   

• Revenue: Hit $2.5M in 2025 with a lean 23-person team

SnapCall offers a modular suite of tools for customer support, sales, and engagement:

Core Products

• SnapCall Clip: Asynchronous video, screen, and audio recording

• SnapCall Call: Live voice and video calls embedded in chat or CRM

• SnapCall Booking: Schedule calls without external conferencing tools

Key Features

• Voice, video, and screen sharing directly in chat widgets

• AI-powered video analysis: transcripts, summaries, keyword detection

• CRM integrations: Zendesk, Salesforce, Intercom, Kustomer

• Custom branding, virtual backgrounds, and breakout rooms

• Call analytics, sentiment analysis, and performance dashboards

SnapCall 2.0 introduced a wave of enhancements for e-commerce and support teams:

• In-call payment links with PayPal Purchase Protection

• QR code device switching for mobile showroom presentations

• YouTube video streaming inside calls

• Blurred or custom backgrounds for privacy

• Advanced team dashboards with replay, comment, and approval tools

SnapCall’s brand identity reflects its human-first philosophy:

• User-Centric Design: Built to meet explicit and implicit user needs

• Tech-Driven Agility: Scalable infrastructure with rapid feature deployment

• Experience Provider: Aims to be a “game-changer” in customer interaction

• Visual Identity: Logo shaped like a camera shutter, symbolizing video-first engagement

• Customer Reach: Over 500 companies use SnapCall globally

• Industries Served: E-commerce, tech support, finance, healthcare

• Community Engagement:
  • Active developer community via LiveChat SDKs
  • Feedback-driven product updates
  • Strong onboarding and support culture praised by users like Valley Driving School