Long-Term Reliability: Several long-term users highlight the software’s reliability and the value it has provided their firms over many years
Flexible Billing Arrangements: Sage Timeslips supports various billing models (hourly, flat fee, retainer), which is valued by firms with diverse client needs
Integration Capabilities: The software integrates well with popular accounting tools like QuickBooks and Sage 50, which users find helpful for streamlining operations
Ease of Use (for Basic Tasks): Some users find the platform intuitive and easy to use, especially for straightforward billing and time entry tasks
Customizable and Detailed Reporting: Many reviewers appreciate the customizable reports and detailed analytics, which help track profitability and monitor business performance
Efficient Time Tracking and Billing: Users consistently praise Sage Timeslips for its robust time tracking and billing features, noting that it significantly speeds up the billing process and ensures accurate records for legal and professional services
Steep Learning Curve: New users and those training staff often find the software complex and difficult to learn, especially for advanced functionalities
Limited Cloud Features: The lack of a fully cloud-based solution is seen as a major drawback, particularly for firms with remote or hybrid work environments
Outdated User Interface: Some reviewers find the interface outdated and not very user-friendly, especially for new users or those needing advanced features
Complicated Invoice Management: Users mention that customizing invoices can be cumbersome and inflexible, with inconsistent templates and a time-consuming process for preparing and printing bills
Poor Customer Support: A significant number of reviewers report frustration with customer support, citing long wait times, reliance on online chat instead of phone support, and unresolved issues
High Subscription Costs: Many users feel that the subscription pricing is too high, especially after the shift from perpetual licenses to mandatory subscriptions. Some note that the best features are locked behind higher-priced tiers
