The implementation of Reprice generally follows these steps:
Initial Consultation & Needs Assessment
The process begins with a discovery call where Reprice’s team understands your business size, catalog complexity, and pricing goals.
Account Setup & Platform Access
After subscription confirmation, you receive login credentials and onboarding documentation.
Integration with Existing Systems
Reprice connects to your e-commerce platform (e.g., Shopify), ERP, and price comparison tools like PriceRunner and Klarna. API keys or connectors are configured during this stage.
Data Import & Mapping
Your product catalog, cost data, and competitor feeds are imported. SKU mapping ensures accurate price monitoring.
Rule Configuration
Pricing rules are defined—such as minimum margins, competitor-follow logic, seasonal adjustments, and campaign parameters.
Testing & Validation
A sandbox or test environment is used to validate rules and ensure correct price suggestions before going live.
Go-Live & Monitoring
Once validated, automation is activated. Users can choose manual approval or full automation for price changes.
Training & Support
Reprice provides training sessions and ongoing support for dashboard navigation, reporting, and optimization.
Timeline:
For most retailers, implementation takes 1–2 weeks, depending on catalog size and integration complexity. Large catalogs (20,000+ SKUs) may require up to 3 weeks for full setup and testing.
Reprice is highly customizable. Here are key customization points:
Reprice’s pricing page outlines three tiered plans for Competitor Data and Campaign Manager, with monthly and annual pricing options—Lite, Basic, and Plus—for product counts and revenue levels. There are no setup fees listed; pricing appears all-inclusive with optional enterprise customizations available “on inquiry”. Monthly pricing includes support and analytics, without mention of extra maintenance or support charges. Annual billing (10% discount) applies across tiers. If you need higher usage or deeper SLAs, you must request their enterprise model, which may involve negotiated terms and potential fees not published online.
Reprice emphasizes expert onboarding and ongoing support as a core priority. Their team is available to assist with configuration, strategy, and integrations. New customers receive a free 30-day trial on the Lite plan, with Reprice automatically adjusting the tier based on campaign revenue. Training typically includes consultation calls or demos, help with rule setup, dashboard use, and integration guidance. Support is reported as responsive and customer-designed—features and UX have been iteratively developed based on direct user feedback since inception.
Reprice’s website does not openly detail security certifications (e.g., ISO 27001, SOC 2) or technical measures like encryption. Their Privacy Policy is linked, but lacks specifics on compliance or infrastructure safeguards. However, operating in the EU/EEA implies they must comply with GDPR, which enforces encrypted data storage, access controls, breach notification, and data subject rights. For formal assurances—such as encryption standards, third-party audits, or ISO/SOC frameworks—you would need to ask Reprice directly or request documentation during your onboarding process.
Reprice follows a continuous improvement model, releasing updates regularly—often monthly or bi-weekly—based on customer feedback and feature roadmap priorities. Updates typically include UI enhancements, new pricing rules, and integration improvements. These updates are deployed via cloud-based zero-downtime releases, meaning users don’t need to manually install anything. Notifications about new features or changes are shared through the dashboard and email updates, and major releases are documented in their blog and support resources.
Reprice offers tiered plans (Lite, Basic, Plus, Enterprise) that scale based on catalog size and revenue. Users can upgrade or downgrade plans seamlessly, usually through the billing dashboard, with prorated adjustments for mid-cycle changes. There’s no lock-in beyond the billing cycle, and enterprise customers can negotiate custom SLAs for advanced scaling needs. Features like rule complexity, API usage, and SKU capacity expand with higher tiers, ensuring flexibility as your business grows or contracts.
If not canceled in time, the subscription auto-renews for the next period. Users retain access until the end of the paid cycle.
For enterprise plans, custom refund clauses or notice periods may apply—details require one-on-one clarification.
Privacy Policy affirms that they do not sell or rent personal data.
Their policies likely comply with EU requirements but lack documented third-party audits.
ISO 27701 (privacy-oriented extension of ISO 27001) may be indirectly relevant; explicit adoption is not indicated.
