Qminder is a B2B SaaS platform designed to manage in-person service experiences by integrating queue management, appointment scheduling, and analytics. Used by enterprises like Uber, AT&T, Verizon, Apple, Hertz, American Express, and Delta, Qminder operates in over 40 countries and has processed more than 70 million visitors since its launch in 2011. It empowers organizations to replace traditional waiting lines with a unified experience that brings transparency, personalization, and data-driven insights into every visitor interaction.
Founded in 2011 during the Garage48 hackathon in Estonia, Qminder began as a rapid‐prototype queue app built within 48 hours. By focusing on visitor-first design—ushering people by name and gathering key service data—the founders quickly scaled it into a global SaaS company with steady user and revenue growth. With its streamlined setup and intuitive user interface, the platform gained momentum across healthcare, retail, government, finance, and education sectors.
Qminder remained bootstrapped until November 2024, when it closed its first institutional seed round, raising approximately €3 million (roughly £2.5M). The round was led by Practica Capital, with participation from Jaan Tallinn’s Metaplanet, BADideas.fund, and angel investors from Toggl, Veriff, Pipedrive, Wise, and Twilio. This capital injection was earmarked to accelerate the development of Qminder’s AI-enhanced service flow management offerings and expand its U.S. presence, particularly in government and healthcare sectors.
Qminder’s platform includes:
Recent platform improvements include:
Qminder fosters an empowering and people-centric culture. Employees describe a supportive, inclusive environment with an emphasis on kindness, autonomy, and responsibility. Core values include “Dare to Care,” “Take Responsibility,” “Think Long-Term,” and “Keep It Simple.” (Glassdoor and Built In ratings reflect “great culture and team” with 5-star reviews praising caring managers and positive work-life balance.) Offices span London (HQ), Tartu, and Tallinn.
Qminder serves diverse sectors—including healthcare, government, education, retail, finance, logistics, and dispensaries—supporting global brands and public sector entities. Trusted by Fortune 500 companies, city governments, clinics, universities, and retail franchises, the platform has handled over 80 million visitor interactions.
