Tailor visualizations to fit organizational needs.
Testing & Validation (1-2 weeks)
Test data accuracy and system functionality.
Gather user feedback and make adjustments.
Training & Deployment (1-2 weeks)
Conduct user training sessions.
Roll out the platform organization-wide.
Post-Launch Support & Optimization (Ongoing)
Provide ongoing support.
Adjust dashboards and reports as needed.
Customisation
Dashboard & Report Customization: Users can tailor dashboards and reports to focus on specific KPIs or insights.
Data Model Flexibility: The platform supports customization of data inputs and metrics to align with unique business processes.
User Roles & Permissions: Easily adaptable to different organizational structures.
Integrations: Custom connectors can often be developed for additional data sources.
Advanced Configurations: Some organizations may opt for deeper customization, including custom algorithms or predictive models, often involving vendor consultation.
Additional Costs
Setup Fees: Can vary based on complexity, typically ranging from a few thousand dollars to higher, depending on scope.
Licensing & Subscription: Ongoing fees usually based on user count or data volume.
Training & Support: Fees for training sessions, dedicated support, and ongoing account management.
Customization & Integration: Additional costs for custom features or specialized integrations.
Maintenance & Updates: May be included in subscription or billed separately for larger organizations.
Training
Initial Training: Typically includes onboarding sessions, either remote or on-site, to familiarize users with the platform’s features, dashboards, reporting tools, and best practices.
Ongoing Support: Usually offers helpdesk or ticket-based support, onboarding materials, user guides, and sometimes dedicated customer success managers.
Appointments & Workshops: Customizable training sessions tailored to specific organizational needs, often including webinars or workshops for different user groups.
Self-Service Resources: Access to online knowledge bases, tutorials, FAQs, and community forums for ongoing assistance.
Advanced Training: Optional advanced training on analytics, data interpretation, or custom dashboard creation.
Security Measures
Encryption: Data is typically encrypted both in transit (using SSL/TLS) and at rest.
Access Controls: Role-based permissions ensure only authorized users can access sensitive data.
Compliance: Adheres to relevant data privacy standards such as GDPR, ISO 27001, or SOC 2 certifications.
Regular Audits & Monitoring: Continuous monitoring for suspicious activity and periodic security audits.
Data Residency: Options for data storage in specific geographic regions, depending on organizational policies.
User Authentication: Supports multi-factor authentication to enhance login security.
Updates
Release Schedule: PeopleInsight generally releases updates quarterly or semi-annually, but this can vary.
Update Management: Updates are typically managed through automated or semi-automated deployment, with notifications sent to users beforehand.
Features & Improvements: Each release usually includes new features, security patches, bug fixes, and performance enhancements.
Training on Updates: Users may receive training or communication to help them adapt to new features or interface changes.
Patch & Maintenance Windows: Usually scheduled during off-peak hours to minimize disruption.
Data Ownership and Portability
Data Ownership: Typically, the client retains ownership of all HR and employee data uploaded or integrated into the platform. PeopleInsight acts as a data processor, not owner.
Data Access & Control: Clients usually have full control over their data, including permissions and access rights.
Data Portability: The platform generally offers data export options, enabling clients to extract their data in standard formats (e.g., CSV, Excel) at any time, supporting data portability and migration.
Scaling Up / Down
Scaling Up/Down: Contracts generally include provisions to scale user licenses, features, or data capacities according to organizational growth or restructuring.
Pricing Adjustments: Adjustments to fees are often based on the number of users, data volume, or added features, with conditions outlined in the agreement.
Notice Period: Usually requires a notice period (e.g., 30 or 60 days) for scaling changes to facilitate billing adjustments.
The terms & conditions for contract renewal and cancellation
Renewal Terms: Typically, contracts renew automatically unless either party provides written notice of non-renewal within a specified period (e.g., 30-90 days before expiration).
Renewal Pricing: Renewal terms might include standard or negotiated pricing, possibly with annual increases.
Cancellation Policy: Clients can usually terminate the contract with notice before the renewal date, often with conditions concerning data retention and transition support.
Data & Transition: Upon cancellation, clients are generally provided with an opportunity to export their data and receive support during the transition period.
Compliance
Security & Privacy: Complies with GDPR, SOC 2, ISO 27001, and other relevant standards depending on the client’s jurisdiction.
Data Handling: Adheres to industry best practices for data security, privacy, and confidentiality.
