Setup Fees: enterprise plans may include onboarding or configuration costs.
Maintenance: Included in subscription; higher tiers offer longer analytics retention (up to 180 days).
Support Charges:
Standard support is included.
Enterprise plans offer premium support and dedicated success managers.
Structured Documentation: Moveo offers a step-by-step learning path through its official documentation, starting from basic agent creation to advanced API integrations.
Video Tutorials: A curated YouTube playlist walks users through key concepts like intents, dialogs, analytics, and platform navigation.
No-Code Visual Builder: Designed for non-technical users, the platform allows intuitive flow design without coding.
Developer Resources: For technical teams, Moveo provides API access, webhook guides, and GraphQL analytics integration.
Analytics Training: Users learn how to interpret performance metrics and optimize AI agent behavior.
ISO 27001:2013 Certification: Moveo is certified for international standards in information security management, ensuring robust protection of customer data.
Data Processing Agreement: Moveo complies with GDPR, UK Data Protection Law, and CCPA. It acts as a data processor and does not sell or misuse personal data.
Data Localization Compliance: Customers can choose data center locations to meet local legal requirements.
Regular Releases: Moveo Explorer software has a history of frequent updates, including bug fixes, security patches, and feature enhancements.
Security-Driven Updates: For example, a past release replaced the vulnerable log4j Java library to address a known security issue.
Change Logs & Release Notes: Updates are documented with detailed change logs, available to users via support portals.
Customer as Data Controller: You retain full ownership of your data. Moveo acts as a data processor and only uses your data for the purposes defined in your agreement.
No Data Selling: Moveo explicitly states it does not buy, sell, or use customer data for commercial purposes beyond the permitted scope.
Portability Support: Customers can export their data upon request, especially at the end of a contract or during migration.
International Transfers: Data transfers outside the EEA are only permitted under strict safeguards like Standard Contractual Clauses or binding corporate rules.
Flexible Subscription Plans: Moveo offers tiered plans (Pro, Growth, Enterprise) that can be adjusted based on usage and organizational needs.
Conversation-Based Pricing: Plans are priced based on the number of “meaningful conversations” per month, allowing easy scaling.
Overage Charges: If usage exceeds the plan limit, additional charges apply or users may be prompted to upgrade.
Agent Limits: Each plan includes a set number of AI agents and human agents. These can be expanded with plan upgrades.
Auto-Renewal: Contracts typically auto-renew unless canceled within the specified notice period.
Cancellation Window: Customers must provide notice before the renewal date—often 30 days in advance—to avoid automatic renewal.
Termination Rights
Either party may terminate for breach or failure to comply with terms.
Customers may cancel at the end of the subscription term without penalty if proper notice is given.
Modifications: Moveo may modify features during the subscription term but must provide 30 days’ notice for any material deprecation.
GDPR: Fully compliant with the EU General Data Protection Regulation.
UK GDPR: Adheres to UK-specific data protection laws post-Brexit.
CCPA: Complies with the California Consumer Privacy Act for U.S. customers.
EDPB Recommendations: Follows European Data Protection Board guidelines for international data transfers.
