MiaRec is a comprehensive call recording and conversation intelligence platform designed for contact centers and enterprise communication environments. It provides advanced features such as automatic call recording, speech analytics, quality management, and compliance monitoring. MiaRec helps organizations gain actionable insights from customer interactions, improve agent performance, and ensure adherence to industry regulations like PCI-DSS and GDPR. With AI-driven analytics and seamless integration with major communication platforms such as Cisco, Avaya, and Microsoft Teams, MiaRec enhances visibility, security, and efficiency across voice and digital channels.
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المميزات1
الفئات4.5
تقييم المستخدم الذي تم التحقق منه
Sentiment analysisKeyword spottingCall taggingReal-time monitoringAgent evaluation toolsScreen recordingQuality managementSpeech transcriptionVoice analyticsCall recordingCloud and on-premise deploymentStorage managementCustom alertsAPI integrationMulti-tenant architectureData encryptionReporting and dashboardsPCI and HIPAA complianceAudit loggingRole-based access controlEmailForumOn-Premise - WindowsDesktop - Windows