Initial Consultation: Leanpath’s team works with you to understand your operation, goals, scale, and budget, ensuring the solution is tailored to your needs.
Solution Customization: The best food waste measurement approaches and tracking devices are selected based on your kitchen size, food spend, and number of sites.
Package Design: A package of reporting and prevention tools is built to match your goals, including integration options and behavior change tools.
Training & Onboarding: Leanpath provides on-site and virtual training, as well as self-paced educational resources, to ensure your team is ready to use the system effectively.
Deployment: Leanpath equipment is delivered and installed at your site(s). The system is set up and connected to your operations.
Baseline Data Collection: A baseline period begins, where food waste is tracked without operational changes. This data establishes a benchmark for future improvements.
Ongoing Coaching & Support: Continuous support is provided, including chef-led consulting, ongoing coaching, and access to food waste experts to help you achieve your goals.
Leanpath is designed to be highly customizable, allowing organizations to tailor its food waste management solutions to their unique operational requirements, scale, and goals. Below are the key data points demonstrating Leanpath’s flexibility and customization capabilities:
Needs Assessment: Leanpath begins with a deep understanding of your operation, goals, scale, and budget to ensure the solution is tailored to your specific needs.
Custom Solution Design: The system is configured based on your food spend, number of sites (from single locations to global enterprises), and production levels in each kitchen.
Tracker Selection: Leanpath customizes the array of food waste Trackers (hardware) to match the production levels and physical constraints of each kitchen, including options for high-production areas and limited-space settings.
Reporting Tools: Packages of reporting and prevention tools are built to match your goals, ranging from standard reporting to full integration with behavior change tools and enterprise-level analytics.
Software Integrations: Leanpath integrates with leading menu management, inventory, and POS systems, enabling seamless data flow and operational efficiency.
API Access: Custom API integrations are available for connecting Leanpath with other business intelligence, sustainability, or compliance platforms.
Scalable Deployment: Solutions are optimized for organizations with multiple sites or global operations, supporting single-site, multi-site, regional, and global reporting and analytics.
Multi-Language Support: The platform supports over 40 languages, making it adaptable for diverse teams and international deployments.
Training Programs: Leanpath offers a suite of training options, including self-paced, virtual, and on-site culinary-led sessions, as well as ongoing coaching programs. Organizations can choose the level of support that best fits their needs.
Chef-Led Consulting: Ongoing consulting and best practices are tailored to each kitchen’s unique challenges and opportunities.
Custom Reports: Users can generate customizable reports, set specific goals, and benchmark performance across different sites or departments.
Real-Time Alerts: The system can be configured to send real-time alerts and push notifications based on user-defined thresholds and priorities.
Flexible Investment: Leanpath offers adaptable, subscription-based access with hardware rental options and a range of pricing structures tailored to the unique needs, scale, and budget of each operation.
AI-Driven Insights: The platform’s AI can be configured to provide customized recommendations, daily summaries, and action items based on the specific waste patterns and operational data of each client.
Leanpath provides training and ongoing support to ensure new users can effectively implement and maximize the benefits of its food waste management platform. The approach is hands-on, consultative, and tailored to each client’s needs and operational scale.
On-Site and Virtual Training: Leanpath offers both in-person and remote training sessions, ensuring that kitchen teams are comfortable with the technology and processes.
Self-Paced Educational Resources: Users have access to a library of self-guided materials, including tutorials and best practice guides, to reinforce learning at their own pace.
Culinary-Led Sessions: Training is often led by experienced chefs who provide practical, real-world guidance on food waste prevention and system use.
Role-Specific Instruction: Training is customized for different roles within the kitchen, ensuring that all team members—from chefs to line staff—understand their part in the process.
Ongoing Education: Leanpath continues to provide educational updates and resources as new features or best practices emerge.
Dedicated Coaching: Leanpath assigns food waste experts and coaches to work alongside clients, offering regular check-ins, performance reviews, and tailored advice.
Continuous Consulting: Clients receive ongoing consulting to help interpret data, identify waste reduction opportunities, and implement operational improvements.
Help Center and Customer Support: Users have access to a dedicated help center and support team for troubleshooting, technical assistance, and general inquiries.
Automated Alerts and Notifications: The platform provides real-time alerts, push notifications, and progress updates to keep teams engaged and focused on waste reduction goals.
Leanpath employs a set of security and privacy controls to protect user and organizational data across its platform and services. Here are the key measures in place:
SSL Encryption: All sensitive information, including personal and payment data, is transmitted using Secure Socket Layer (SSL) technology to ensure secure data transfer between users and Leanpath’s servers.
Encrypted Storage: Sensitive data, such as credit card information, is encrypted and stored securely, accessible only to authorized personnel with special access rights.
Restricted Access: Only authorized employees, contractors, and trusted third-party vendors who require access to personal data for service delivery are permitted access. All such parties are required to maintain confidentiality and adhere to Leanpath’s privacy policy.
User Rights: Users can request access to, modification of, or deletion of their personal information at any time, ensuring transparency and control over their data.
Continuous Monitoring: Leanpath actively monitors its services for potential vulnerabilities and attacks, taking reasonable measures to prevent unauthorized access, use, alteration, or destruction of data.
Breach Notification: In the event of a data breach, Leanpath commits to notifying affected users promptly, by applicable laws and regulations.
Limited Data Collection: Leanpath does not collect or use personal financial or health information. Only necessary personal and automated information is gathered to provide and improve services.
Data Retention Policies: Personal information is retained only as long as necessary for the purposes for which it was collected, or as required by law. Users may request deletion of their data.
Privacy Law Compliance: Leanpath complies with relevant privacy regulations, including the California Online Privacy Protection Act (CalOPPA) and the Children’s Online Privacy Protection Act (COPPA). The platform does not knowingly collect data from individuals under 18 years of age.
Legal Safeguards: Data may be disclosed only as required by law, to protect rights and safety, or with user consent. Aggregated or de-identified data may be shared for analytics or reporting purposes.
Cookie Usage: Cookies are used to enhance user experience, remember preferences, and prevent fraud. Users can manage cookie settings via their browser, though disabling cookies may affect service functionality.
Automatic Product Upgrades: Leanpath provides automatic product upgrades and maintenance updates to all subscribers as part of their standard support. These updates are delivered when and if available, ensuring that users always have access to the latest features and improvements.
No Fixed Public Schedule: The specific frequency of updates (e.g., monthly, or quarterly) is not publicly disclosed. Updates are released as needed, based on product development cycles, feature availability, and maintenance requirements.
Scheduled Downtime: Updates that require system downtime are classified as “Scheduled Downtime.” Leanpath commits to providing reasonable prior notice to customers for any scheduled downtime expected to last more than four hours. This ensures minimal disruption to kitchen operations.
Availability Commitment: Leanpath guarantees that its services will be available at least 95% of the time, calculated monthly, excluding scheduled maintenance. Any unscheduled outages are addressed promptly, and customers are eligible for service credits if downtime exceeds specified thresholds.
Automatic Delivery: Updates and enhancements are automatically applied to the Leanpath Online platform and associated devices. Users do not need to manually install updates; the process is managed centrally by Leanpath.
Customer Notification: Customers are notified of significant updates, changes to terms, or scheduled maintenance via email or by posting notices on the Leanpath website. It is the customer’s responsibility to keep their contact information current to receive these notifications.
Leanpath’s Terms of Use clearly define ownership for different types of data generated or provided through its platform:
Waste Data: Leanpath owns all Waste Data generated by the use of its equipment and services. This includes data such as quantity, type, value, source, disposition, operator name, time, and date of loss, and photographs of food waste. Leanpath may use this data for any legal purpose, but will not disclose Waste Data in a way that identifies the customer or their locations without written permission. However, Leanpath grants customers a non-exclusive, non-transferable, perpetual, royalty-free, worldwide license to view, use, and download their Waste Data via Leanpath Online, subject to Leanpath’s bulk export policies.
Customer Descriptive Data: Customers retain exclusive ownership of all Customer Descriptive Data they submit, such as meal volumes, food purchases, recipes, and sales data. Customers are responsible for ensuring they have the right to provide this data to Leanpath. By using the service, customers grant Leanpath a worldwide, royalty-free, non-exclusive, perpetual, sublicensable license to use this data for research, benchmarking, analytics, and service improvement, provided it is not disclosed in a manner inconsistent with Leanpath’s Privacy Policy.
System Data: Leanpath exclusively owns all System Data, which includes de-identified or aggregate system administrative, statistical, and operational data. Leanpath may use and share this data in aggregate or statistical form, but not in a way that identifies customers or their personnel without written approval.
Customer Descriptive Data: Upon termination of service, customers can request a download of their Customer Descriptive Data in XML format (with attachments in their native format) within 30 days of termination. After this period, Leanpath has no obligation to maintain or provide this data.
Waste Data: Customers have the right to view and download their Waste Data via Leanpath Online, subject to the platform’s bulk export policies. Bulk data downloads may require an additional fee, and are necessary for customers wishing to back up their Waste Data.
Automatic Renewal: Unless otherwise specified in your Order Confirmation, all Leanpath subscriptions automatically renew for additional periods equal to the expiring subscription term or one year (whichever is longer).
Non-Renewal Notice: Either party may prevent automatic renewal by providing written notice of non-renewal at least fifteen (15) days before the end of the current subscription term.
Order Confirmation Precedence: If your Order Confirmation specifies different renewal terms, those terms take precedence over the standard automatic renewal policy.
Termination for Cause:
Either party may terminate the agreement for cause:
By providing 30 days’ written notice if the other party materially breaches the agreement and fails to cure the breach within that period.
If the other party becomes subject to bankruptcy, insolvency, receivership, liquidation, or assignment for the benefit of creditors.
Refunds and Payments upon Termination:
If you terminate for cause, Leanpath will refund any prepaid fees covering the remainder of the subscription term after the effective date of termination.
If Leanpath terminates for cause, you must pay any unpaid fees covering the remainder of the term after the effective date of termination.
Termination does not relieve you of the obligation to pay any fees due for the period prior to the effective date of termination.
Additional Termination Rights (by Leanpath):
Leanpath may terminate or restrict services, with or without notice, if your use presents a material security risk, interferes with operations, or is subject to a court or government order.
With at least seven (7) days’ notice (and failure to cure within that period), Leanpath may terminate or restrict services if your use violates laws, infringes the intellectual property, or breaches acceptable use standards.
Leanpath software is designed to meet a range of compliance standards and legal requirements, particularly in the areas of data privacy, security, and responsible business practices. Below are the key compliance standards and frameworks Leanpath adheres to:
California Online Privacy Protection Act (CalOPPA): Leanpath complies with CalOPPA, ensuring transparency in data collection, user rights to access and modify personal information, and restrictions on sharing personal data without consent.
Children’s Online Privacy Protection Act (COPPA): The platform is compliant with COPPA, meaning it does not knowingly collect information from children under 13 years of age and directs its services to users aged 13 and above.
European Union Data Protection (GDPR): For users in the EU, Leanpath acts as both a data controller and data processor, following GDPR requirements for the collection, processing, and retention of personal data. Users have rights to access, modify, delete, and export their personal information, and Leanpath provides a Data Protection Officer for privacy-related inquiries.
Breach Notification: Leanpath commits to notifying users promptly in the event of a data breach, by applicable laws and regulations.
Secure Data Handling: All sensitive information is transmitted using SSL encryption, and sensitive data is stored securely with access limited to authorized personnel.
Acceptable Use and Legal Compliance: Leanpath’s Terms of Use require customers to comply with all applicable laws and governmental regulations, including those related to consumer protection, data privacy, export controls, and anti-discrimination.
Audit and Monitoring: The company reserves the right to monitor service usage to ensure compliance with contractual and legal obligations, and may take action if violations are detected.
