Interacta

The typical implementation process for Interacta, an AI-driven workplace platform, is designed to be flexible, fast, and user-centric, though the exact timeline can vary depending on the organization's size and complexity. Here's a general overview based on available information:

Typical Implementation Process

1. Discovery & Demo Phase
   • Organizations usually begin by requesting a demo to understand how Interacta can be tailored to their needs.

   • This phase includes identifying key workflows, pain points, and goals.

2. Customization & Configuration
   • Interacta is highly adaptable and can be configured to support various business functions such as:
     • HR service delivery
     • Onboarding/offboarding
     • Sales stream management
     • Maintenance and operations
     • Corporate communication

   • AI features are integrated natively to automate and optimize workflows.

3. Pilot Deployment
   • A pilot phase may be conducted with selected teams or departments to test the platform’s effectiveness.

   • Feedback is gathered to refine the setup.

4. Full Rollout
   • Once validated, the platform is rolled out across the organization.

   • Teams are onboarded with training and support to ensure adoption.

5. Continuous Improvement
   • Interacta supports ongoing optimization through its analytics and feedback tools.

   • Workflows can be modified easily, and users are notified in real time.

Implementation Timeline

• Quick Deployment: Case studies (e.g., Zuegg and Regione Piemonte) show that Interacta can be implemented very quickly, especially for specific workflows like production alignment or internal communication.

• Scalable Rollout: The platform supports gradual scaling, allowing organizations to expand usage across departments over time.

Interacta is designed to be highly flexible and customizable, making it suitable for a wide range of business needs across industries. Key customization features include:

1. Workflow Customization

• No-code workflow designer: Create and automate workflows without writing code.
• Custom statuses, transitions, and owners: Tailor each step of a process.

• Workflow templates: Save and reuse standardized processes.

2. Activity Management

• Custom visualizations: Choose between card, line, or Gantt views.
• Custom fields: Add fields like completion percentage, dates, or any business-specific metric.

• Filters and hierarchies: Sort tasks by priority, assignee, or status.

3. Interface Personalization

• Custom logos and URLs: Brand the platform to match your company identity.
• Configurable homepages and communities: Tailor the layout and content for different teams or departments.

• Social-network-like features: Enable likes, comments, mentions, and hashtags to boost engagement.

4. Integration & Scalability

• Integrable with existing tools: Connect with company search engines, BI tools, and knowledge bases.

• Adaptable to industry-specific workflows: Especially useful for operations, HR, sales, and maintenance.

5. AI-Powered Enhancements

• Use AI to:
  • Summarize workflows and activities.
  • Suggest updates or comments.
  • Analyze sentiment and engagement.

1. Setup & Onboarding

• Included Services:
  • Onboarding
  • Training
  • Consulting
  • Flow configuration

• These are part of the initial implementation and are supported by the Customer Success Team.

2. Maintenance & Support

• Ongoing support is provided post-deployment.
• Includes:
  • Assistance channels

  • Evolutionary support to enhance platform usage over time

3. Customization Services

• Interacta offers help in:
  • Designing user experiences
  • Building content

  • Configuring workflows tailored to company culture

4. Licensing & Terms

• Services are governed by an agreement signed via an offline commercial proposal or reseller order.
• Terms allow for:
  • Modifications to services
  • Deprecation policies
  • Discontinuation clauses

Interacta offers a robust onboarding and support ecosystem designed to ensure smooth adoption and long-term success:

Training Tools

• X-Learning Module: A built-in training platform that allows companies to:
  • Design and assign courses quickly.
  • Use AI to assist in course creation.
  • Integrate gamification (badges, points, progress tracking).
  • Monitor participation and test scores.

  • Cross-reference training data with business performance metrics.

Onboarding & Offboarding Support

• Centralized hub for documents, equipment, and access provisioning.
• AI-assisted CV and portfolio review.
• Personalized notifications and posts for new hires.

• Dedicated communities for HR to manage requests and build employee records.

Customer Success Services

• Post-go-live support includes:
  • Onboarding
  • Training
  • Consulting

  • Ongoing assistance

• Evolutionary support to help teams continuously improve platform usage.

• Help with designing user experiences and configuring workflows.

Interacta takes data protection seriously, with several contractual and technical safeguards:

Authentication & Access

• Supports secure login via:
  • Google Workspace
  • Microsoft 365
  • SPID (Italy’s Public Digital Identity System)

  • Dedicated Interacta credentials

Offline Access

• Users can work offline; data syncs upon reconnection.

• Controlled via the admin panel.

Data Management

• Personal spaces for each user to securely access sensitive documents (contracts, payslips, certificates).

• AI-powered contextual organization of information.

Contractual Safeguards

• Deprecation Policy: Users are notified of significant service changes at least one year in advance unless legally required or if there's a security risk.
• Change Notifications: Material changes to services or terms are communicated via email or admin console.
• Discontinuation Clause: Dinova (Interacta’s provider) may discontinue services but commits to reasonable notice and support.

Platform Updates

• Interacta is constantly updated to ensure:
  • Accessibility compliance (WCAG 2.1)
  • Feature enhancements

  • Security improvements

Change Management

• Material changes to services or agreements are communicated in advance.
• Customers can opt to remain on previous terms for up to 12 months if adversely affected.

• Updates may include new features, which are effective immediately.

AI-Driven Improvements

• AI is used to:
  • Summarize workflows and activities.
  • Suggest updates and comments.
  • Analyze sentiment and engagement.

Ownership

• Customer-Controlled Data: The data you input into Interacta remains under your ownership. Dinova Srl (Interacta’s provider) acts as the Data Processor, while your organization is the Data Controller.

• Users are responsible for ensuring they have the right to share or publish any third-party data through the platform.

Portability

• While the Terms do not explicitly mention a “data portability clause,” the structure of the agreement implies that:
  • Data can be exported or accessed upon request.
  • Users can request the list of Data Processors and understand how their data is handled.

  • Offline access and synchronization features suggest that data is not locked into the platform and can be retrieved.

Security & Processing

• Data is processed using secure methods and tools.
• Access is limited to authorized personnel or third-party service providers under strict confidentiality agreements.

Interacta’s terms are designed to support flexible scaling based on organizational needs:

Scaling Up

• You can expand usage by:
  • Adding new workflows, departments, or users.
  • Requesting additional services or modules (e.g., X-Learning, HR onboarding, operations management).

  • Signing an updated Order Form or Reseller Agreement.

Scaling Down

• You may reduce usage or discontinue services, but:
  • Dinova reserves the right to discontinue any service or feature at any time.

  • Significant changes or deprecations are communicated at least one year in advance, unless required by law or due to security risks.

Contractual Flexibility

• If Dinova makes a material change to the services or agreement that adversely affects you, you can:
  • Notify Dinova within 30 days.
  • Continue using the platform under the previous terms for up to 12 months.

Contract Initiation

• The agreement becomes effective when the customer signs an offline commercial proposal or provides an equivalent purchase order via Dinova Srl or an authorized reseller.

Renewal Terms

• If the contract renews, it does so under the updated terms and conditions.
• Dinova may make commercially reasonable changes to the agreement or services.
• If a change has a material adverse impact, and is not due to legal compliance, the customer can:
  • Notify Dinova within 30 days of the change.

  • Continue under the previous terms for up to 12 months or until the current contract ends.

Cancellation & Discontinuation

• Dinova reserves the right to discontinue any service or feature at any time, with or without liability.
• Customers are notified of significant deprecations at least one year in advance, unless:
  • Required by law.
  • Necessary to prevent security risks or economic/technical burdens.

Interacta demonstrates a commitment to accessibility and legal compliance through the following:

Accessibility Compliance

• Complies with WCAG 2.1 standards for digital accessibility.
• Accessibility is continuously updated to align with the Digital Accessibility Act.

• A formal Accessibility Statement is available for its Android app, referencing UNI EN 301549 standards.

Authentication & Data Security

• Supports secure login via:
  • Google Workspace
  • Microsoft 365
  • SPID (Italy’s Public Digital Identity System)
  • Interacta credentials

• Offline access is available with secure synchronization.

Contractual Compliance

• Dinova adheres to legal obligations regarding:
  • Notification of changes.
  • Deprecation policies.
  • Data processing and confidentiality.