The implementation of Homebase is designed to be fast, intuitive, and user-friendly, especially for small businesses. The process typically takes a few hours to a couple of days, depending on the size of the team and the features being activated. Here's a step-by-step breakdown:
Account Setup After signing up on Homebase, users create a business profile, add locations, and define roles. No credit card is required to start.
Team Onboarding Managers add employees manually or import them via integrations. Employees receive invites to join via email or SMS and can download the Homebase mobile app.
Scheduling Configuration Managers set up employee availability, create shift templates, and build schedules. The AI Scheduling Assistant can help automate this process.
Time Clock Setup Businesses choose a time clock method—mobile, tablet, or POS device—and configure clock-in rules, including GPS and photo verification.
Payroll Integration (Optional) If payroll is enabled, managers sync timesheets and configure wage rates, tax settings, and direct deposit details. This step may take longer depending on payroll provider compatibility.
Hiring & Onboarding Tools Employers can post jobs, track applicants, and send digital onboarding packets. New hires complete forms like W-4, I-9, and direct deposit info before their first day.
HR & Compliance Setup Users configure PTO policies, break rules, and access HR support features. Homebase stores signed documents securely in the cloud.
Training & Support Homebase offers help articles, live chat, and onboarding guides to assist users. Most businesses are fully operational within 1–2 days.
Customisation
Homebase offers a high degree of customization, especially for small businesses with unique operational workflows. Here are several ways it can be tailored:
Custom Scheduling Rules Businesses can set blackout dates, shift templates, and labor cost thresholds. Schedules can be optimized based on employee availability, sales forecasts, and compliance rules.
Flexible Time Clock Options Homebase supports mobile, desktop, and POS-based time clocks. GPS and photo verification settings can be adjusted to suit different environments.
Custom Onboarding Packets Employers can send personalized welcome packets with required forms, handbooks, and training materials. These documents are securely stored and accessible for compliance.
API Access for Advanced Customization For businesses with internal tools, Homebase offers an API that allows developers to integrate scheduling, time tracking, and employee data with custom systems. This is available to Enterprise plan users.
POS and Payroll Integrations Homebase integrates with platforms like Square, Toast, Clover, ADP, Gusto, Paychex, and more. These integrations allow businesses to sync sales data, automate tip pooling, and streamline payroll.
Department-Level Permissions Managers can assign roles and permissions based on departments, allowing for granular control over who sees and edits schedules, payroll, or HR data.
Custom Job Descriptions & Hiring Workflows Employers can use pre-written templates or create their own job posts. Screening questions and interview scheduling can be tailored to fit hiring needs.
HR Compliance Settings Businesses can configure labor law alerts, PTO accrual rules, and access certified HR advisors for policy customization.
Additional Costs
Homebase is known for its transparent and affordable pricing, with no setup fees or hidden maintenance costs. The platform offers a free Basic plan for small teams, and paid plans start at $24/month per location for the Essentials tier. Higher tiers like Plus and All-in-One cost $56/month and $96/month per location, respectively.
Add-on services include:
Payroll: $39/month base fee + $6/month per active employee.
Tip Manager: $25/month per location.
Background Checks: $30 per check.
Task Manager: $13/month per location.
Job Post Boosts: Starting at $79/post.
AI Hiring Assistant: $150 per post.
There are no charges for customer support, and users can access help via live chat, email, and a comprehensive knowledge base. Billing is monthly or annual, and users can cancel anytime. Refunds are available within 30 days of purchase for paid plans.
Training
Homebase provides robust onboarding and training support to help new users get started quickly. The platform includes:
Automated onboarding packets for new hires, including digital forms like W-4, I-9, W-9, and direct deposit setup.
Self-onboarding tools that allow employees to complete paperwork before their first day, saving time for training and orientation.
Custom welcome packets with employee handbooks and training materials.
Document storage for compliance and easy access to signed forms.
Homebase also offers:
Live chat and email support.
Help center articles and step-by-step guides.
Dedicated payroll onboarding specialists for users who activate payroll services.
Training is designed to be intuitive, and most businesses can fully implement Homebase within a day or two.
Security Measures
Homebase employs enterprise-grade security protocols to protect user data. Key measures include:
Encryption: All data in transit is encrypted using TLS, and data at rest is encrypted to prevent unauthorized access.
Access Control: Role-based permissions and regular audits ensure only authorized users can access sensitive information.
Application Security: Quarterly dynamic web application scans and vulnerability testing are conducted to identify and fix potential threats.
Two-Factor Authentication (2FA): Adds an extra layer of protection for user accounts.
Security Training: All employees, especially customer support staff, undergo regular data privacy and security training.
Responsible Disclosure Program: Encourages ethical hackers to report vulnerabilities through a secure portal.
Compliance Frameworks: Homebase aligns with NIST SP 800-171 and is working toward SOC 2 certification. It also follows PCI DSS standards for handling payment data.
These measures ensure that customer and employee data is protected against breaches, unauthorized access, and misuse.
Updates
Homebase releases regular updates to improve functionality, introduce new features, and enhance security. These updates are managed through a structured release cycle and are communicated via the Homebase Releases page and the Homebase Status Page.
Feature enhancements (e.g., AI assistants for hiring and scheduling)
Performance improvements
Bug fixes and security patches
UI/UX upgrades
Users are notified of major updates through in-app alerts, email, or the support portal. The platform also maintains a history of past updates and service events for transparency. Most updates are automatic and do not require user intervention, ensuring minimal disruption to business operations.
Data Ownership and Portability
Homebase’s data policy emphasizes user ownership and secure handling of business and employee data. According to its Privacy Policy and Trust Center, users retain ownership of their data, and Homebase acts as a processor.
Key points include:
Data Ownership: Businesses own their data, including employee records, schedules, payroll, and communications.
Portability: Users can export data such as timesheets, payroll reports, and employee rosters in standard formats (CSV, PDF) for use in other systems.
Account Ownership Transfer: Homebase allows account ownership to be transferred securely to another team member if needed.
Third-Party Integrations: Data shared with integrated platforms (e.g., Gusto, ADP, Square) is governed by mutual agreements and user consent.
Homebase complies with data protection laws like CCPA, PIPEDA, and is working toward SOC 2 certification to further strengthen its data governance.
Scaling Up / Down
Homebase offers flexible scaling options to accommodate changing business needs. Users can upgrade or downgrade their plans at any time directly from their account dashboard. There are no long-term contracts, and billing is handled monthly or annually based on user preference.
Scaling up includes:
Adding more locations or employees
Upgrading to higher-tier plans (Essentials, Plus, All-in-One)
Enabling add-ons like payroll, tip management, or background checks
Scaling down involves:
Reducing the number of active employees or locations
Downgrading to a lower-tier plan or the free Basic plan
Canceling add-ons or switching to manual processes
Homebase’s pricing is location-based, not per employee, which makes it cost-effective for businesses with fluctuating team sizes. Changes take effect immediately, and users can cancel or modify their subscriptions without penalties.
The terms & conditions for contract renewal and cancellation
Homebase offers flexible subscription terms with no long-term contracts, making it easy for businesses to scale, cancel, or renew based on their needs. Here are the key points:
Cancellation: Users can cancel their subscription at any time through the account dashboard. If billed through a third-party provider (e.g., POS or payroll partner), cancellation must be completed via that provider’s platform.
Refund Policy: Homebase offers a 30-day money-back guarantee for monthly and annual plans. After 30 days, no refunds are issued, and access continues until the end of the billing cycle. No prorated refunds are provided for partial use.
Renewal: Subscriptions renew automatically unless canceled. Users can manage renewal settings, payment methods, and plan upgrades/downgrades from the billing section of their account.
Downgrading: Businesses can downgrade to the free Basic plan at any time. However, downgrading may result in loss of access to paid features and historical data unless exported beforehand.
Add-ons: Add-ons like payroll, tip management, and hiring tools can be canceled independently of the core subscription plan.
Compliance
Homebase is designed to help small businesses stay compliant with federal, state, and local labor laws. While it is not yet SOC 2 certified, the company is actively working toward that standard. Here are the key compliance features and standards supported:
Fair Labor Standards Act (FLSA): Homebase tracks hours, breaks, and overtime to help businesses comply with FLSA requirements.
Equal Employment Opportunity Commission (EEOC): The platform supports fair hiring practices and recordkeeping for audits.
Occupational Safety and Health Administration (OSHA): Homebase encourages accurate documentation of workplace incidents and employee records.
California Consumer Privacy Act (CCPA) and PIPEDA (Canada): Homebase’s privacy policy outlines how personal data is collected, stored, and protected in compliance with these regulations.
Breaks & PTO Compliance: Users can customize break settings, track paid/unpaid breaks, and manage PTO accruals based on local laws.
Document Retention: Timecards are stored indefinitely on paid plans and for three months on the free plan. Applicant data is stored indefinitely to meet Department of Labor requirements.
HR Compliance Tools: Homebase offers certified HR advisors, policy templates, and alerts for labor law changes to help businesses stay compliant.
