The software: is credited with providing a professional reception experience and improving security through controlled visitor flows and traceable check-ins.
Customer support: receives praise for being responsive and skilled, especially in higher-tier plans
Users highlight: the platform’s ease of use and intuitive design, with comments noting that front desk teams find it streamlined and efficient ("simple to use," "fast, simple and secure").
Lack of update notifications: Users have expressed frustration over insufficient communication about system updates and new feature rollouts.
Database synchronization issues: A few reviews mention lapses where the user database doesn’t update automatically, leading to missing host profiles or inaccurate data.
Printer integration challenges: Some users report difficulties printing badges on networked printers, describing it as occasionally unreliable.
