GLPI

An extensive open-source ITSM program called GLPI (Gestionnaire Libre de Parc Informatique) was created to assist businesses in effectively managing their IT support and infrastructure. GLPI, which is created and maintained by Teclib, provides a robust set of tools that integrate Helpdesk, Asset Management, Project Management, CMDB (Configuration Management Database), and more—all on a single, cohesive platform. Around the world, public organisations, private businesses, and IT departments all use it extensively to improve service delivery and streamline IT operations. At its core, GLPI is built to provide full visibility and control over IT assets and services. It allows users to track hardware and software inventory, manage incidents and service requests, monitor changes and problems, and automate workflows. The Helpdesk module is particularly robust, enabling support teams to handle tickets, define SLAs, and maintain a high level of customer satisfaction. Meanwhile, the CMDB functionality links assets to incidents and changes, offering a 360-degree view of the IT environment. This integration ensures that every component of the IT infrastructure is accounted for and managed effectively. Advanced features like user database administration, contract and supplier management, and financial tracking are also supported by GLPI. Organisations can tailor the platform to meet their unique requirements thanks to its extensive plugin ecosystem and modular architecture. GLPI offers enterprises of all sizes flexibility and scalability, whether it is implemented on-site or accessed through the cloud. For businesses looking for a managed solution, the cloud version, called GLPI Network Cloud, is a desirable choice because it offers expert support, frequent updates, backups, and unique plugins.

The fact that GLPI is open-source distinguishes it from its rivals and encourages a thriving user and contributor community that constantly improves the program. With no vendor lock-in or restrictive licensing, GLPI gives businesses total control over their data and processes, in contrast to many proprietary ITSM tools. It is an appealing option for businesses looking for an integrated, affordable, and future-proof solution for IT asset and service management because of its extensive feature set, scalability, and adaptability.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)