GLPI

GLPI is a robust and versatile open-source IT Service Management (ITSM) platform that offers a wide array of features designed to streamline and optimize IT operations. At its core, GLPI provides powerful tools for managing IT assets, including hardware and software inventory, with detailed tracking and lifecycle management. It includes a comprehensive Helpdesk system that allows support teams to handle incidents, service requests, and tasks efficiently, complete with SLA management and ticket escalation. The platform also features a Configuration Management Database (CMDB), enabling organizations to map relationships between assets, users, and services for better visibility and control.