Galooli

The cost structure is centered on monthly billing tied to the number of active "units" being monitored, separating fees for hardware and software/service, with support typically bundled for authorized customers.

1. Hardware vs. Software Fees: Billing clearly separates costs: Hardware (HW) may be a one-time fee or monthly fee, while Software (SW) and Service are charged as recurring monthly fees.
2. Unit-Based Monthly Billing: The primary factor for monthly billing is the number of active "units" (assets) listed in the organization tree within the system; customers pay for all active units.
3. Defined Billing Types: Two main billing models exist: Monthly (MO), which involves a one-time HW fee and monthly SW/Service fees with "No commitment"; and Pay As You Go (LE), which includes mandatory commitment periods and monthly fees for HW, SW, and Service.
4. Conditional Support Inclusion: Technical support and maintenance services are provided only to authorized Galooli partners or customers who are fully commercial with Galooli products and have "No pending debts."
5. Implicit Setup Costs: Setup costs are implied through the initial one-time Hardware fee (for MO plans), the required professional training for installation, and any initial deployment services not covered in the standard monthly service fee.

Galooli provides structured training sessions for different customer roles and a tiered technical support system governed by Service Level Agreement (SLA) procedures for fast issue resolution.

1. Structured Training Curriculum: Multiple training sessions are offered, including High-Level Introduction (1 hr), Sales Training (2 hrs), Installation & Configuration Training (up to 3 hrs), and targeted Hands-on Training (1 hr).
2. SLA-Driven Issue Resolution: Reported errors are classified based on severity, and the support team is committed to addressing them according to defined response and resolution times outlined in their Issue Resolution Policy.
3. Comprehensive Support Tasks: The support team is responsible for tasks such as coordinating problem resolution, verifying reported errors by obtaining additional customer information, and communicating a final fix, workaround, or bug fix.
4. Eligibility Requirements: To be eligible for technical support, the user or organization must be an authorized Galooli partner or customer, experienced in using the hosting software, and have all accounts current with no outstanding debts.
5. Handling of All Request Types: The support system manages three distinct request types: Issues (handled via the formal resolution procedure), Questions (answered as soon as possible), and Feature Requests (forwarded for product management discussion).

Data security is a major priority, utilizing highly secured, compliant infrastructure, and adherence to international standards and regulations like ISO 27001 and GDPR.

1. AWS Cloud Infrastructure: All customer data is stored securely on Amazon Web Services (AWS) servers, leveraging the highest security standards and compliance measures provided by the cloud leader.
2. ISO 27001 Certification: Galooli is an ISO 27001-certified organization, demonstrating a commitment to international standards for managing information security risks.
3. GDPR Compliance: The company is fully committed to and operates in compliance with the General Data Protection Regulation (GDPR), which includes utilizing a Data Processing Addendum (DPA).
4. Data Processing Controls: Galooli implements appropriate technical and organizational measures to protect personal data against unlawful or accidental destruction, loss, alteration, or unauthorized disclosure.
5. User-Level Security Tools: The platform provides users with the ability to set Access and Security Configuration and detailed Permission Management, ensuring strict control over data visibility and application functionality within their organization.

Software updates are managed through scheduled releases, while device firmware is updated frequently via Over-The-Air (OTA) transmissions, with strict limits to maintain system stability.

1. Scheduled Software Releases: Fixes for system issues and errors are often scheduled for resolution and deployment within an upcoming official software release cycle.
2. Daily OTA Firmware Upgrades: The system supports Over-The-Air (OTA) upgrades to update the firmware on telematics units, which allows for regular maintenance and feature deployment.
3. Organizational Upgrade Frequency Limit: To prevent system instability, a total organizational upgrade (an upgrade across all units) is only permitted at intervals of no less than 10 days, regardless of the company's size.
4. Volume-Based Upgrade Limits: The daily volume of OTA upgrades is capped based on organization size: 20 per day for organizations with up to 200 units, and 1,000 per day for organizations with more than 200 units.
5. Proactive System Stability Management: Galooli reserves the right to halt or modify user automations or activities if they are identified as risking system stability, performance, or violating the platform's intended use.

The policy establishes the customer as the owner of their personal data, sets a default data retention period, but grants Galooli ownership of any aggregated, non-personal data derived from system usage.

1. Controller/Processor Model: For personal data (under GDPR), the Customer is designated as the Data Controller (determining data use), and Galooli acts as the Data Processor (processing data on customer's instructions).
2. Ownership of Non-Personal Data: Galooli explicitly reserves ownership of all aggregated and anonymized data ("Non-Personal Data"), retaining the right to use and share it for commercial and non-commercial purposes.
3. Default Data Storage Period: The platform allows customers to store their raw data for a default period of three years, with requests for longer-term access requiring contact with Galooli support.
4. Formal Data Deletion Procedure: A documented Data Deletion Procedure is in place for processing client-initiated data deletion requests, supporting the commitment to data privacy and regulatory compliance.
5. Customer Audit Rights: The customer has the right to request an audit of Galooli's records to demonstrate compliance with the Data Processing Addendum, subject to a 30-day written request, agreement on scope, and conducted at the customer’s cost.

Scaling is straightforward and directly linked to the customer's self-management of active units in the system's organizational tree, with flexible billing models supporting both committed and non-committed expansion.

1. Customer-Controlled Scaling: The customer is responsible for managing scaling by activating or deactivating units, which is done by moving them in or out of the active organization tree in the system.
2. Flexible Monthly Adjustment: Billing is calculated monthly based on the actual number of active units, meaning costs automatically scale up or down based on the client's operational decisions during that month.
3. Scaling Flexibility in MO Plan: The Monthly (MO) billing type has "No commitment," making it the most flexible option for scaling down (or up) with minimal contractual penalty for unused units.
4. Commitment in LE Plan: The Pay As You Go (LE) billing type requires a mandatory "Commitment period," meaning units under this plan are billed for the full period even if they are moved out of the active organization tree (scaled down).
5. Internal Scalability Assurance: The system undergoes internal Scalability Testing to ensure it can efficiently and reliably handle maximum scenarios in terms of the number of sensors and devices without degradation in performance.

Contract terms are dependent on the chosen billing plan, with a clear distinction between flexible, no-commitment options and plans requiring a mandatory term. Access is contingent upon maintaining a current account status.

1. No-Commitment Option: The Monthly (MO) billing type explicitly operates with "No commitment," implying that non-renewal or cancellation is straightforward, aligning with the monthly billing cycle.
2. Mandatory Commitment Period: The Pay As You Go (LE) billing type includes a mandatory "Commitment period," which dictates the minimum duration for which the unit must be billed, regardless of active use.
3. Services Dependent on Account Status: Continued access to support and services requires the customer to be fully commercial with Galooli products and have "No pending debts" to the company.
4. Account Blocking for Non-Payment: If an account falls past due, it will be blocked, and all services suspended until all outstanding invoices, not just the most recent one, have been paid in full.
5. Governance by Terms of Use: Specific legal terms and conditions for contract renewal, non-renewal notices, and detailed cancellation procedures are governed by the primary "Terms of Use" agreement referenced in supplementary documents.

Galooli demonstrates a commitment to high international standards for data protection, security, and quality, ensuring they meet key regulatory requirements necessary for global operations.

1. General Data Protection Regulation (GDPR): The company is committed to and complies with the material requirements of the GDPR, formalized through their Privacy Policy and Data Processing Addendum.
2. ISO 27001 Certification: Galooli is certified under ISO 27001, affirming that its Information Security Management System (ISMS) meets international best practices.
3. EU-US Data Privacy Framework (DPF): The company aligns its data transfer procedures with the EU-US Data Privacy Framework to ensure lawful and secure processing of data crossing international borders.
4. Standard Contractual Clauses (SCC): Data transfer mechanisms are further aligned using Standard Contractual Clauses (SCC) to strengthen commitments to protect customer data in line with EU regulatory requirements.
5. Formal Quality Policy: Galooli maintains a formal Quality Policy, committing to upholding the highest quality standards across all aspects of its operations, products, and business processes.