EZClaim follows a structured and personalized onboarding process designed to get users up and running quickly and efficiently. The implementation typically takes a few days to a couple of weeks, depending on the complexity of the practice and the level of customization required. Here's a step-by-step breakdown:
Meet Your Coach with contact details and a scheduling link.
Address any initial questions or concerns.
Building libraries for procedure codes, payer info, and provider data.
Optional deeper customization support.
Handling front-end rejections.
Patient statement creation.
Exporting and saving grid layouts.
Graduation
Final review with the onboarding coach ensures:
This process ensures a smooth transition and equips users with the tools and knowledge needed to operate EZClaim effectively from day one.
EZClaim offers extensive customization options to align with specific business workflows and operational requirements. Here are key data points that highlight its flexibility:
Payer and physician entries
Rules can be configured to either warn users or block actions based on specific conditions, such as missing authorization numbers or incorrect procedure codes.
Guidance on user roles and permissions
These customization capabilities make EZClaim a versatile solution for diverse healthcare environments, from solo practitioners to multi-location billing firms.
EZClaim offers a transparent pricing structure with no hidden setup or maintenance fees. The monthly subscription starts at $169 for the first user and $119 for each additional user. There are no separate setup fees, as onboarding and training are included in the subscription. However, there are optional add-ons that may incur additional charges:
Support and training during onboarding are included in the base price. However, clearinghouse services (e.g., TriZetto) may have their own fees, which are billed separately.
EZClaim provides a comprehensive onboarding process that includes:
In addition to live coaching, EZClaim offers:
This multi-layered approach ensures users are confident and capable from day one.
EZClaim employs robust security protocols to protect sensitive patient and billing data. Key measures include:
These measures are designed to prevent data breaches, ensure regulatory compliance, and build trust with patients and providers alike.
EZClaim releases frequent software updates, typically every few months, to introduce new features, fix bugs, and enhance security. These updates are documented in detailed release notes available on their website. Recent updates have included improvements to EZClaimPay, integration enhancements, UI modifications, and upgrades to the .NET framework for better performance and security.
Updates are managed automatically for cloud users, with no user action required in most cases. EZClaim ensures that updates are backward-compatible and do not disrupt ongoing operations. Users are notified of new features and fixes, and support is available to assist with any post-update issues.
EZClaim follows a standard data ownership and portability policy that respects client control over their data. Users retain ownership of their data, and EZClaim uses a standard database format, which allows for relatively easy data export and migration. If users can access their current data, a consultant or IT professional can assist in transferring it to or from EZClaim.
Additionally, EZClaim supports data portability through its cloud infrastructure, enabling users to access their data securely from multiple devices. While EZClaim does not publicly detail a formal data portability agreement, its infrastructure and support team facilitate transitions and exports when needed.
EZClaim offers flexible scaling options to accommodate growing or downsizing practices. Users can add or remove licenses based on their needs, with pricing adjusted accordingly. For example, each additional user beyond the first is billed at $119/month, and users can add features like extra company files or storage as needed.
The platform supports multi-company file management, making it ideal for billing firms handling multiple clients. Scaling down is equally straightforward—users can reduce licenses or deactivate features without penalty, as long as they remain within the terms of their subscription agreement.
EZClaim’s Master Services Agreement outlines these terms, ensuring that clients can adjust their usage without long-term lock-ins or complex renegotiations.
EZClaim’s terms for contract renewal and cancellation are governed by its Master Services Agreement (MSA) and Order Forms, which outline the specific terms agreed upon at the time of purchase. While the full legal text is not publicly detailed in search results, here are the key points based on standard SaaS practices and EZClaim’s published policies:
EZClaim is designed to meet key compliance standards required in the U.S. healthcare and financial sectors:
Incident response and corrective action planning.
Secure storage and access controls.
HITECH Act Compliance:
EZClaim aligns with the HITECH Act, which strengthens HIPAA enforcement and mandates breach notifications and increased penalties for non-compliance.
Live Compliance Partnership:
EZClaim partners with Live Compliance to help clients stay current with evolving federal and state regulations, offering tools and assessments to ensure readiness for audits.
These standards ensure that EZClaim users can operate confidently within regulatory frameworks while protecting patient and financial data.
