DigiSME follows a structured onboarding journey, pairing you with dedicated experts to guide through each stage until the system goes live.
Pre-implementation discussion Align goals, scope out processes, modules needed, and set expectations with a dedicated implementation consultant.
Data migration Import your existing HR data into DigiSME’s system. This can involve transferring employee records, attendance logs, payroll history, etc.
Training Users and admins receive product training—often live sessions—to get familiar with features like attendance, payroll, leave, performance, and claims management.
Post-implementation review Evaluate the deployment, address any adjustments, and ensure workflows are aligned with your operations.
Hand-hold support until go-live Continued assistance from the implementation team until you’re up and running smoothly.
Typical Duration: The timeline can vary depending on the complexity of data migration and the number of modules being implemented. Realistically, it can take anywhere from a few weeks to a couple of months, depending on the scope and level of customization required.
Customisation
Yes, DigiSME supports meaningful customization across several HR functions to suit unique business needs.
Workflows and templates: You can create custom leave policies (in line with local labor laws or company guidelines), approval hierarchies, and performance appraisal templates.
Reports and forms: Generate tailored attendance and HR reports. Performance reviews, claims forms, and appraisal workflows are customizable.
Platform flexibility: The software accommodates specific requirements like roster patterns, overtime rules, and attendance rules with a high degree of configurability.
Additional Costs
DigiSME operates on a SaaS model, so costs typically include setup/onboarding plus ongoing support, but detailed pricing isn’t publicly listed.
Setup and implementation: Setup involves account configuration, consultant support, and training. These may be bundled into the subscription or charged separately depending on the package.
Support and maintenance: Support is available in multiple languages with guaranteed timely responses. Assistance is included during and after implementation, ensuring smooth operations.
Ongoing upgrades and enhancements: The software receives regular updates and enhancements as part of the SaaS subscription, without extra hidden charges.
Training
DigiSME ensures that new users and administrators are properly guided through onboarding and product usage. The company provides step-by-step support, ensuring teams can quickly adapt to the platform and maximize its features.
Onboarding assistance – Dedicated consultants help set up accounts, migrate data, and configure workflows tailored to the organization.
Live training sessions – Interactive training is offered to employees and HR administrators to familiarize them with modules such as attendance, payroll, leave, and performance tracking.
Documentation and guides – Access to manuals, tutorials, and process documents is provided to reinforce learning and act as a reference for day-to-day usage.
Multilingual support – Assistance is available in multiple languages, making it easier for diverse teams to communicate with support staff.
Ongoing helpdesk access – A responsive support team is available to answer queries, troubleshoot issues, and provide timely resolutions.
Post-implementation handholding – Users continue to receive guidance until they are confident with the system’s functionality.
Security Measures
Since DigiSME deals with sensitive HR and payroll information, data security is a core part of the platform. The software employs multiple safeguards to ensure confidentiality, integrity, and compliance.
Data encryption – Sensitive information is encrypted during storage and transmission, reducing the risk of unauthorized access.
Secure cloud hosting – The platform is hosted on secure servers with advanced firewalls and monitoring systems.
Access control and user permissions – Organizations can define role-based access, ensuring employees only see information relevant to their position.
Compliance with regulations – The system is designed to align with labor laws and standard data protection practices, keeping HR processes legally compliant.
Audit trails – Activity logs track changes and access, providing transparency and accountability across the system.
Regular backups – Frequent backups ensure data recovery in case of accidental loss or system failure.
Updates
DigiSME follows a proactive update cycle to ensure that clients always benefit from the latest features, bug fixes, and compliance updates without disruptions.
Regular release schedule – Updates are pushed out on a periodic basis, with enhancements to features, security patches, and performance improvements.
Automatic deployment – As a cloud-based platform, updates are rolled out automatically, requiring no manual intervention from the user’s side.
User notification – Clients are informed about upcoming changes, new features, or interface updates, so teams can prepare in advance.
Compliance-driven updates – HR-related updates, such as payroll laws, leave policies, or tax changes, are prioritized to ensure organizations remain compliant.
Continuous improvement – Updates are not limited to bug fixes but also include feature enhancements based on user feedback and evolving industry needs.
Minimal disruption – Updates are managed in a way that causes little to no downtime, ensuring business continuity.
Data Ownership and Portability
DigiSME treats client data as the sole property of the organization using the platform. The system is designed to give businesses full control and ownership of their HR, payroll, and employee information, while ensuring that data can be accessed, exported, or migrated when needed.
Full data ownership – All information stored in the system, including employee records, payroll data, attendance logs, and performance reviews, belongs to the client organization and not to the software provider.
Data portability – Businesses can export their data in usable formats whenever required, allowing migration to another system or for internal use.
Transparency in access – Clients retain full visibility into how their data is stored, accessed, and used, with clear policies around confidentiality.
Right to retrieve data upon termination – In the event of service cancellation, organizations can request a full backup or export of their data before account closure.
Compliance-driven handling – The platform ensures that data management aligns with applicable labor laws and data protection guidelines, safeguarding against misuse.
Secure deletion policies – If a client discontinues the service, DigiSME ensures that any residual data on its servers is securely removed after the client retrieves it.
Scaling Up / Down
DigiSME is built as a scalable, cloud-based HR solution, allowing organizations to adjust their subscription, modules, and user count based on growth or downsizing. This flexibility ensures cost-effectiveness while aligning the platform with business requirements.
Flexible licensing – Subscription models are designed to let companies add or remove employee licenses depending on workforce size.
Modular features – Businesses can activate additional modules (such as performance management, payroll, or claims) as needs evolve, or deactivate those not in use.
Cost adjustment – Pricing scales with the number of employees and active modules, ensuring that clients pay only for what they use.
Smooth transitions – Scaling up is supported by additional onboarding assistance for new modules, while scaling down involves reducing access without disrupting existing data.
Future-ready infrastructure – The software’s cloud architecture ensures it can handle both small teams and larger organizations without performance issues.
Support for organizational changes – Whether a company is expanding into new regions, downsizing, or restructuring, DigiSME adapts with configurable policies and workflows.
The terms & conditions for contract renewal and cancellation
DigiSME generally operates under a subscription-based Software-as-a-Service (SaaS) model, where organizations pay recurring fees to access the platform. Renewal and cancellation terms are designed to give flexibility, while ensuring service continuity for active clients.
Contract renewal – Most subscriptions renew automatically at the end of the agreed term (monthly or annually), unless otherwise specified. Clients are usually notified in advance of upcoming renewals.
Cancellation notice – Clients are expected to provide prior notice (commonly 30 days) before cancellation, allowing sufficient time to process requests and ensure data retrieval.
Early termination – If a client cancels before the end of a billing cycle or contract period, they may remain responsible for payment through the end of that term. Refunds are typically limited.
Data retrieval upon cancellation – Organizations retain the right to request a full export of their HR and payroll data before the account is closed.
Non-renewal flexibility – Clients can opt not to renew at the end of their contract period without additional penalties, provided notice requirements are met.
Support during transition – DigiSME may offer limited support during cancellation to ensure organizations can smoothly migrate their data to another system.
Compliance
DigiSME is designed to align with industry best practices, legal requirements, and security standards to ensure that HR and payroll processes remain safe, transparent, and legally compliant. These standards cover both data protection and labor law adherence.
Data privacy compliance – The software follows general data protection principles to safeguard employee and payroll information, ensuring that sensitive records are secure and handled responsibly.
Labor law alignment – Built-in features support compliance with regional and national employment regulations, including wage laws, leave entitlements, overtime policies, and statutory deductions.
Audit readiness – Detailed reporting and record-keeping features ensure that organizations can meet audit and regulatory requirements without difficulty.
Role-based access control – By enforcing strict access permissions, the platform helps organizations comply with data protection regulations and internal governance standards.
Regular security reviews – Updates and audits are performed to ensure the system remains aligned with evolving compliance frameworks and industry expectations.
Cloud security practices – As a SaaS provider, DigiSME adheres to modern standards for data storage, encryption, and hosting security, ensuring compliance with IT and HR regulatory benchmarks.
