Customer Support: Users generally find Dashlane's customer support to be responsive and helpful, with options for live chat, email support, and an extensive online knowledge base.
Cross-Platform Support: Dashlane supports multiple operating systems and browsers, including Chrome, Firefox, Safari, Edge, and Opera. It also offers mobile apps for iOS and Android, ensuring seamless synchronization across devices.
Security: Dashlane employs strong security measures, including AES-256 encryption, zero-knowledge architecture, and two-factor authentication (2FA). This ensures that user data is well-protected.
Feature-Rich: The software includes a wide array of features such as automatic form filling, a password generator, dark web monitoring, and a VPN for premium users. These features make Dashlane more than just a password manager, offering a full suite of security tools.
Ease of Use: Dashlane's interface is often described as clean, logical, and straightforward, making it easy for users to navigate and manage their passwords across various platforms.
Buggy Mobile App: There have been reports of occasional bugs in the mobile app, particularly related to login issues and 2FA code acceptance. While these issues are not widespread, they can be frustrating for affected users.
Recent Changes: Some long-term users have expressed dissatisfaction with recent changes, such as the shift to a web-first experience and the removal of certain features like the automatic password changer. These changes have led some users to switch to other password managers.
Free Version Limitations: The free version of Dashlane is limited to storing 25 passwords on a single device, which many users find restrictive. This limitation makes it less competitive compared to other free password managers that offer more generous features.
Price: One of the most common criticisms is that Dashlane's premium plans are relatively expensive compared to competitors like LastPass and 1Password. The high cost can be a deterrent for some users, especially given the limitations of the free version.
