Implementing Cin7 Core involves a structured process designed to integrate the system seamlessly into your business operations. This process typically spans several phases, each crucial for ensuring a successful deployment.
Implementation Process Overview:
Initial Discovery and Data Collection:
Gather comprehensive information about your current inventory, sales channels, SKUs, pricing, raw materials, and warehouse locations.
Compile these details into an Inventory Workbook to serve as the foundation for system configuration.
System Configuration and Integration:
Input collected data into Cin7 Core, ensuring accurate representation of your business processes.
Integrate Cin7 Core with existing accounting systems, e-commerce platforms, and other relevant software to establish a unified operational framework.
Training and Testing:
Conduct training sessions for key users to familiarize them with the system's functionalities.
Perform thorough testing to identify and resolve any issues, ensuring the system operates as intended.
Go-Live and Post-Implementation Support:
Transition to the live environment, with Cin7 Core managing real-time operations.
Provide ongoing support and monitoring to address any post-implementation challenges and optimize system performance.
Implementation Timeline:
The entire implementation process typically takes between 30 to 60 days, depending on the complexity of your business operations and the level of customization required.
This timeline includes all phases from initial discovery to post-implementation support, ensuring a comprehensive and smooth transition to Cin7 Core.
Cost Considerations:
Implementation costs can vary based on specific business needs and the scope of the project.
On average, businesses can expect to invest between $4,100 and $8,200 for a complete implementation, which includes system configuration, integration, training, and support services.
By following this structured approach, businesses can effectively integrate Cin7 Core into their operations, leading to improved efficiency, better inventory management, and enhanced overall performance.
Customisation
Cin7 is designed with flexibility in mind, making it adaptable to a wide range of business types, including retail, wholesale, and e-commerce. Its customizable features help businesses tailor the system to their specific needs, improving operational efficiency and streamlining workflows. Customization can occur in various areas of the software, from user interface adjustments to advanced features like integrations and reporting.
Inventory Management: Cin7 allows for extensive customization of inventory settings, such as product categories, barcode scanning, multi-location stock tracking, and order processing. Businesses can configure the software to manage inventory according to their unique operational requirements.
Integrations: Cin7 offers integrations with popular platforms like Shopify, Amazon, QuickBooks, and other third-party applications. Custom integrations can also be developed, enabling businesses to connect Cin7 with their existing tools, such as CRM systems, marketing platforms, or ERP solutions.
Reporting: The software includes a customizable reporting feature that allows businesses to generate reports based on various parameters such as sales, stock levels, and order fulfillment. Businesses can set up automated reports or build customized dashboards to provide insights relevant to their operations.
User Permissions: Cin7 enables businesses to assign roles and permissions to different users, allowing for greater control over system access. Custom user roles ensure that employees only have access to the features and data necessary for their job functions, improving security and efficiency.
Additional Costs
Implementing Cin7 Core involves several costs beyond the standard subscription fees, including setup fees, maintenance, and support charges. These additional expenses are essential to consider for a comprehensive understanding of the total investment required.
Setup Fees:
Cin7 Core offers three pricing plans:
Standard Plan: Starting at $349 USD per month, includes 5 users, 2 eCommerce and app integrations, and supports up to 6,000 sales orders per year.
Pro Plan: Starting at $599 USD per month, includes 10 users, 4 eCommerce and app integrations, and supports up to 24,000 sales orders per year.
Advanced Plan: Starting at $999 USD per month, includes 15 users, 6 eCommerce and app integrations, and supports up to 120,000 sales orders per year.
Additional setup fees may apply for integrating optional add-on features such as Advanced Warehouse Management, Co-Manufacturing and Advanced Manufacturing, Material Requirements Planning (MRP), B2B portal, Point of Sale, Automation, and API access.
Maintenance Costs:
Maintenance costs are typically encompassed within the monthly subscription fees for each plan.
However, if your business requires additional features or higher usage limits beyond those included in your selected plan, extra charges may apply.
Support Charges:
Cin7 Core provides customer support as part of the subscription plans.
For businesses needing advanced support services, such as dedicated account management or priority assistance, additional fees may be incurred.
It's important to note that all prices are exclusive of taxes, and product billing is conducted in USD. To obtain a detailed and customized quote tailored to your specific business needs, it is advisable to contact Cin7 Core directly. This will ensure that all potential costs, including any additional fees for optional features or services, are clearly outlined and understood.
Training
Cin7 offers comprehensive training and support to ensure that new users are able to effectively navigate and utilize the software. The training is designed to help users become familiar with the key features, from inventory management to reporting and integration with third-party platforms. The support services aim to address any challenges that arise during setup and day-to-day use, ensuring a smooth and productive experience.
Onboarding and Initial Setup Assistance: New users typically receive assistance during the initial setup phase. This can include guided setup steps, assistance with integration, and help in customizing the software to meet the specific needs of the business. Support is available to ensure that users feel confident about configuring their inventory, products, and workflows.
Self-Paced Training Resources: Cin7 provides a range of self-paced training materials, including video tutorials, user guides, and knowledge base articles. These resources are designed to help new users learn at their own pace, offering in-depth explanations of the software’s functionalities. The knowledge base is regularly updated with new information to help users stay current with software changes.
Live Webinars and Workshops: For a more interactive learning experience, Cin7 organizes live webinars and workshops where users can attend sessions hosted by experts. These sessions typically cover various aspects of the software, and users can ask questions in real-time, receiving immediate feedback and guidance.
Dedicated Support Channels: Once users are trained, they have access to dedicated support channels, such as email, phone, or chat. Cin7 offers a support team that can assist with troubleshooting, issue resolution, and answering any questions that arise after the initial training. The support team aims to provide timely solutions to ensure minimal disruptions to business operations.
Overall, Cin7’s training and support structure ensures that new users are equipped with the knowledge and resources they need to effectively use the software from the outset.
Security Measures
Cin7 Core prioritizes the security of your data through a comprehensive set of measures designed to protect against unauthorized access, data breaches, and other potential threats. These measures encompass data access control, encryption, regular audits, cloud hosting security, and compliance with data protection regulations.
Data Access Control:
Each user is assigned a unique login; shared logins are not supported.
Support staff do not use your tokens to access your data.
All logins are logged, and user access is limited to defined security groupings.
Two-factor authentication is enforced to mitigate the risk of compromised passwords.
Access via connectors or external interfaces, including APIs, is secured with revocable tokens.
User logins are protected by a robust password policy.
Encryption of Your Data:
Sensitive data is encrypted at rest using Transparent Data Encryption (TDE).
End-to-end encryption is supported for clients who require it.
An independent partner conducts monthly vulnerability scanning.
Continuous refinement and upgrades to security practices are implemented.
Cloud Hosting:
Cin7 is hosted on Microsoft Azure, benefiting from a 99.9% guaranteed availability.
High levels of redundancy and availability are ensured.
Partnerships with Microsoft provide access to top-tier support and engineering resources.
Systems are monitored and managed by certified engineers available 24/7.
GDPR Compliance:
Cin7 acts as a "Processor" under the General Data Protection Regulation (GDPR).
A comprehensive GDPR compliance statement is available for review.
These security measures collectively ensure that your data within Cin7 Core is protected against unauthorized access and potential threats, maintaining the integrity and confidentiality of your business information.
Updates
Cin7 regularly releases updates to improve functionality, enhance security, and fix any bugs or issues that may arise. These updates are managed in a way that minimizes disruption to users and ensures that the software remains up-to-date and secure. Businesses using Cin7 can expect to receive periodic updates that introduce new features or make improvements to existing ones.
Frequency of Updates: Cin7 releases software updates on a regular basis, though the exact frequency may vary depending on the nature of the update. These can range from small patches and bug fixes to major feature releases. Typically, minor updates are rolled out frequently, while larger updates or new features may be introduced quarterly or bi-annually.
Update Notifications: Users are notified in advance when updates are available. This ensures that businesses can plan for any necessary downtime or changes in workflow. Notifications often include details about what the update includes, such as new features or security improvements, so businesses are informed of what to expect.
Automatic Updates: Cin7 typically uses automatic updates to ensure that users are always running the latest version of the software. This minimizes the need for manual intervention and helps ensure that security patches and improvements are implemented as quickly as possible.
Testing Before Release: Before updates are rolled out to all users, Cin7 conducts extensive testing to ensure that the update is stable and free from critical bugs. The company may also run beta programs for major updates, allowing a select group of users to test the new version before it is released to the wider user base.
User Control Over Updates: For businesses that may require more control over when updates are applied, Cin7 often allows users to schedule updates or delay them temporarily. This feature is particularly useful for businesses that need to plan for updates during non-peak hours or during periods of low activity.
Update Support and Documentation: After an update is released, Cin7 provides users with detailed release notes and documentation to help them understand the changes. Support is also available for any issues or questions related to the update, ensuring that businesses can smoothly transition to the new version without operational disruptions.
Cin7’s approach to updates is designed to ensure that the software remains stable, secure, and aligned with evolving business needs, while giving users the tools and support to manage updates effectively.
Data Ownership and Portability
Cin7 Core is committed to ensuring that your data remains under your ownership and is easily portable. The platform's policies are designed to provide you with full control over your data, facilitating seamless transitions and integrations with other systems as needed.
Data Ownership:
Retention of Rights: You retain full ownership of all data you provide to Cin7 Core.
Intellectual Property: All intellectual property rights in your data remain with you.
Access Contingency: Your access to the data is contingent upon the payment of all applicable fees to Cin7 Americas.
Usage Rights: By accepting the terms, you grant Cin7 permission to use, copy, transmit, store, and back up your data solely to ensure your access and use of the services.
Data Portability:
Data Retrieval: You have the right to retrieve and download your data during the 60 days following the termination of your Cin7 Core account, provided all outstanding subscription charges are paid.
Data Deletion: After the 60-day period, all your data will be deleted from Cin7 Core's systems.
Third-Party Sharing: Cin7 Core does not share your data with third parties unless it is necessary for the execution of the agreement, to comply with legal obligations, or to provide you with information on updates, promotions, or events related to products and services offered by Cin7 or its partners.
These policies ensure that you maintain control over your data throughout your engagement with Cin7 Core, with clear provisions for data retrieval and deletion.
Scaling Up / Down
Cin7 offers businesses the flexibility to scale the software’s features and functionality as organizational needs evolve. The platform is designed to accommodate businesses of all sizes, from small startups to large enterprises, and provides the ability to adjust usage based on growth or changes in operational requirements. The terms for scaling up or down are designed to ensure that businesses can easily adapt to new challenges and opportunities without disrupting their workflow.
Scalable Subscription Plans: Cin7 offers different subscription tiers based on the size of the business and the number of features required. As a business grows, it can upgrade to a higher plan that offers additional capabilities, such as more users, integrations, and advanced reporting tools. Conversely, businesses that need to scale down due to changes in their operations can downgrade to a lower tier.
Flexible User Management: Cin7 allows businesses to add or remove users as their team changes. This is beneficial for organizations that experience fluctuating staff levels or need to adjust access permissions based on changes in roles. Businesses can easily modify the number of user licenses without incurring unnecessary costs.
Add-on Features and Integrations: Cin7 supports a range of add-ons and integrations with third-party software to meet expanding business needs. These features can be activated or deactivated as needed, enabling businesses to adjust their operations based on current demands. For example, a business can add new sales channels, payment gateways, or supply chain integrations to enhance its functionality.
Usage-Based Flexibility: Cin7’s pricing model is often flexible and usage-based, meaning businesses can adjust their level of service according to their needs. This can include changes in storage requirements, transaction volume, or specific functionality needs, allowing businesses to only pay for what they use and scale efficiently as they grow or downsize.
Cin7’s scalable features ensure that businesses can adjust their use of the software to accommodate growth, seasonal changes, or organizational shifts without committing to a rigid contract or long-term commitment.
The terms & conditions for contract renewal and cancellation
Cin7 Core offers flexible subscription plans with clear terms and conditions regarding contract renewal and cancellation. Understanding these policies is essential for effective financial planning and ensuring uninterrupted service.
Subscription Plans and Billing:
Free Trial: New users can access a 14-day free trial without providing credit card information. After the trial period, a subscription is required to continue using the service.
Subscription Options: Cin7 Core provides both monthly and annual subscription plans. Annual subscriptions offer a discount equivalent to one month of service.
Plan Customization: Subscribers can add users, external integrations, API access, and extra modules at any time, with charges applied accordingly.
Contract Renewal:
Annual Subscriptions: These do not renew automatically. Subscribers will receive a notification before the annual term expires, prompting them to renew the subscription.
Monthly Subscriptions: These renew automatically each month. Subscribers can manage their subscription details, including cancellations, through their account settings.
Cancellation Policy:
Notice Period: To cancel a subscription, a minimum of 30 days' notice is required before the end of the current billing cycle. This applies to both monthly and annual subscriptions.
Data Access Post-Cancellation: After cancellation, data remains accessible in a read-only format for 6 weeks. This allows subscribers to retrieve necessary information before complete data deletion.
Refund Policy: Cin7 Core maintains a strict no-refund policy on subscriptions. Therefore, no refunds are provided for any remaining prepaid periods upon cancellation.
Payment History and Management:
Access to Invoices: Subscribers can view and download all payment invoices through their account settings. This feature facilitates transparent financial management.
Payment Methods: Subscribers can update their payment methods and manage billing information directly within their account.
By understanding these terms and conditions, subscribers can effectively manage their Cin7 Core subscriptions, ensuring that the service aligns with their business needs and financial planning.
Compliance
Cin7 is committed to meeting a range of compliance standards that ensure the software adheres to industry best practices and legal requirements. These standards help protect data, maintain security, and ensure that businesses using Cin7 are in compliance with relevant regulations. The software meets several compliance frameworks to give businesses confidence in its reliability and safety.
General Data Protection Regulation (GDPR): Cin7 complies with the European Union's GDPR, which governs the collection, storage, and processing of personal data. The software is designed to handle customer and business data in a way that aligns with GDPR’s strict privacy and security requirements, ensuring that businesses can manage data responsibly and transparently.
Payment Card Industry Data Security Standard (PCI DSS): Cin7 meets the PCI DSS requirements for secure handling of payment card information. This ensures that businesses using Cin7 for e-commerce or in-store transactions can process credit card payments securely, maintaining the integrity and confidentiality of customer payment details.
California Consumer Privacy Act (CCPA): Cin7 also aligns with the CCPA, which provides privacy rights for residents of California. This regulation gives consumers more control over how their personal data is collected, used, and shared, and Cin7 ensures that businesses can comply with these provisions when handling customer information.
ISO 27001: Cin7 adheres to the ISO 27001 standard, which focuses on information security management systems. This compliance ensures that Cin7 follows industry-leading practices for securing data and protecting against information security risks, including risks associated with data breaches and unauthorized access.
SOC 2 Type II Compliance: Cin7 meets SOC 2 Type II standards, which evaluate the controls and policies related to security, availability, processing integrity, confidentiality, and privacy. This certification is particularly important for SaaS providers, ensuring that Cin7 maintains rigorous controls over its system to protect user data and ensure service reliability.
Cin7’s commitment to these compliance standards helps businesses using the software adhere to privacy and security regulations, ensuring that data management is handled securely and legally across different regions.
