ACCELQ typical implementation process:
Initial platform setup: Provision ACCELQ’s cloud-based (or on-premise) environment and configure user accounts.
Integration: Connect to CI/CD tools, test management systems, and relevant enterprise applications.
Team onboarding: Provide brief training—most users adapt rapidly due to the visual, no-code modeling and AI-powered guidance.
Test planning: Define business-critical workflows, set quality objectives, and map them visually in the Universe model.
Asset creation: Build modular contexts (application states), actions, and reusable test logic via drag-and-drop.
Scenario development: Combine contexts and actions to create end-to-end business process scenarios in plain English.
Test execution: Run test suites in the cloud or on a local agent, with parallel execution and real-time reporting.
Automation refinement: Leverage self-healing, AI-suggested improvements, and predictive analytics for maintenance.
ACCELQ can be extensively customized to fit specific business needs, supporting a range of advanced and practical configuration options for enterprise testing:
Custom fields: Users can define custom fields at the project level and assign them to actions, contexts, scenarios, and test cases, allowing for tailored tagging, categorization, and business-specific data tracking.
User extensions: ACCELQ’s user extensions feature lets organizations build and add custom commands that extend core platform capabilities—enabling highly specialized automation logic or integrations as required.
Visual modeling: Test processes can be mapped using visual models, which reflect unique multi-system workflows and complex business processes as they actually operate in the organization.
Integration flexibility: ACCELQ offers out-of-the-box integration with leading enterprise systems (Salesforce, SAP, Oracle, Microsoft Dynamics 365, mainframes, custom APIs, and more), allowing for seamless end-to-end automated testing across hybrid and legacy environments without extensive custom scripting.
Scenario planning: Test case generation and scenario design can be dynamically configured based on unique business objectives, risks, and quality priorities—helping teams focus on what matters most to their specific requirements.
Dynamic test configuration: Organizations can create custom test data types, dynamic test suites, and parameterized test execution profiles for handling varied business logic and regression cycles.
Deployment models: ACCELQ supports public cloud, private cloud, hybrid infrastructure, and on-premise deployment, giving enterprises control over compliance, data residency, and internal integration needs.
Governance and security: The platform allows detailed role configuration and workflow management, supporting business-specific approval cycles, user privileges, and traceability.
CI/CD and DevOps: Customized pipeline integrations and automated triggers can be set up to align with proprietary release management, DevOps, and agile practices within each company.
ACCELQ offers a broad mix of training and support options to help new users ramp up quickly:
Onboarding and implementation assistance: For new customers, ACCELQ typically provides guided onboarding sessions to help set up projects, connect CI/CD tools, and establish initial automation patterns tailored to the team’s stack and processes.
ACCELQ Academy and self-paced courses: Users get access to structured e-learning content, including beginner-to-advanced courses on concepts like contexts, actions, scenarios, data management, and CI/CD integration, often accompanied by hands-on labs and quizzes.
Product documentation and how‑to guides: The platform is supported by detailed online documentation, step‑by‑step guides, and best‑practice playbooks that cover configuration, modeling, test design, execution, and troubleshooting.
Webinars, workshops, and demos: ACCELQ regularly runs live webinars, product demos, and topic‑focused workshops (for example, Salesforce testing, ServiceNow, Dynamics 365, or API automation), which new users can join to see real-world implementations.
Customer success and technical support: Paying customers typically receive access to a support portal, ticketing/email support, and, at higher tiers, a dedicated customer success manager to help with adoption, architecture decisions, and optimization.
ACCELQ implements several measures and practices to help protect customer data and manage security risk.
ACCELQ states that it uses industry‑standard technical and organizational measures to secure the information it stores, while acknowledging that no Internet‑connected system can be completely impenetrable.
The platform uses information about accounts and service usage to verify user activity, detect, prevent, and respond to potential or actual security incidents, and monitor for malicious, deceptive, fraudulent, or illegal activity.
ACCELQ also uses collected information to protect its legitimate business interests and legal rights, including supporting compliance, regulatory, and audit functions when required.
For customers using on‑premise deployments, ACCELQ explicitly assigns responsibility for securing storage and access to the customer’s environment, strongly recommending SSL configuration to protect data in transit and restricting access to databases and other storage points.
ACCELQ releases product updates on a regular, incremental basis, with major versions (such as 7.0, 6.2, and 6.1) and smaller enhancements documented in detailed release notes on its support site. These notes cover new features, improvements, and fixes for both the core platform and components like the ACCELQ Local Agent, indicating an ongoing cadence rather than infrequent, big‑bang upgrades.
For cloud‑hosted deployments, ACCELQ manages updates centrally on its own infrastructure or on a dedicated cloud environment it hosts for the customer, so new capabilities are rolled out with minimal effort on the client side. Customers are informed of changes through release documentation and can validate impacts using the published “What’s new” summaries tied to each version.
ACCELQ’s policy on data ownership and portability prioritizes customer control, regulatory compliance, and secure access to test assets.
Data Ownership: ACCELQ’s Terms and Conditions clarify that customers retain rights and ownership over their own Service Data, except for limited cases defined by law or support scenarios. Safeguards are in place to prevent unauthorized access, modification, or disclosure, except as necessary to provide the service or comply with regulations.
Data Portability: Customers can export automation scenarios, test cases, and related data directly from ACCELQ in widely used formats like Excel or CSV, enabling transition to other platforms or integration with enterprise workflows without any proprietary lock-in. If your principal location is in the EEA or under GDPR-like frameworks, data can be transmitted securely, and ACCELQ has policies to ensure transfers only occur with adequate protection or explicit customer authorization.
ACCELQ provides flexible subscription terms supporting organizational scaling, allowing customers to modify their plans and user counts as needs evolve. If an organization decides to scale up—such as adding features, increasing usage, or onboarding more users—any incremental subscription charges for these upgrades are prorated for the remainder of the current term and become due immediately. In subsequent renewal cycles, ongoing charges reflect the new plan or user count.
If scaling down, organizations can downgrade their plan; however, downgrades take effect at the next renewal and may result in the loss of content, features, or capacity that was previously available. ACCELQ does not provide refunds or credits when customers downgrade or reduce their usage within an existing paid period. Accounts can also be canceled at any time, staying active through the end of their current subscription period—no additional renewals are billed after cancellation. This pay-as-you-go, cloud-subscription model ensures that ACCELQ can readily accommodate rapid team growth or contraction without penalizing customers or introducing hidden costs.
ACCELQ’s terms and conditions for contract renewal and cancellation are designed to give organizations clear control and predictability over their subscriptions:
Automatic Renewal: ACCELQ subscriptions generally renew automatically at the end of each subscription term unless the customer provides notice of non-renewal before the renewal date. The length of the renewal period will be the same as the original subscription unless otherwise specified.
Cancellation Notice: To avoid automatic renewal, customers must submit a non-renewal or cancellation notice before the end of their current subscription period. This can typically be done through the account management interface or by contacting ACCELQ support.
Refund Policy: ACCELQ does not typically issue refunds or credits for canceled subscriptions or downgrades within an active subscription term. The service remains available through the remainder of the paid billing period, but charges already paid are non-refundable.
Changing Subscription Plans: Customers can usually upgrade their subscription immediately, with prorated fees added for the current period. If customers choose to downgrade or reduce capacity, new terms and reduced access take effect at the next renewal—no refunds or proration are offered for downgrades.
Termination for Cause: Either party can terminate the subscription early for cause, such as material breach by the other party, which may also include nonpayment or violation of other contractual obligations. ACCELQ may suspend or terminate access if the terms are violated.
Data Retention and Access after Cancellation: After the contract period ends or is terminated, customers are generally advised to export their data, as ACCELQ may delete customer content following a defined post-cancellation data retention period.
Amendments and Modifications: ACCELQ reserves the right to update or amend its terms, with notice provided to customers. Material changes are typically communicated in advance, allowing organizations to assess or address any contractual implications.
ACCELQ software meets multiple key compliance standards that are vital for enterprise customers:
SOC 2 Certification: ACCELQ is SOC 2 certified, providing proof of rigorous controls around data security, integrity, and privacy. SOC 2 compliance involves regular audits of security practices, including encryption, access management, incident response, and continuous monitoring.
GDPR Compliance: ACCELQ enables customers in the EU and elsewhere to meet requirements under the General Data Protection Regulation (GDPR), offering features and contractual safeguards for cross-border data transfer, privacy, and data subject rights.
CCPA: ACCELQ meets expectations for the California Consumer Privacy Act and other regional data privacy frameworks, enhancing protections for customers in the United States.
Accessibility: ACCELQ includes automated compliance testing for digital accessibility standards such as WCAG and Section 508, supporting regulated industries and government clients.
