24Cevent is a small, founder‑led Chilean SaaS company focused on real‑time IT incident alerting and operations‑center automation, with a per‑seat subscription model and a feature set aimed at NOC/SRE/IT Ops teams that need multi‑channel notifications and SLA‑oriented monitoring.
24Cevent provides a cloud incident‑management and automatic notification platform that centralizes alarms from monitoring tools and sends real‑time alerts via channels such as phone, WhatsApp, email, Microsoft Teams, Slack, and others. The product targets IT operations centers and technology‑critical organizations that need to reduce MTTA/MTTR, track SLAs, and keep services available through automated escalation and communication workflows.
24Cevent offers a single primary SaaS product focused on IT incident management and automated notifications, with capabilities that include:
Multi‑channel real‑time alerts: phone calls, WhatsApp, email, Teams, Slack and other messaging tools.
Centralised alarm manager: integrates with monitoring platforms (e.g., Dynatrace, Nagios, CheckMK, AWS CloudWatch, Google Cloud monitoring) via API/webhooks to aggregate and classify events.
Incident workflows and escalation: rules to route alerts to on‑call staff, escalate if not acknowledged, and support on‑call scheduling.
SLA and reliability metrics: automatic SLA compliance tracking, uptime calculation, and measurement of common incident metrics such as MTTA and MTTR.
Dashboards and reporting: data visualisation, status tracking, real‑time and historical reporting, and audit trails for incident history.
24Cevent’s public messaging and LinkedIn positioning emphasize:
“Keep IT running” and 24x7 availability as core value propositions, reflecting a culture focused on reliability and operational continuity.
Automation, observability, and data centralization as key themes—integrating monitoring, measuring SLAs, and reducing manual work for IT teams.
24Cevent serves startups, small businesses, and mid‑market organizations, particularly those with business‑critical infrastructure needing continuous monitoring. Review sites (Capterra / SoftwareAdvice / regional variants) show a modest but consistently positive review base with high satisfaction scores (around the mid‑4s out of 5), citing ease of integration with existing monitoring (e.g., CheckMK), multi‑channel notifications, and responsive support. The company does not appear to operate a large public community forum; instead, engagement happens through direct support, testimonials, and presence on marketplaces and LinkedIn.
