24Cevent

24Cevent is a cloud-based incident management and automatic notification platform that centralises alarms from monitoring tools and delivers real-time alerts to IT teams across multiple channels, including phone calls, email, WhatsApp, Slack, Microsoft Teams and others. Its core features include multi-channel communication, configurable alerts and escalations, on-call scheduling, and workflow automation that decides who to notify, when, and how, based on factors such as time, service affected, and incident severity. The platform offers incident and ticket management, status tracking, SLA management, and metrics such as uptime, MTTA and MTTR, supported by an activity dashboard, real-time reporting, and data visualisation to give operations teams visibility into their environment and performance. 24Cevent also supports customizable templates, fields and notification content, maintenance scheduling, event logs, and a self-service portal, while its open API and extensive third-party integrations allow connection with monitoring tools (e.g., Dynatrace, Nagios, Zabbix, PRTG, Checkmk), cloud platforms (AWS, Azure, Google Cloud) and ITSM tools (Zendesk, Freshdesk, Halo ITSM) so that any system generating alarms can feed into a single, automated communication and incident-handling layer.