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Table of Contents

• What is Workforce Management Software?
• The benefits of Workforce Management Software
• Typical features of Workforce Management Software
• The cost of Workforce Management Software
• Considerations when purchasing Workforce Management Software
• Relevant Workforce Management Software trends

What is Workforce Management Software?

Workforce Management Software helps companies plan, track, and manage employee operations such as scheduling and tracking time and attendance. Workforce management solutions help organizations optimize scheduling, reduce labor costs, and increase employee engagement, all while ensuring compliance with applicable labor laws.

The benefits of Workforce Management Software

Workforce management software offers the following benefits for companies of all sizes and industries:

• Streamline operations: Workforce management solutions provide a single platform to track operational data and automate manual processes, reducing time spent inputting data and lowering the chance of human error. This helps businesses optimize employee productivity, streamline scheduling, and maintain defined service-level objectives.
• Regulate scheduling and attendance tracking: Automated workforce scheduling eliminates the risk of understaffing or overstaffing, both of which negatively impact workplace productivity and labor costs. Compliance tracking features help companies identify regulatory issues such as unnecessary overtime, while shift swapping functionality makes it easy to manage unexpected schedule changes.
• Improve employee satisfaction: Flexible scheduling empowers employees to revise, limit, or increase their availability for work-life balance . Employees can review and edit their schedules, confirm or swap shifts, request time off, and clock in and out in a single system.

Typical features of Workforce Management Software

Here are some of the most common features found in workforce management software:

• Employee database: Store employee contact information, pay scale, hire date, and job status in an electronic employee database that keeps everything organized, consistent, and standard across all records.
• Employee scheduling: Assign shifts based on predicted workloads and resources needed to complete tasks. Use automatic scheduling to handle changing workloads and create schedules based on business needs, employee availability, and required qualifications.
• Labor forecasting: Predict future labor requirements based on past and present data, trends, and organization goals.
• Time and attendance management: Track and manage employee work hours to improve payroll accuracy and identify circumstances that lead to understaffing or overstaffing.
• Reporting/analytics: Create and share comprehensive data visualizations to identify areas for improvement, cost-saving measures, and other key insights that improve workforce management practices.
• Compliance tracking: Monitor business operations to ensure compliance with employment laws and industry regulations. Track important information such as training provisions, union agreements, necessary certifications, labor standards, missed breaks, and family or sick leave requirements.

The cost of Workforce Management Software

Most products in the market are priced on a per user, per month basis. Pricing can be divided into three pricing tiers based on the starting prices:

Price ranges*:

• $2 - $12
• $12 - $64
• $64+

*The pricing included is for the entry-level/lowest priced offering found on vendor websites on October 12, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products.

Considerations when purchasing Workforce Management Software

• Integration needs: Workforce management systems offer many useful features but aren't all-inclusive solutions. Before purchasing workforce management software, determine both your integration needs and specific product capabilities to ensure seamless communication between your new workforce management platform and existing software applications.
• Look for multi-platform support: Companies can save resources by allowing employees to use their personal laptops or smartphones to access the system, rather than providing company devices.

Relevant Workforce Management Software trends

• Workforce scheduling uses artificial intelligence (AI) to address shift work challenges. Shift-based workforces tend to operate in high-volume, high-demand environments (think healthcare, retail, manufacturing, other service providers). Adopting AI-based workforce scheduling allows businesses to build shift structures using data-driven metrics. AI tools can also estimate work volumes and monitor performance metrics to help managers schedule the right employees for service objectives.
• Mobile compatibility can boost employee productivity. Workforce management systems with mobile access gives employees and managers the resources they need the moment they need them. Employees can view their schedules, request time off, swap shifts, and clock in and out from their personal devices. Managers and administrators can track and manage scheduling and other important processes from their smartphones, tablets, or desktops.