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Table of Contents

• What is Auto Dialer Software?
• The benefits of Auto Dialer Software
• Typical features of Auto Dialer Software
• The cost of Auto Dialer Software
• Considerations when purchasing Auto Dialer Software
• Relevant Auto Dialer Software trends

What is Auto Dialer Software?

Auto dialer software automates phone dialing for call centers and sales teams. Once the call is answered, auto dialer software will either play a pre-recorded message or connect the call to a live person.

The benefits of Auto Dialer Software

• Time optimization: Auto dialing software is a great time optimization tool. You can use an auto dialing solution to leave a voice broadcast, robo-call, or send messages for things such as appointment reminders—all things that can save your staff time and resources. Most auto dialer software also gives users the option to use IVR (interactive voice response) to automate a menu of options for the caller.
• Prioritize customer satisfaction: Auto dialing software also automates the distribution of connected calls to call center representatives, ensuring that your business is efficiently communicating with as many clients as possible while minimizing wait times.

Typical features of Auto Dialer Software

• Automatic call distribution (ACD): Distribute or route calls across call center employees.
• Call disposition: Track and report on call outcomes.
• Call recording: Record the audio of phone conversations for quality assurance purposes.
• Call scheduling: Schedule date and time for callbacks/follow-up calls or reminders.
• Data import/export: Import and export information and reports to and from the program.
• Reporting and analytics: View and track pertinent metrics.

The cost of Auto Dialer Software

Most products in the market are priced on a monthly basis. Pricing can be divided into three pricing tiers based on their starting price:

Price ranges*:

• $7 - $14
• $14 - $64
• $64+

*The pricing included is for the entry-level/lowest priced offering found on vendor websites on June 19, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products.

Considerations when purchasing Auto Dialer Software

• Check out free trials: Many auto dialer software vendors offer free trials of their product, giving businesses an opportunity to test out the usability and core functionality of a product before spending money.
• Know what you need from your software: Identify what core functionalities your team will need before you begin shopping. For example, do you have a 10+ person call center that needs to be automated? Or are you a single-location medical office looking for the functionality to pre-schedule automated appointment reminders?

Relevant Auto Dialer Software trends

• AI integrations are becoming more and more common: Artificial intelligence (AI) brings the consistency that customers crave. Today, when a customer calls, AI-based systems aggregate key caller information, making it available to the agent in real time. This way, call center agents can handle the customer’s issues faster, accurately, and more efficiently.
• Customers expect cloud-based integrations: Cloud-based platforms enable remote agents to interact with consumers in the same way they would in location-based centers. This enables businesses to cut the number of in-house agents and reduce overhead. Instead, businesses are empowered to hire the best talent, regardless of their location in the world. Most importantly, cloud-based call centers give brands the flexibility and agility to serve more customers.