User-Friendly Interface: Many users praise WildApricot for its intuitive and easy-to-navigate interface, making it accessible even for those without technical backgrounds.
Comprehensive All-in-One Solution: Organizations appreciate having membership management, event registration, website building, and payment processing in a single platform.
Automation of Administrative Tasks: Automated renewals, invoicing, and event reminders save significant time and reduce manual work for administrators.
Robust Event Management: The event registration and management features are considered strong, with options for online sign-ups, payments, and attendee tracking.
Customizable Website Templates: Users value the ability to customize website themes, layouts, and content to match their branding and organizational needs.
Good Value for Money: Especially for small and medium-sized organizations, WildApricot is seen as cost-effective given the range of features included in the subscription.
Platform Stability and Reliability: The software is generally reliable, with few reports of major outages or technical issues.
Responsive Customer Support: Many users find the support team helpful, with accessible tutorials, webinars, and a knowledge base for self-help.
Mobile App Convenience: The availability of mobile apps for both administrators and members is seen as a major convenience, supporting on-the-go management and engagement.
Secure Payment Processing: Users report confidence in the platform’s secure handling of online payments and sensitive financial data.
Intuitive Member Database: The member management tools, including self-service portals and directories, are considered easy to use and effective.
Role-Based Administration: The ability to assign multiple administrators with different roles and permissions is appreciated by organizations with distributed teams.
Regular Updates: Users note that the platform receives regular updates and improvements, which help maintain usability and add new features over time.
Customer Support Delays: Some users report slow or unresponsive customer support, particularly after the company’s acquisition, leading to frustration during urgent issues.
Lack of Major New Features: There is a perception among some users that the pace of innovation has slowed, with few significant new features introduced in recent years.
Price Increases: Several nonprofit organizations express concern over rising subscription costs, which can strain limited budgets.
Limited Reporting and Analytics: The reporting tools are often described as basic or unintuitive, lacking the depth and flexibility needed for advanced analysis.
Email and Newsletter Limitations: The built-in email marketing tools are considered clunky, with limited design options and features compared to dedicated email platforms.
Website Builder Constraints: Some users find the website builder and templates restrictive or outdated, making it difficult to achieve highly customized designs.
Integration Challenges: Integrating WildApricot with external websites or third-party widgets can be problematic, with limited support for seamless connections.
Learning Curve: While many find the system easy to use, others report a steep learning curve, especially for more advanced features or complex organizational needs.
No Live Phone Support: The absence of live phone support is a drawback for users who prefer immediate, real-time assistance over email or chat.
Duplicate Member Issues: Some organizations struggle with duplicate member records and find the available tools for managing duplicates insufficient.
Payment System Changes: Forced changes to payment processors have caused disruptions for some users, requiring adjustments to established workflows.
