Watchwire
بواسطة Tango
Watchwire typical implementation process:
Initial Consultation and Scoping: WatchWire’s team works with the client to understand organizational goals, portfolio scope, reporting frameworks, and specific sustainability objectives.
Data Integration Setup: Technical experts set up integrations with relevant utility providers, meters, ENERGY STAR, LEED Arc, GRESB, CDP, and internal business systems; data connections and permissions are validated.
Data Acquisition and Historical Import: The platform automates ongoing utility invoice acquisition and imports historical utility, sustainability, and interval/meter data to ensure continuity and robust baseline analytics.
Platform Configuration: Dashboards, roles, workflows, audit alerts, and reporting templates are customized to match client use cases, including carbon tracking, budget models, custom KPIs, and M&V criteria.
Training and User Enablement: Onboarding sessions are conducted for sustainability teams, engineers, and management, focused on data review, reporting, and best practices.
Data Validation and Audit: WatchWire’s AI tools validate the quality and accuracy of acquired data, flagging anomalies and ensuring robust ESG compliance before go-live.
WatchWire offers substantial customization options to fit specific business needs, especially for enterprises managing sustainability and energy goals across diverse assets and teams.
The platform supports integration and automated data collection from multiple sources, including utility invoices, ENERGY STAR Portfolio Manager, LEED Arc, GRESB, CDP, and other ESG reporting platforms, allowing businesses to define what data is acquired and how it is tracked.
WatchWire provides customizable audit features that continuously monitor ESG data for anomalies and notify users of discrepancies, ensuring tailored oversight and quality assurance according to specific reporting or compliance needs.
Users can generate budgets for electric, steam, natural gas, and water utilities using historical invoice data combined with independent variables such as weather, occupancy, and more, which means businesses can set relevant parameters specific to their operations or properties.
The platform enables the tracking and reporting of renewable investments, energy conservation measures, and efficiency projects. Each project can be customized and measured for its ROI, adjusted to reflect the metrics and outcomes the business prioritizes.
Real-time and interval data are analyzed alongside utility data, with customizable visualizations allowing users to define what inefficiencies to monitor and what opportunities to highlight based on business strategy.
WatchWire consolidates all onsite renewable production data (solar, fuel cell, battery, etc.) across multiple sites and vendors, supporting tailored reporting against guaranteed or warrantied production, which is vital for organizations with complex, multi-site portfolios.
Reporting capabilities are highly robust, allowing businesses to configure reports based on internal needs, including regulatory requirements, GRESB, CDP, or custom dashboards. These reports can be private-labeled for customer-facing implementations.
API access is available, so organizations can build custom integrations with their existing systems, or automate workflows based on WatchWire’s processed data.
The platform offers private-label solutions, enabling deep customization and branding for organizations wishing to deliver sustainability and energy management as part of their own packaged offerings.
Customer testimonials highlight WatchWire’s flexibility compared to internal development efforts, stating it is “superior... and way more affordable,” and that “switching was an easy decision,” pointing to positive experiences in adapting the platform to business-specific contexts.
WatchWire offers robust training and support options for new users, focused on onboarding, usability, and ongoing client assistance.
WatchWire’s platform is designed to be highly intuitive and well-organized, reducing the learning curve for new users while still providing advanced functionality and in-depth features for experienced users.
The company provides onboarding support to help new users quickly adapt to the system and understand key workflows, including how to integrate utility data, configure reporting, and leverage multiple sustainability tracking features.
Educational resources and direct consulting are offered, with the support team available to address questions not only about standard usage but also about areas outside the platform’s core scope, ensuring broader business fit for clients.
Live demonstrations are available upon request, allowing prospective and new customers to see the platform in action and receive guided walk-throughs of use cases relevant to their industry or organization.
WatchWire emphasizes its customer service quality, citing “the best customer service I’ve ever received,” according to client testimonials.
Support is ongoing and includes proactive outreach—users are encouraged to reach out with any questions, and the team is described as highly responsive and consultative in nature.
Regulatory and energy market updates are shared through a regular newsletter, keeping users informed about changes that could impact their energy and sustainability reporting practices.
WatchWire employs multiple security measures and follows industry standards to ensure the protection of user data across its energy and sustainability management platform.
WatchWire uses robust security controls and adheres to confidentiality protocols to safeguard all customer data stored or transmitted through its services.
Customer data remains the property of the client and is only used by WatchWire for service provision, with access tightly controlled and restricted to authorized employees and contractors bound by confidentiality agreements.
The platform complies with recognized industry standards and best practices for data protection, and customers are encouraged to maintain secure passwords and promptly report any unauthorized access.
Secure data handling is enforced throughout the lifecycle of customer energy and sustainability data, including integration with third-party services, real-time and historical data acquisition, and utility data collection (requiring secure e-billing and credential sharing protocols).
All data transmitted or accessed is protected by commercially reasonable efforts and regular audits, including the use of encrypted connections and authentication procedures to minimize risks of unauthorized access.
The WatchWire platform regularly monitors for anomalies or unauthorized activity, providing alerts for any irregularities in account activity or data access.
Compliance measures include contractual provisions for the handling, use, and return or destruction of customer data after service termination or upon request.
WatchWire releases updates as part of a managed, ongoing enhancement process, aiming to deliver new features, bug fixes, and performance improvements without disrupting users' workflow.
WatchWire’s update schedule is not fixed to a specific cadence, such as weekly or monthly releases; instead, updates are deployed as new features become available or as enhancements are required to maintain and improve the platform’s value.
Rapid issue resolution is a notable practice, with minor bugs and integration challenges typically addressed quickly to ensure the platform remains reliable and user-friendly.
The platform continues to support all existing products during ongoing development and enhancements, ensuring that customers experience minimal disruption during updates.
WatchWire is moving towards a unified release timing and schedule as part of its integration with Tango, suggesting an evolving process designed to further streamline progressive rollouts.
Any new releases and updates are subject to evaluation for timing and process optimisation, with ongoing customer communication to ensure transparency and readiness for change.
Feature additions, improvement releases, and security patches are rolled out in a way that avoids downtime and provides immediate benefit to users, with responsive technical support available to address any emerging challenges during updates.
The user experience remains consistent, with platform features and reporting functionality easy to use—even after updates—with any changes promptly addressed and resolved if issues arise.
WatchWire’s policy is that customers retain exclusive ownership of all data they upload or generate within the platform, and the company enables straightforward data portability to meet enterprise continuity and compliance needs.
All energy, utility, and sustainability data provided to the WatchWire platform remains the property of the customer at all times.
WatchWire uses customer data strictly to provide its contracted services—never for unauthorized purposes—and access is restricted within legal and contractual boundaries.
Customers are responsible for safeguarding their login credentials; WatchWire supports this by providing a secure environment and protocols for managing data access.
Customers can export their full datasets at any time during the contract period using built-in platform tools, allowing seamless reporting, auditing, and migration without vendor lock-in.
After contract termination, customers have a 60-day window to export their data before WatchWire permanently deletes it from its systems, ensuring compliance with data retention and privacy requirements.
WatchWire’s contract renewal and cancellation terms are based on SaaS industry conventions and include multi-year renewal cycles, explicit breach and termination conditions, customer data export rights, and obligations for final settlement.
WatchWire agreements often include automatic renewal options, typically allowing for up to five one-year renewal periods after the initial contract term, unless either party provides notice of non-renewal within a specified timeframe.
Upon each renewal period, contract terms may remain the same or be renegotiated based on usage, pricing, or new requirements, depending on customer/provider agreement. Review and renegotiation windows are commonly scheduled ahead of renewal dates.
Customers are encouraged to track renewal dates and proactively initiate renegotiations if needed; failure to provide notice by the required deadline generally results in automatic renewal for the next period.
Either party can terminate the agreement for material breach if the breach is not cured within a 30-day written notice/cure period.
The customer may request contract termination at any time according to the procedures outlined in their agreement, but prepaid fees are typically non-refundable absent material breach by WatchWire.
Upon termination, the customer remains responsible for any unpaid amounts and must destroy or return all WatchWire property (IP, software, confidential material).
WatchWire may suspend or terminate access for non-payment (if the customer is more than 30 days late), or immediately if use of the service violates the law.
WatchWire complies with several leading sustainability, ESG, and energy regulatory standards, making it suitable for organizations needing to meet rigorous reporting and audit requirements.
WatchWire is designed to support compliance with the Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), Task Force on Climate-related Financial Disclosures (TCFD), and the Greenhouse Gas (GHG) Protocol.
The platform directly integrates with ENERGY STAR Portfolio Manager, LEED Arc, GRESB (Global Real Estate Sustainability Benchmark), and CDP, automating the reporting needed for both voluntary and mandatory ESG frameworks.
WatchWire provides robust emissions tracking—including Scope 1, 2, and 3 GHG calculations—to comply with regulatory mandates and science-based targets as required by many jurisdictions and investor standards.
The system is equipped to handle local and international building performance standards and benchmarking ordinances, such as New York’s LL97 (Local Law 97) for carbon emissions, with built-in monitoring, reporting, and portfolio-level benchmarking features.
Achieves compliance with established methodologies, including International Performance Measurement and Verification Protocol (IPMVP) and ASHRAE Guideline 14-2014 for energy conservation project verification.
WatchWire supports audit-grade reporting and undergoes periodic third-party audits for regulatory compliance assurance; many client organizations leverage third-party assurance for their ESG reports as well.
