Name: Viloud
Brand: Viloud
SKU: 68f73a45c3e3c64791d0df58
Rating: 4.5 (362 reviews)

Question 1

Implementation Process

Accepted Answer

Sign up and free trial : Begin with a 14-day free trial—no credit card required. Channel creation : Users can quickly create linear or on-demand channels using Viloud’s drag-and-drop interface. Content upload : Upload videos or link to external sources (e.g., YouTube, Vimeo). Schedule programming : Use the built-in scheduler to organize content into a linear stream. Embed player : Copy and paste the embed code to integrate the player into your website or app. Go live : Channels can be launched immediately after setup. Typical timeline : Most users can implement Viloud within a few hours to a couple of days , depending on content volume and customization needs.

Question 2

Customisation

Accepted Answer

Player customization : Modify colors, logos, and controls to match your brand. Branded website : Create a branded channel page hosted by Viloud. Embed restrictions : Control where your player can be embedded (Business plan and above). Live streaming : Add live broadcasts to your channel (Business and Premium plans). FAST channel support : Premium users can create FAST channels with M3U8 output for third-party distribution. API access : advanced users may inquire about integrations or automation options.

Question 3

Additional Costs

Accepted Answer

Storage overages : Each plan includes a set number of stored minutes; exceeding this incurs extra charges. Streaming overages : Additional fees apply if monthly streaming minutes are exceeded. No setup fees : Viloud does not charge separate setup fees. No maintenance fees : Ongoing platform maintenance is included in the subscription.

Question 4

Training

Accepted Answer

14-day free trial : Allows users to explore all features without commitment. Help Center : Offers detailed articles and guides on channel setup, scheduling, embedding, and more. Email support : Available for troubleshooting and account-related questions. No formal training programs : Viloud does not currently offer live training sessions or onboarding calls. Intuitive interface : Designed for ease of use, minimizing the need for extensive training. Responsive UI : Works across devices, making it easy to learn and manage on desktop or mobile.

Question 5

Security Measures

Accepted Answer

HTTPS encryption : All data transmitted between users and Viloud servers is encrypted. Cloud-based hosting : Ensures scalability and redundancy, typically with secure providers. Access control : Users manage their own content and embed permissions.

Question 6

Updates

Accepted Answer

No fixed release schedule : Updates are rolled out as needed to improve performance or add features. Silent deployment : Most updates are backend improvements and do not require user action. Feature announcements : Major updates may be shared via blog posts or email newsletters. User feedback loop : Feature requests and bug reports help guide future updates.

Question 7

Data Ownership and Portability

Accepted Answer

User retains ownership of all uploaded and linked content, including videos and channel configurations. No vendor lock-in : Channels and content can be deleted or exported at any time. Embed flexibility : Users can embed Viloud players on any site they control. No proprietary formats : Content is stored in standard formats, making migration easier. No public restrictions on data access or export, but API access is not explicitly advertised.

Question 8

Scaling Up / Down

Accepted Answer

Plan upgrades : Users can switch to higher-tier plans (Pro → Business → Premium) instantly via dashboard. Plan downgrades : Allowed at the end of the billing cycle; users must manually adjust their subscription. Usage-based limits : Each plan includes specific storage and streaming minutes; exceeding these may require upgrading or No penalties for scaling down, but features may be lost (e.g., FAST channel support, live streaming).

Question 9

The terms & conditions for contract renewal and cancellation

Accepted Answer

Monthly and annual billing : Users choose between flexible monthly or discounted annual subscriptions. Auto-renewal : Subscriptions renew automatically unless canceled before the renewal date. Cancellation : Can be done anytime via account settings; access continues until the end of the billing period. No refund policy : Unused time after cancellation is not refunded. No setup or cancellation fees : Users are not charged for starting or ending service.

Question 10

Compliance

Accepted Answer

No public listing of compliance certifications (e.g., GDPR, SOC 2, HIPAA). HTTPS encryption : Ensures secure data transmission. Cloud-based infrastructure : Hosted with reputable providers, likely with standard security protocols. User-controlled access : Embed restrictions and content visibility are managed by the user.

Viloud

طالب بملفك الشخصي

البدائل

الفئات المرتبطة

Sign up and free trial: Begin with a 14-day free trial—no credit card required.

Channel creation: Users can quickly create linear or on-demand channels using Viloud’s drag-and-drop interface.

Content upload: Upload videos or link to external sources (e.g., YouTube, Vimeo).

Schedule programming: Use the built-in scheduler to organize content into a linear stream.

Embed player: Copy and paste the embed code to integrate the player into your website or app.

Go live: Channels can be launched immediately after setup.

Typical timeline: Most users can implement Viloud within a few hours to a couple of days, depending on content volume and customization needs.

Player customization: Modify colors, logos, and controls to match your brand.

Branded website: Create a branded channel page hosted by Viloud.

Embed restrictions: Control where your player can be embedded (Business plan and above).

Live streaming: Add live broadcasts to your channel (Business and Premium plans).

FAST channel support: Premium users can create FAST channels with M3U8 output for third-party distribution.

API access: advanced users may inquire about integrations or automation options.

Storage overages: Each plan includes a set number of stored minutes; exceeding this incurs extra charges.

Streaming overages: Additional fees apply if monthly streaming minutes are exceeded.

No setup fees: Viloud does not charge separate setup fees.

No maintenance fees: Ongoing platform maintenance is included in the subscription.

14-day free trial: Allows users to explore all features without commitment.

Help Center: Offers detailed articles and guides on channel setup, scheduling, embedding, and more.

Email support: Available for troubleshooting and account-related questions.

No formal training programs: Viloud does not currently offer live training sessions or onboarding calls.

Intuitive interface: Designed for ease of use, minimizing the need for extensive training.

Responsive UI: Works across devices, making it easy to learn and manage on desktop or mobile.

HTTPS encryption: All data transmitted between users and Viloud servers is encrypted.

Cloud-based hosting: Ensures scalability and redundancy, typically with secure providers.

Access control: Users manage their own content and embed permissions.

No fixed release schedule: Updates are rolled out as needed to improve performance or add features.

Silent deployment: Most updates are backend improvements and do not require user action.

Feature announcements: Major updates may be shared via blog posts or email newsletters.

User feedback loop: Feature requests and bug reports help guide future updates.

User retains ownership of all uploaded and linked content, including videos and channel configurations.

No vendor lock-in: Channels and content can be deleted or exported at any time.

Embed flexibility: Users can embed Viloud players on any site they control.

No proprietary formats: Content is stored in standard formats, making migration easier.

No public restrictions on data access or export, but API access is not explicitly advertised.

Plan upgrades: Users can switch to higher-tier plans (Pro → Business → Premium) instantly via dashboard.

Plan downgrades: Allowed at the end of the billing cycle; users must manually adjust their subscription.

Usage-based limits: Each plan includes specific storage and streaming minutes; exceeding these may require upgrading or

No penalties for scaling down, but features may be lost (e.g., FAST channel support, live streaming).

Monthly and annual billing: Users choose between flexible monthly or discounted annual subscriptions.

Auto-renewal: Subscriptions renew automatically unless canceled before the renewal date.

Cancellation: Can be done anytime via account settings; access continues until the end of the billing period.

No refund policy: Unused time after cancellation is not refunded.

No setup or cancellation fees: Users are not charged for starting or ending service.

No public listing of compliance certifications (e.g., GDPR, SOC 2, HIPAA).

HTTPS encryption: Ensures secure data transmission.

Cloud-based infrastructure: Hosted with reputable providers, likely with standard security protocols.

User-controlled access: Embed restrictions and content visibility are managed by the user.