Initial Consultation: Assessment of business needs and goals to determine the best solution fit.
Solution Design: Tailored configuration of software features, signage templates, and user roles.
Hardware Setup: Installation of media players and display screens (if applicable).
Software Deployment: Cloud-based software is installed and integrated with existing systems.
Content Creation & Scheduling: Users are trained to create, upload, and schedule digital content.
Testing & QA: System is tested for performance, connectivity, and content delivery.
Training & Onboarding: Staff receive training on using the platform and managing content.
Go-Live & Monitoring: System goes live with ongoing monitoring and support.
Customisation
Industry-Specific Templates: Tailored for hospitality, healthcare, education, senior living, and retail.
Multi-Zone Layouts: Customize screen layouts to show different types of content simultaneously.
User Role Management: Assign permissions based on roles (e.g., admin, content creator, viewer).
Branding Options: Incorporate logos, colors, and fonts to match corporate identity.
Third-Party Integrations: Compatible with calendar systems, social media feeds, and emergency alert systems.
Localization Support: Multi-language content and region-specific scheduling.
Custom Widgets: Add weather, news, RSS feeds, and other dynamic content modules.
API Access: Advanced users can integrate with other platforms or automate content updates.
Additional Costs
Setup Fees: One-time onboarding or installation fees may apply, especially for hardware deployment.
Hardware Costs: Media players, screens, mounts, and cabling are typically sold separately.
Custom Development: Charges may apply for bespoke integrations or advanced customization.
Training Packages: Basic training may be included, but extended sessions or on-site training could incur fees.
Support Plans: Standard support is often included; premium support (24/7, dedicated account manager) may cost extra.
Maintenance Fees: Cloud hosting and software updates are usually covered, but some enterprise plans may include maintenance surcharges.
Content Services: Optional design services for branded templates or campaigns may be billed separately.
Training
Recorded Training Sessions: Access to a library of recorded onboarding and feature-specific training videos.
Live Webinars: Scheduled sessions with Uniguest experts to walk through platform capabilities.
YouTube Tutorials: Step-by-step guides on tasks like user creation and role management.
Knowledge Base: Extensive documentation, setup guides, and troubleshooting articles via the eStream Academy.
Client Portal: Dedicated support portal for logging tickets and accessing help resources
Email & Phone Support: Direct contact options for technical assistance and account queries.
Custom Training Packages: Available for enterprise clients needing tailored onboarding or advanced feature walkthroughs.
Security Measures
Centralized Device Management: All communal devices are managed centrally to reduce exposure to threats.
Virus Protection: Devices are equipped with antivirus software to prevent malware infections.
Regular Software Updates: Ensures all systems run the latest, most secure versions.
Closed System Architecture: Minimizes external access points, reducing vulnerability.
Role-Based Access Control: Limits user permissions based on roles to prevent unauthorized access.
Secure Cloud Hosting: Data is stored in secure cloud environments with encryption protocols.
Compliance Standards: Adheres to industry best practices for cybersecurity and data protection.
Updates
Biweekly Updates: New features and fixes are released every two weeks.
Changelog Documentation: All updates are logged and documented for transparency.
Zero Downtime for Cloud Services: Updates are deployed without interrupting service, except for minor PMS service downtime.
Daily Device Reboots: TVs and agent devices reboot daily to receive updates automatically.
Manual Update Options: Admins can force updates or reload apps via the management portal.
Browser Refresh for Portal: After updates, users may need to refresh their browser to access new features.
Data Ownership and Portability
Customer Data Ownership: Clients retain ownership of their personal and business data stored or processed through Uniguest services.
Data Portability:Uniguest’s terms suggest that data can be exported or transferred upon request, especially during contract termination or migration.
Data Protection: For data transferred from the UK, EU, or other regulated jurisdictions, Uniguest implements region-appropriate safeguards to ensure compliance with international data protection laws.
Statistical Data Usage: Uniguest reserves the right to use anonymized statistical data for internal analysis and service improvement
Scaling Up / Down
Flexible Licensing: Organizations can increase or decrease the number of digital signage players or licenses based on evolving needs.
Cloud-Based Architecture: Enables seamless scaling without major infrastructure changes.
Subscription Adjustments: Clients can typically adjust their subscription tier (e.g., from Basic to Enterprise) to access more features or reduce costs.
Support for Multi-Site Deployments: Designed to accommodate both small-scale and enterprise-wide rollouts.
The terms & conditions for contract renewal and cancellation
Initial Term: Contracts usually begin with a minimum commitment period (e.g., 12 months).
Automatic Renewal: Unless otherwise specified, contracts automatically renew under the same terms unless canceled in advance.
Cancellation Notice: Clients must provide written notice before the renewal date to avoid automatic extension.
Early Termination: May incur penalties or require payment for the remaining contract term, depending on the agreement.
Service Suspension: Non-payment or breach of terms can result in service suspension or termination.
Amendments: Any changes to the contract must be agreed upon in writing by both parties.
Compliance
HITRUST i1 Certification: Demonstrates adherence to rigorous information security and risk management standards, especially relevant for healthcare and enterprise clients.
Federal & Departmental Guidelines: Technologies like Uniguest Tripleplay are maintained in accordance with U.S. federal and Department of Veterans Affairs security and privacy policies.
Role-Based Access Control: Ensures only authorized users can access sensitive data
Secure Cloud Hosting: Supports compliance with data residency and protection regulations.
