Discuss your business needs and select the appropriate Trash Flow modules and features for your operation.
Install and configure the software, tailoring settings and workflows to fit your company’s requirements and operational structure.
Import existing customer, billing, and route data into Trash Flow to ensure a smooth transition from previous systems.
Set up user accounts, permissions, and integrate with other tools such as accounting software or payment processors as needed.
Receive hands-on or remote training for your team, covering key features like billing, routing, dispatch, and reporting. Training is available at no extra cost for customers with a support contract, and can be scheduled at your convenience.
Run test scenarios to confirm that all workflows (billing, routing, dispatch, etc.) function correctly and address any issues before going live.
Launch Trash Flow for daily operations with ongoing access to technical support and resources for troubleshooting and optimization.
Trash Flow is built to be highly adaptable, allowing waste management businesses to tailor the software to their unique operational requirements. Here are the main ways Trash Flow can be customized:
Pick-Only-What-You-Need: Trash Flow’s modular architecture lets you select and pay for only the features and modules relevant to your business (e.g., billing, routing, dispatch, container tracking, scale house management).
Scalability: Easily add or remove modules as your business grows or changes, ensuring the platform evolves with your needs.
Customizable Billing Modules: Tailor billing processes for residential, commercial, roll-off, or landfill operations, including monthly, per-service, or custom billing cycles.
Flexible Route Management: Organize and optimize routes based on your service areas, customer types, and operational priorities. Route sheets and driver assignments can be customized for efficiency.
Dispatch & Scheduling: Adjust dispatch workflows to fit your communication style and operational structure, supporting both manual and automated dispatching.
Customizable Reports: Generate and modify reports to focus on the metrics and operational data most important to your business.
Data Import/Export: Import legacy data (customers, billing, routes) and export information in various formats (e.g., Excel, CSV) for further analysis or integration with other systems.
Role-Based Permissions: Set up multiple users with configurable access rights, ensuring sensitive data and features are only accessible to authorized personnel.
Multi-User & Network Support: Operate Trash Flow across local or wide-area networks, supporting multi-location or multi-office setups.
Container & Asset Tracking: Monitor containers, assets, and equipment with tracking modules that can be tailored to your inventory management practices.
Material Tracking: Assign destinations and quantities for different materials, integrating with billing systems for seamless record-keeping.
Accounting Integration: Link with accounting software like QuickBooks or Sage, and integrate with payment processors for streamlined financial management.
Scale House Interface: Connect directly with scale house systems for automatic data entry, reducing manual work and errors.
Automated Alerts: Set up custom notifications for billing, service reminders, or operational events via email or SMS
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Customer Portal: Offer clients tailored access to their accounts, billing, and service information.
In-Truck Mobile Apps: Enable drivers to access routes, update job status, and communicate with dispatch from mobile devices, with workflows adjustable to your field operations.
Cloud Database Support: Manage operations across multiple offices or remote teams with centralized, cloud-based data.
Onboarding Assistance: Receive tailored setup and training to ensure the software matches your workflows and business structure.
Free 90-Day Onboarding Support: New Trash Flow customers receive 90 days of complimentary, around-the-clock technical support to assist with software setup, customization, and initial use.
Personalized Training: Training is available for all key modules, including billing, routing, dispatch, container tracking, and reporting. Sessions can be scheduled at your convenience and are included at no extra cost for customers with a support contract.
Hands-On or Remote Instruction: Training is offered both in-person (when feasible) and remotely, ensuring your team can learn the software regardless of location.
Custom Setup Assistance: The Trash Flow team helps configure the software to match your business workflows, including data migration, user setup, and integration with accounting or payment systems.
24/7 Technical Support: After the initial 90-day period, users can opt for an annual support contract to continue receiving on-call technical assistance at any time.
Responsive Customer Service: The support team is available to answer questions, troubleshoot issues, and provide guidance on best practices for using Trash Flow.
Continuous Access to Training: Additional training sessions are available as needed, supporting new hires or refresher courses for existing staff.
Product Documentation: Comprehensive user manuals and documentation are provided to help users navigate features and resolve common issues independently.
Test Drive License: Prospective users can access a free 90-day license to test Trash Flow, explore features, and receive support before making a long-term commitment.
Trash Flow implements several layers of security to protect user and business data throughout its waste management software platform. Here are the key protections in place:
Encrypted Connections: All information transmitted between devices (including mobile apps) and Trash Flow servers is sent over secure, encrypted connections, reducing the risk of interception or unauthorized access during data transfer.
Role-Based Permissions: The Access Control module allows administrators to limit and track user access to specific areas of the Trash Flow system, ensuring only authorized personnel can view or modify sensitive data.
User Authentication: Secure login credentials are required for all users, and multi-user support enables organizations to manage permissions across teams and locations.
Confidential Data Storage: Data is stored on secure servers, with both physical and electronic controls in place to prevent unauthorized access.
Event Tracking: Trash Flow automatically records account activity and changes with date and time stamps, creating an audit trail for accountability and security monitoring.
Offsite Backup: Daily offsite backup services are available to protect Trash Flow information from data loss due to hardware failure, accidental deletion, or disaster scenarios.
Cloud Database Support: For organizations with multiple locations, Trash Flow offers cloud database support, ensuring data is centralized, protected, and accessible only to authorized users.
Retention Policies: Trash Flow retains user data only as long as needed to provide services. Data is deleted from servers after a specified period (e.g., images sent from mobile apps are removed after 30 days).
User Control: Users can manage their own data and request deletion according to company policies and applicable regulations.
Privacy Policy: Trash Flow’s privacy policy outlines how user data is collected, processed, stored, and deleted, as well as the security measures in place to protect it.
Regulatory Alignment: The platform is designed to support compliance with data protection regulations relevant to waste management businesses.
Physical and Electronic Security: Both types of controls are used to safeguard data stored on Trash Flow servers.
No Public Fixed Schedule: Trash Flow does not publicly specify a set update schedule (such as weekly or monthly). Updates are released as needed to address new features, improvements, and bug fixes.
Ongoing Enhancements: The company regularly introduces new features and improvements, as highlighted in their newsletters and product announcements.
User Feedback Driven: Many updates are influenced by customer feedback, ensuring the software evolves to meet user needs.
Manual Download for On-Premise Users: Licensed Trash Flow users with a current service contract can download the latest version of the software at any time from the official website. This allows users to update their systems when convenient for their operations.
Cloud-Based Option: For users running Trash Flow on the cloud, updates and new features are deployed automatically, ensuring access to the latest version without manual intervention.
Release Communication: Product updates, new features, and enhancements are communicated through the company’s “Trash Talk” newsletters and direct customer support channels.
User Data Control: Data that you upload or generate within Trash Flow—such as customer information, billing records, and operational data—remains under your control for the duration of your account. Trash Flow acts as a custodian, storing and processing your data solely for the purpose of delivering its services.
Retention Policy: Trash Flow retains your information as long as needed to provide services and as described in its privacy policy. Typically, this means your data is kept for the duration of your account. Certain data, such as images sent through the TeleRoute app, are stored temporarily (e.g., images are deleted from servers after 30 days once transferred to your Trash Flow software).
No Unauthorized Sharing: Trash Flow does not share personally identifying information with third parties unless you provide explicit consent or if required by law. The company does not sell or trade user data to external parties.
User Rights: You may request deletion of your data by ceasing use of the services and contacting Trash Flow support. Data will be retained or deleted according to the privacy policy and applicable legal requirements.
Data Export: Trash Flow enables users to export their data from the platform. Data portability is supported through features such as data export/import tools, allowing you to retrieve your information in commonly used formats (e.g., Excel, CSV) for reporting, backup, or transfer to other systems.
Request Process: If you wish to obtain a copy of your data or transfer it to another provider, you can contact Trash Flow support. The company will respond to such requests in accordance with its privacy policy and relevant data protection laws.
Trash Flow is designed with flexibility in mind, allowing waste management organizations to adjust their usage as business needs change. Here’s how scaling up or down typically works:
Add Users or Modules: You can add more users, service locations, or modules (such as billing, routing, dispatch, container tracking, or scale house management) as your business grows. This modular approach means you pay only for the features you need, and can expand functionality at any time.
Instant Activation: New users and features are activated quickly, with no need for manual installations or downtime for cloud-based users.
Subscription Adjustment: Scaling up may result in higher subscription or licensing fees, reflecting the increased usage or added modules.
Remove Users or Modules: If your organization needs to reduce usage, you can remove users, locations, or modules from your subscription. This can be managed through your account or by contacting Trash Flow support.
Plan Downgrades: Downgrading to a lower-tier plan or reducing service levels is possible, often taking effect at the end of your current billing period, depending on your agreement.
Flexible Adjustments: The platform allows for flexible adjustments, but reductions in usage may only be implemented at the next renewal or billing cycle.
Subscription-Based Model: All changes in usage—whether scaling up or down—are reflected in your subscription fees. Increasing usage leads to higher charges, while decreasing usage can reduce costs.
Notice Periods: Significant changes may require advance notice, typically aligned with your billing cycle or as specified in your agreement.
No Service Disruption: Scaling up or down does not interrupt access to the platform, ensuring continuous business operations.
Customer Support: Trash Flow’s support team can assist with plan changes, module activation, or user management as your needs evolve.
Automatic Renewal: Trash Flow support contracts and software licenses often renew automatically at the end of each billing period (monthly or annually). Unless you provide written notice of cancellation before the renewal date, your contract will continue for another term under the same conditions.
Notice Period: To prevent automatic renewal, you must submit a written notice of non-renewal before the end of your current term. The required notice period is typically 30 days, but it’s important to confirm this in your specific agreement.
Payment Terms: Support contracts can be paid monthly or annually. Renewal requires payment before expiration to avoid service interruption.
Order Form Controls: Renewal details—including the length of the renewal term, user limits, features, and fees—are specified in your Order Form or service agreement. Any desired changes for the next term (such as adding/removing users or features) must be negotiated and documented before renewal.
Price Adjustments: Renewal may involve price changes or updates to service levels. It is advisable to review your agreement for escalation clauses or to negotiate terms before the renewal date.
No Service Disruption: Renewal is seamless for cloud-based users, with no need for manual intervention or downtime.
How to Cancel: You can cancel your Trash Flow subscription by providing written notice, typically via phone or email to the support team. Cancellation takes effect at the end of your current billing period unless otherwise specified in your agreement.
Notice Requirement: Either party may terminate the agreement at any time by providing at least 30 days’ notice to the other party.
Immediate Termination: Trash Flow reserves the right to terminate services immediately for failure to follow the terms of the agreement, non-payment, or inability to contact the user within a reasonable period.
Data Access and Retention: After cancellation, your access to the platform may be revoked at the end of the paid period. It is recommended to export your data before the cancellation date. Data is retained only as long as required for legal or operational reasons and can be deleted or exported upon request, in line with privacy and retention policies.
Refunds: Fees already paid are generally non-refundable. However, Trash Flow offers a 60-day money-back satisfaction guarantee for new users. For other situations, refunds are not guaranteed and depend on company policy.
Termination for Cause: Trash Flow may terminate your contract immediately if you breach material terms, such as non-payment or violation of usage policies. In such cases, all fees due up to the termination date remain your responsibility.
Trash Flow is a modular waste management software platform that supports compliance with several key regulatory and industry standards relevant to waste haulers, landfill operators, and transfer stations. Here’s an overview of the primary compliance areas addressed by Trash Flow:
General Data Protection Regulation (GDPR): Trash Flow enables waste management organizations to comply with data protection laws such as GDPR by providing secure data storage, access controls, and user authentication. The platform supports secure handling, storage, and deletion of personal and business data, helping organizations meet privacy requirements for customer and operational information.
Data Retention & Deletion: Trash Flow retains user data only as long as needed for service delivery or as required by law. Users can request deletion or export of their data, supporting compliance with privacy and data portability regulations.
NACHA Operating Rules & Payment Card Compliance: Trash Flow’s payment processing and billing modules require compliance with NACHA (National Automated Clearing House Association) rules and applicable credit card issuer regulations. This ensures secure handling of electronic payments and customer financial data.
Federal, State, and Local Waste Regulations: Trash Flow is designed to help haulers and facilities document and track waste in accordance with federal, state, and municipal waste management laws. The software supports automated reporting, audit trails, and event tracking, which can assist in meeting regulatory requirements for waste handling, billing, and transportation.
Role-Based Access and Event Tracking: The platform includes access control modules and audit trails, allowing administrators to limit and monitor user access to sensitive data and system functions. This supports compliance with internal security policies and external audit requirements.
