Scorebuddy
بواسطة Scorebuddy
Scorebuddy is a leading AI-powered contact center quality assurance (QA) platform that helps organizations automate QA processes, improve customer experience, and enhance agent performance. It is used by over 50,000 agents across 25+ countries, serving more than 300 contact centers globally. The platform is known for its GenAI Auto Scoring, customizable scorecards, coaching tools, and integrated learning management system (LMS), making it a comprehensive solution for performance management in customer service environments.
Scorebuddy was launched in 2012 by Derek Corcoran, under the parent company Sentient Solutions, which was founded in 2001. Derek brings over 40 years of experience in telecoms and software development, having held leadership roles at Avaya Ireland, AT&T/Lucent, and Eircom. Since its inception, Scorebuddy has grown steadily, expanding its user base and product capabilities. The company now employs 50+ team members from 15 nationalities, reflecting its global reach and inclusive culture.
In November 2024, Scorebuddy secured a €5 million investment from Foresight Group, a FTSE 250-listed private equity firm. This funding was aimed at accelerating the development of AI features, expanding the product roadmap, and supporting sustainable growth. While the company’s exact valuation is not publicly disclosed, the investment signals strong market confidence and positions Scorebuddy for further expansion in the QA software space.
Scorebuddy offers a robust suite of features designed to optimize QA operations:
Recent innovations include:
Scorebuddy emphasizes a culture of integrity, professionalism, innovation, and sustainability. The team is committed to high performance and continuous improvement, both internally and for its customers. The company values diversity, with a multinational team and inclusive workplace practices. Sustainability is also a core value, reflected in responsible operations and environmental awareness.
Scorebuddy serves a wide range of industries, including:
Its platform is scalable for teams ranging from <50 to 5,000+ agents, and supports multi-site, multi-brand, and multi-language operations. Scorebuddy has earned consistent recognition from G2, including being named a Leader in Contact Center QA for multiple consecutive quarters and ranking as the #18 Best Software Company in EMEA.
