Ruby, founded in 2003, is a U.S.-based provider of live virtual receptionist and chat solutions tailored for small and mid-sized businesses. They offer services like bilingual call answering, live chat, appointment scheduling, lead intake, and payment processing, positioning themselves as an extension of a client’s team. They serve over 15,000 businesses and manage more than 1.1 million conversations monthly.
Founded in 2003 in Portland, Oregon, with an HQ now in Kansas City, KS, signaling its expansion by tapping into new talent pools and scaling operations.
Leadership includes CTO Gerard Brossard, appointed in November 2023, supporting its growing tech ambitions.
Ruby is backed by HGGC, a private equity investor.
Ruby delivers a package of services:
Live Virtual Receptionist: Human call answering, bilingual support, message forwarding, appointment management, intake, payment handling, and call routing—all within ~10 seconds of call answer time.
Live Website Chat: Chat specialists synchronize with phone answering for unified customer engagement.
Launched a Customer Service Resource Hub in May 2022, offering tools and research to support small businesses.
Opened a new corporate HQ in Kansas City (March 2023) and appointed a new CTO (Nov 2023) to drive innovation.
Promotes people-first culture, diversity, equity, and inclusion. Offers over 120 hours of training and robust professional development.
Utilizes employee programs like “WOW” (gift gifting), remote-first policies, Employee Resource Groups (BIPOC, S.H.E, Rainbow Rubys), and an ESOP structure.
