Ease of Use: Very intuitive and easy to navigate
Time-Saving: Saves me around 2 hours every week
Mobile App: Perfect for checking rotas and marking availability
Customer Support: Outstanding help function—real people, fast response
Automation: Auto-scheduling and forecasting features are brilliant
Paperless Scheduling: No need for diaries or manual shift tracking anymore
Setup & Onboarding: Initial setup was smooth and team was responsive
Flexibility: Great for notifying colleagues instantly of shift changes
App Stability: Mobile app often crashes and becomes unusable
Performance Lag: Very slow lately—changes fail to register
Confusing Leave System: Leave booking can be hard to navigate
Pricing Transparency: No clear pricing info—hard to judge value
Not HIPAA Compliant: Unsuitable for US healthcare companies
Limited for SMBs: Only suitable for businesses with 500+ employees
Over-Updates: Frequent updates make the product harder to use
Shift Errors: Sometimes shifts change unexpectedly when inputting
