Mozzaik365

Mozzaik365 follows a structured, tenant‑internal installation approach requiring collaboration between your IT team and Mozzaik’s support. Here’s the breakdown:

1. Tenant Preparation (Week 0–1)

   • Your SharePoint Administrator ensures the SharePoint App Catalog is enabled in your Microsoft 365 tenant, laying the groundwork for app deployment.

2. App Permissions & Approvals (Week 1)

   • Your Entra ID (Azure AD) Administrator approves a set of Mozzaik365 applications (Deployment, Configurator, Administration, Site Engine, Contribution Center, and optional translation modules).

3. Configuration Setup

   • Your team communicates installation details (tenant ID, admin contacts) to Mozzaik365, while the Network Administrator allows Mozzaik service addresses through network policies.

4. Solution Deployment (~1 Week)

   • Mozzaik365 remotely executes the solution deployment—installing packages, configuring the SaaS add‑in, and enabling integration with your tenant.

5. API & Security Authorizations

   • Your SharePoint and Network Administrators finalize the setup by approving API calls (Microsoft Graph and Mozzaik) and enabling necessary service endpoints.

Once complete, Mozzaik365 is fully operational and ready for configuration and content population. Most customers go live within 2–3 weeks, though timeline may vary depending on tenant readiness and stakeholder approvals. For mobile support, further steps include assigning a mobile app license and branding via the Mozzaik App portal.

Mozzaik365 offers extensive flexibility—empowering organizations to tailor the platform extensively:

• Modular Webparts & Templates
  Choose from over 50 configurable components ("web parts") for diverse intranet pages. Non-technical administrators can customize layouts, content, filters, and visuals effortlessly.

• Fully Branded Interface
  Customize color schemes, logos, templates, dashboards, and mobile app appearance to align with your corporate identity.

• No-Code Configuration
  Administrators utilize intuitive drag-and-drop builders and template galleries—no scripting or developers are required.

• Flexible Audience Targeting
  Define user segments and role-based audiences to display content tailored to departments, locations, or user attributes.

• Teams & SharePoint Integration
  Seamlessly embed Mozzaik pages in Teams via Viva Connections; synchronize web parts to fit your existing collaboration workflows.

• Multilingual & Translation Support
  Integrate built-in translation (over 100 languages), with one-click page translation as per your locale needs.

• Feature Toggle & Custom Dom
  Enable or disable modules like News Wall, Idea Box, Surveys, Enterprise Search—creating a tailored feature set that aligns with your business model.

• Mobile App Customization
  Select dashboard widgets, tabs, and mobile navigation via the Mozzaik App admin console, with branding control over logos and colors.

• No External Data Hosting
  Intel importantly, Mozzaik365 operates entirely within your Microsoft 365 tenant—no data is transferred externally—maintaining strict compliance using shared governance and APIs.

Mozzaik365 is structured with transparent per-user monthly pricing, while additional costs for setup, maintenance, and support vary based on organizational needs:

• The pricing model includes core intranet features and optional modules such as MODA (dashboards) and Genius AI, billed per user/month. For example: Core starts at ~$1.25/user/month; Genius ~ $5.22/user/month; MODA ~ $1.10/user/month.

• Technical support tiers are included in pricing; SMEs typically receive standard support, whereas larger organizations receive "advanced technical support" as part of the enterprise offering.

• There is no upfront license purchase; instead, charges are matched to deployment scope. Mozzaik365 offers a free price estimate, with customized setup quotes available directly via their website.

• Mozzaik's teams or partnersmay offer onboarding & deployment assistance. These can involve professional services fees, though specific rates are provided per project scope and not publicly listed.

Mozzaik365 supports onboarding and user adoption through multiple learning channels:

• Comprehensive documentation & guides: Accessible via the Mozzaik365 Help Center (Zendesk), covering installation, configuration, mobile app setup, and feature usage.

• Mobile Application Configuration Guide: Specific instructions for mobile roles, branding, features, and widget layout within the Mozzaik App portal.

• Ongoing support support tiers: SMEs get standard technical support; enterprises receive advanced support, usually involving dedicated assistance in troubleshooting, updates, and governance.

• Webinars and tutorials: Resources such as "good practices" guides (e.g., securing intranet) indicate supplementary training and best-practice webinars provided via Mozzaik’s official channels.

• Request-a-demo & price estimation: Companies can access personalized walkthroughs and direct consulting for deployment and feature training.

Mozzaik365 incorporates several layers of security and compliance to protect organizational data:

1. Tenant-bound architecture
   All data resides within the customer's Microsoft 365 tenant; only configuration metadata—like dashboard settings and translation mappings—is stored in Mozzaik’s secured database.

2. ISO 27001 compliant practices
   Mozzaik365 is certified under ISO 27001, ensuring systematic security controls for information protection.

3. Secure authentication & authorization
   Integration with Azure Active Directory ensures Single Sign-On (SSO). Permissions and API calls (Graph API and Mozzaik endpoints) are controlled through Entra ID approvals by the tenant administrator.

4. Data handling & privacy commitments
   Mozzaik’s privacy policy outlines technical and organizational safeguards against unauthorized access or data loss. Personal and tenant metadata is anonymized via hashing, and configurable settings are tied to user IDs.

5. Network & API endpoint controls
   Tenant administrators define access rules to authorized Mozzaik service addresses. API permissions are granted only through explicit Entra ID consent by tenant admins.

6. Best practice guidance
   Mozzaik365 publishes security best-practice guides covering password policies, access supervision, network hygiene, and risk mitigation—reinforcing that intranet security aligns with broader IT governance.

Mozzaik365 follows an agile, rolling update model, continuously enhancing its platform with functional improvements and new capabilities. Updates are published regularly via the Mozzaik365 blog, covering feature releases such as enhancements to the “Who’s Who” directory and other web parts. These updates are managed centrally:

• Automatic distribution: As a SharePoint Online add-in, updates are pushed seamlessly to tenant environments without requiring manual intervention.

• Back-office configurator: Admin-facing modules like the Site Engine, unified experience, and MODA configurations are updated via Mozzaik’s central system; configurations stored in their secure database are applied across tenants.

• Managed via SaaS architecture: With the central service model, patching, version control, and feature deployment are efficiently controlled by Mozzaik, ensuring all customers receive timely improvements.

Mozzaik365 adheres strictly to customer data sovereignty and portability principles:

• Tenant-bound data storage: All user-generated content and files are stored directly within your Microsoft 365 SharePoint tenant. Mozzaik365 only retains metadata for configuration purposes—such as templates, user preferences, and navigation settings—within their secure database.

• Explicit Privacy and Terms documentation: Personal data handling is governed by their privacy policy, which outlines their commitment to data protection. User metadata is anonymized via hashing, and customers can request deletion of any data retained in their systems.

• Data portability: Since all primary content resides in your SharePoint, it remains fully owned and exportable by your organization using Microsoft 365’s native tools. Configuration metadata could potentially be exported or removed upon contract termination or request, in compliance with their Terms of Service.

Mozzaik365 supports flexible scaling to match evolving organizational needs:

• Subscription-based model: Licensing is per user per month, and customers can add or remove user seats as needed—ideal for dynamic staffing requirements.

• Modular add-ons: You can enable or disable specific modules (e.g., Genius AI, MODA dashboards, News Wall) based on evolving usage needs. Each feature is licensed separately and can be scaled independently.

• Contract flexibility: The General Terms outline that subscriptions are for a defined Initial Period—typically three years—but they permit adjustments aligned with customer demand (seat counts, module selections) within that timeframe.

• Deployment and usage scaling: The Site Engine enables spinning up new site templates easily, letting customers scale their digital workspace footprint without extra licensing; as users join they fall under the existing fee structure.

Mozzaik365’s Subscription Terms and Conditions outline the terms for renewals, cancellations, and contract duration:

• Initial Contract Duration: The standard agreement operates for an Initial Period of three years from the start date specified in the purchase order.

• Automatic Renewal: After this period, contracts typically renew automatically for successive periods unless the client notifies otherwise, consistent with SaaS norms (exact automatic renewal timing isn't explicitly stated in publicly available excerpts).

• Termination or Non-Renewal: Clients must adhere to documented notice periods—generally 30–90 days before contract expiration—to cancel or adjust renewal terms. The precise wording in the GTCs is not publicly displayed, but such clauses are standard in subscription agreements.

• Early Cancellation Fees: Since terms span a fixed three-year period, early termination may incur financial penalties or additional fees, depending on the unexpired duration of the contract.

• MODA Module Terms: The modular add-on (MODA) follows similar rules—three-year initial subscription, auto-renewal, and potential termination fees if canceled early.

Mozzaik365 adheres to robust compliance and data protection standards:

• ISO 27001:2013 Certification: The company achieved ISO 27001 certification in March 2023, confirming its Information Security Management System meets global best practices in risk, confidentiality, and data protection.

• GDPR Compliance: Mozzaik365 operates in accordance with GDPR requirements, as referenced in their ISO certification announcement, ensuring EU personal data regulations are upheld.

• Service Data Residency: The platform is fully tenant-bound, meaning all user content and files remain within the organization’s Microsoft 365 environment—helping maintain compliance with internal and external data governance policies.